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Author Topic: Wireless devices keep getting disconnected.  (Read 4016 times)

clockworkmuse

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Wireless devices keep getting disconnected.
« on: December 26, 2011, 08:14:28 PM »

This has been happening for about the last two weeks now. Before we never had any problems. So now all wireless devices keep on getting disconnected almost daily.

I have a laptop, 2 Iphones, an Xbox 360, and a Xoom Tablet that keep getting disconnected. The Desktop, which is directly connected to the router via a cable is fine and never gets dropped.

I tried changing channels, and wireless mode is now G only. Still keep getting dropped.

Any thoughts? and thanks :)
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FurryNutz

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Re: Wireless devices keep getting disconnected.
« Reply #1 on: December 26, 2011, 08:34:56 PM »

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.

Maybe someone can review your router settings with you using teamviewer.
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