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[geor_55]

Had just purchased a new DCS942L unit and had it setup fine.  Registered it on the web and the web  stated that it needed a firmware update.  Connected with hard line and started update.  After 5min webapp said device timed out.  When I went to rest camera could no longer get a connection of any kind.
Have tried hardreset and nothing seams to work  just have red light on solid.  Any suggestions besides return for another?

 

[whatnexxt]

I have the same problem.
Are there no options to unbrick the cam?

[jtidwell1]

Hi, I also have this problem. I have an email in to support but have not heard from them for 3 days.

[JavaLawyer]

Hi, I also have this problem. I have an email in to support but have not heard from them for 3 days.

Call their toll free technical support rather than relying on email.
Post back after you speak to them to let us know how things turn out.

[AzlanKassim]

Had just purchased a new DCS942L unit and had it setup fine.  Registered it on the web and the web  stated that it needed a firmware update.  Connected with hard line and started update.  After 5min webapp said device timed out.  When I went to rest camera could no longer get a connection of any kind.
Have tried hardreset and nothing seams to work  just have red light on solid.  Any suggestions besides return for another?

 

It looks like I am not the only one having this problem. I did the same thing on my DCS-5222L using an ethernet connection. Hard-resetting is fruitless. Now my DCS-5222L is no longer working. Have not heard anything from D-Link support since I highlighted on this issue 7 days ago.

[JavaLawyer]

It looks like I am not the only one having this problem. I did the same thing on my DCS-5222L using an ethernet connection. Hard-resetting is fruitless. Now my DCS-5222L is no longer working. Have not heard anything from D-Link support since I highlighted on this issue 7 days ago.

Did you call D-Link's toll free technical support?  From my experience, the phone support is very responsive to in-warranty issues.  What do you mean by "have not heard anything back from D-Link support since I highlighted on this issue..."?  Was this a phone call or email to D-Link?

[AzlanKassim]

Did you call D-Link's toll free technical support?  From my experience, the phone support is very responsive to in-warranty issues.  What do you mean by "have not heard anything back from D-Link support since I highlighted on this issue..."?  Was this a phone call or email to D-Link?

I haven't called up the toll free number. I have followed up twice through their mail customer service plus leaving my questions on the D-Link's Facebook page. Maybe I should give it a try tomorrow morning. Thanks for the advice.

By the way, do you think I can recover back my camera ? I really don't want to splash any additional cash for a new unit. Sigh 

[Popovice]

By the way, do you think I can recover back my camera ? I really don't want to splash any additional cash for a new unit. Sigh 

Yes, I think that you can always reflash the firmware no matter how corrupted it is, but the flashing may require some special tools (such as a JTAG adapter) and opening the device cover. So I recommend that you contact D-Link service if you need this kind of assistance.

[AzlanKassim]

Finally I have decided to send  my camera to the nearest D-Link service centre for repair. Costs me around USD $ 70 and not to mention an additional 1 month to get it fixed. Damn ! 

[timtosino]

Does anyone know how to get out of warranty service from D-Link for a DCS-942L? I had a failed update and since I bought it off eBay D-Link will not honor the warranty. I tried to email back from the RMA authorization rejection email but have no response. Can you tell me how you got out of warranty service?

[happyhere]

for firmware update, disable the wifi on 942L to make sure that you connection uses the Lan port.

Sometime back, I accidentally flashed 942L via wifi and it was behaving erratically.
Keeping the power plugged on 942L after the 1st flash, I immediately plug the Lan cable, disable the wifi on router and reflash the 942 via the admin console.  The 942 survived and worked well.

[timtosino]

I contacted D-Link Customer Service in Canada and they told me they don't accept out of warranty repairs even if you pay for them. Guess I have a camera worth $100+ no one is willing to fix.

[megacybercom]

Hello. I'm new in this Forum. DCS-942L, I made the firmware update yesterday after that just red light appear, I spent many hours attempting to fix it and I removed the power to the camera.   Today I recovered the camera doing this.
1) Without electrical power, connect the camera to the router with the ethernet cable
2) Press the reset with a paper clip and keep pressing
3) plug in the power cable to the camera
4) Release the reset until red light start flashing
I hope this can help you. 

[timtosino]

Hello. I'm new in this Forum. DCS-942L, I made the firmware update yesterday after that just red light appear, I spent many hours attempting to fix it and I removed the power to the camera.   Today I recovered the camera doing this.
1) Without electrical power, connect the camera to the router with the ethernet cable
2) Press the reset with a paper clip and keep pressing
3) plug in the power cable to the camera
4) Release the reset until red light start flashing
I hope this can help you.  

I was able to reset my 942 to Green Light Status with this. Thanks! Stupid Technical Support doesn't even know about this. Still having trouble finding it in the setup utility.

[pogmothon]

Anyone managed to fix this problem?  I (foolishly) upgraded the firmware on both of the 942Ls, and neither now works.  I uploaded the firmware via wireless connection, but that seemed to go OK, and then in both cases it did a countdown to reset, but on reaching 0 seconds, nothing further happened.  Now playing with one, I connected it by cable to the router, and can see it on the routher's Attached Devices, which gives me an IP address.  I cannot log on to the camera using this IP, nor can I go through the process of reinstalling the camera using the supplied CD. I've tried the process described above ("hold reset while powering up, and keep until red light starts flashing").  I get a green light on the camera, but nothing further.  Help