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[MxGaza33]

Hi, My D-link DIR-825 keeps loosing the internet connection from my modem regularly during the day and requires a reboot to get it to work again. The computer I'm using is wired to the router. Its very frustrating having to reboot it every 5 minutes so I'm hoping someone can help me. Its running 2.05EU firmware. Here's a screenshot of the two error messages that appear when it cuts out:

http://i111.photobucket.com/albums/n139/gaza_rocks/DlinkProblem.jpg
http://i111.photobucket.com/albums/n139/gaza_rocks/Dlinkproblem2.jpg

Any ideas what could be causing this? The connection to my house is fine, the modem never looses the connection so there's a problem with the router somewhere!

Thanks

[FurryNutz]

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA-Personal. WPA2/Auto TPIK and AES.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area?

Turn off all anti virus and firewall programs on PC while testing.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 or 5e recommended.

[MxGaza33]

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options.
Set Firewall settings to Endpoint Independent for TCP and UDP.

Followed the steps above and used a website I came across on here  (opendns.com) to enter the DNS address's and all seems to be all good now!

Thanks

[FurryNutz]

Who is your ISP? Just curious.
It could have been the ISP.
Did you happen to check the logs for any enteries during this time frame?

Anyways, glad you found the problem. Keep us posted.

[MxGaza33]

Hi, I spoke too soon, the problems back! My ISP is Virgin Media. I have had a Virgin technician round to the house to check it out, they replaced the modem (Superhub in modem mode) and everything checked out okay. Any ideas what could be causing it?

EDIT: Just checked modem the log for the past few minutes (in that time its cut out twice) and found this:

http://i111.photobucket.com/albums/n139/gaza_rocks/Superhublog.jpg

I've no idea what this means but I'm guessing its not a good thing!

[FurryNutz]

Is it Cable or DSL?

Sounds like DSL and not thats not good.
If DSL, did the Tech make sure the phone lines are filtered correctly and in good condition from the pole to the house? I have heard that some phone lines can be messed up between the house and the telephone pole.

Can they put in a dedicated phone line just for the DSL line?

[MxGaza33]

Sorry its cable. Looks like another phone call to get a tech out again, had 3 out already! Haha

[FurryNutz]

Is your phone system thru the modem as well or just internet.
If only internet, I would recommend getting your own modem and getting the SB 6120 or 6121. Great modems.

Keep us posted.

[MxGaza33]

Only the internet through the modem, unfortunately Virgin only allow there own equipment to be used on there network so personal modems wont be activated 

[FurryNutz]

  That s u c k s. Darn it.
I suppose there the only ISP in town?

[MxGaza33]

They aren't the only one, but they are by far the fastest. I've left a post on the virgin support forum so hopefully they will get back to me soon with an answer!

[FurryNutz]

Keep us posted.

[MxGaza33]

Good news! Turns out there was both a network problem in my area and a noise issue with my line which have been sorted. Speeds are much more consistant and no cutting out! Happy days  

[FurryNutz]

Ya kinda had a idea the ISP was at the root here. Glad you got it going better. One thing you can do is check the logs of the ISP modem if it has that open to check the status of it. Most people always think it the routers fault when something like this happens, they fail to check the ISP modem as well. Make sure the lines from the ISP up to the house are in good working condition. Make them come out and check. Get a dedicated line if you can. Make sure the line inside the house are good too.

Hope it works well for you. Enjoy.