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[Bmxant]

This has been happening for the past week, is there any way to fix this, or is the router on its way out? For example, webpage A will take 1 second to load, and webpage B will take 6 seconds to load. After a browser refresh, webpage A might take 5-8 seconds to load, and webpage B will take 1 second to load.

Hardware rev A1 Firmware 1.13NA

Router is about 2 years old.

I tried resetting the router prior to the firmware update, no different. This is happening on both PC's. I tried a direct connect to the modem, and it seemed to work fine, but this doesn't always happen.

[FurryNutz]

What ISP Service do you have? Cable or DSL?
How are you connected to the router? Wired or wireless?

What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

[Bmxant]

What ISP Service do you have? Cable or DSL? Cable
How are you connected to the router? Wired or wireless? Wired

What ISP Modem do you have? Stand Alone or built in router? Stand alone
What ISP Modem make and model do you have? Arris TM802
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? Yes, they are.
Turn off QoS options. Tried this, no different.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual. Tried this, no different.
Turn on DNS Relay under Setup/Networking. DNS Relay is on.
Setup DHCP reserved IP addresses for all devices on the router. I thought it was best not to reserve or revoke?
Ensure devices are set to auto obtain an IP address. Yes, they are.
Set Firewall settings to Endpoint Independent for TCP and UDP. Tried this, no different.

Thanks for the reply, I've been going crazy trying to solve this issue. Hopefully there's something else I can try.

[FurryNutz]

Be aware that we've seen various connection and performance issues with Arris modems. I personally  don't recommend these modems however understand there is a need since some users have additional Phone serivce thru the modem. Is this the case for you as well? If not, I would recommend a Motorola SB 6121 modem.

Most Arris modems have a built in router. You can check and see if you are getting a public IP address or a private one by going to the Status/Device Info/Wan section. If your seeing a 192.168 for the WAN address, then it's private, if your seeing a ##.##.###.### address then it's public and is preferred.

Also have you tested the Internet speed with a PC connected directly to the modem?
Ensure that the cable lines are in good working condition. Having T.V. line splitters on the cable line will lower the signal going to the modem.

Maybe someone can review your modem and router settings with you using teamviewer.

[Bmxant]

Be aware that we've seen various connection and performance issues with Arris modems. I personally  don't recommend these modems however understand there is a need since some users have additional Phone serivce thru the modem. Is this the case for you as well? If not, I would recommend a Motorola SB 6121 modem.

Most Arris modems have a built in router. You can check and see if you are getting a public IP address or a private one by going to the Status/Device Info/Wan section. If your seeing a 192.168 for the WAN address, then it's private, if your seeing a ##.##.###.### address then it's public and is preferred.

Also have you tested the Internet speed with a PC connected directly to the modem?
Ensure that the cable lines are in good working condition. Having T.V. line splitters on the cable line will lower the signal going to the modem.

Maybe someone can review your modem and router settings with you using teamviewer.

Yes, I have phone service through my modem as well. The address has always been private, not public.

All signals look good through the Arris modem, and I have no issues when directly connected to it.

Thanks again.

Speeds are the same while using the router, maybe a tad off, but it's fairly solid. Speeds range from 50-55Mbps down, and I always have a solid 8Mpbs up (This is with or without the router)

[FurryNutz]

Ok, does the Arris modem have a DMZ? I would see if it does and put the IP address that the router gets from the modem in to the modems DMZ. I would see if you can reserve or assign an address for the router on the modem first. Then put that in the DMZ.

If your not using any of the wireless you can turn the radios off. If you are, set up the wireless modess for single mode G or Mixed G and N on 2.4Ghz and Single mode N for 5Ghz if you have any devices that support it. Turn modes or radios off if your devices don't need them or not using them.

[Bmxant]

Ok, does the Arris modem have a DMZ? I would see if it does and put the IP address that the router gets from the modem in to the modems DMZ. I would see if you can reserve or assign an address for the router on the modem first. Then put that in the DMZ.

If your not using any of the wireless you can turn the radios off. If you are, set up the wireless modess for single mode G or Mixed G and N on 2.4Ghz and Single mode N for 5Ghz if you have any devices that support it. Turn modes or radios off if your devices don't need them or not using them.

The Arris modem does not have DMZ. As for the wireless, it's always off since I use a wired connection.

[FurryNutz]

Are you able to log into the modems web page at 192.168.100.1?

I would do a factory reset of the router and see if this will clear up this issue.

Since the ISP modem has a router built in, I'm wondering if using a external network switch would be a preferred use instead of the router. Just having routers on the same line causes connection issues. Specially with Arris Modems.

I'm looking into the Arris modem and options.

[Bmxant]

Are you able to log into the modems web page at 192.168.100.1?

I would do a factory reset of the router and see if this will clear up this issue.

Since the ISP modem has a router built in, I'm wondering if using a external network switch would be a preferred use instead of the router. Just having routers on the same line causes connection issues. Specially with Arris Modems.

I'm looking into the Arris modem and options.

Yes I can log in to the modems web page. I've already done a factory reset on the modem earlier today, and no luck.

Thanks again for your help.

[FurryNutz]

Did you factory reset the router too?

Does the Arris Modem have a firewall menu option? if it does, there is a DMZ option under the Firewall menu option.

This is a guide to the arris modems web page.
http://www.arrisi.com/support/guides/_docs/ARRIS_Router_Setup_Web_GUI_UG.pdf

[Bmxant]

Sorry, I meant router. The modem doesn't have any options, just information.

[FurryNutz]

Ok, it's sounds like the ISP modem doesn't have any options. Kind of makes it hard to really configure the modem to use with the 825. Arris does have modems that do have menu options. Not sure if this is an option your interested in doing if your wanting to use the 825. My honest recommendation, while using your current modem would be to get a external network switch, something like a 8 port. Depending on how many wired devices you have and need to connect will dictate how many ports you would need on a switch. I use then alot and are great to have. I have 3 of them. Your in a situation that is more or less controlled by the modem and Arris doesn't make it easy for anyone to configure this particular modem to work easier with external routers. Thus you having connection issues and problems. Removing the 825 and replacing it with a switch would remove the additional router from the line and the modem will be your primary host router servicing any wired devices connected to the external switch.

I wish I could help you more in getting the 825 to work. I think your just bound by the Arris modem at this point and the requirements of having to use it for both internet and phone services.

[Bmxant]

Thanks again, I do appreciate your help.

Since I do want to eventually put the other PC on a wireless connection, which router do you recommend? Like I said, I never had this type of issue before, so maybe something is wrong with the router. From what I know, routers don't tend to last very long.

Also, the Arris was free from the cable company, so I really can't complain too much.

As for the switch, I would love to, but the other PC isn't mine, and the owner of it wants it out of a certain room. I really don't want to use a 100f cable to wire it either.

[FurryNutz]

unfortunately having different router connected to the Arris wont resolve any thing here.
Sounds like the best option for you in this case since the other PC needs to be a distance away from the modem. I would recommend this, get a switch anyways, 4 port would be good. Get yourself a stand alone wireless access point device. Dlink has a DAP-1525, there are other models too, that you would connect to the switch and place centrally or as close has you can to the Other PC. Install a PCI or USB wireless adapter into the Other PC and have that PC connect wirelessly to the DAP device. This will eliminate the wire in between. Connect all other wired devices to the the switch.

One other thing you might try if you can ask your ISP. Ask them for a Arris model TG852G. I have a buddy here that has one and has phone service. I worked with him to get his going with the DLink DGL-4500 router. This model modem has a log in page and a DMZ options. This modem might be supported and they might upgrade you if you ask about it and if it wont cost you to upgrade. If they support it and will give you this modem, then it's possible to use the 825 as your host router and WiFi. I would still get the Other PC into wireless capability if it doesn't already though.

This one is kind of tough and understand the frustrations. I wish Arris had better support options on some of there modems.