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Author Topic: DTMF Not Working  (Read 7962 times)

quicktech

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DTMF Not Working
« on: February 21, 2009, 02:20:20 PM »
When listening to the AA, I attempt to enter an extension (111 in this case)  although the receptionist doesn't understand.
Also, when attempting to enter our password via a phone call into the system it doesnt register the password entered.

Anyone know what this could be?
We just updated to SP2

Dustin
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quicktech

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Re: DTMF Not Working
« Reply #1 on: February 23, 2009, 01:50:12 PM »
Looks like it was settings I needed to change in the Advanced screen on the gateway
I had to reset the device to factory defaults then "play" with the settings until I got it right

We use Telus in Vancouver, and had to go with "3" although we will continue to play with it to find the sweet spot.

Hope this helps someone...

now to find out how to add our VoIP to our rollover numbers.

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nd4speed

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Re: DTMF Not Working
« Reply #2 on: February 25, 2009, 03:42:40 PM »
Can you go through the steps you went through to correct this? I'm having an issue where the automated attendent doesn't understand the DTMF tones I punch in for extensions (I've tried a cell and a line line). When I'm in the RP Administrator all the extensions appear to be setup correctly and when I ask for "Directory" all of seems correctly configured. Thanks.
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nd4speed

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Re: DTMF Not Working
« Reply #3 on: February 26, 2009, 02:22:38 PM »
SOLVED: Ok, a Dlink support rep let me know how to fix it. The cause was the SP2 upgrade. You have to log into the PSTN gateway (http://xxx.xxx.xxx.xxx:9999, default password admin) and then click on System at the top of the page and click on Restart on the left. Select Restart with Factory defaults and restart the gateway. Next, access the Response Point admin and remove the voice service (adaptor-gateway) and add it again. Worked like a charm. I suggested that this should be somewhere in the firmware upgrade instructions somewhere.
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bitworks

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Re: DTMF Not Working
« Reply #4 on: March 03, 2009, 06:53:30 AM »
 :'( Yes, it should be included in the instructions. 
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Mlachake

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Re: DTMF Not Working
« Reply #5 on: March 03, 2009, 12:54:38 PM »
We are investigating the issue and we will post a resolution as soon we identify the cause of the problem in relation to SP2 upgrade.
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bsginc

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Re: DTMF Not Working
« Reply #6 on: March 09, 2009, 08:02:35 AM »
We were having this same issue after SP2v2(w/barge) upgrade, removing voice service and re-installing voice did work for us.


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LokiC2

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Re: DTMF Not Working
« Reply #7 on: March 25, 2009, 12:49:34 PM »
Okay, a newbee question:  How do you remove and reinstall voice service?

Thanks
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nd4speed

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Re: DTMF Not Working
« Reply #8 on: April 03, 2009, 09:12:46 AM »
You have to start your Response Point Administrator program and log into the base unit. The option to remove voice service is on the left under "Voice Services". You add it back in by choosing the "Add Voice Service" option (also under "Voice Services").
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