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Author Topic: VPN Connection Timeout  (Read 71662 times)

Celcius

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VPN Connection Timeout
« on: February 06, 2012, 12:20:55 PM »
I am having trouble with my brand new DIR-645 router.

I used to be able to connect to my works VPN with no problem, but now with the new router I am running into issues.

I've got it able to connect, however the connection times out after a period of time.
When I am on wireless the connection lasts about 2 minutes
I also tried it wired, and I almost though it was working, but it timed out after about 10 minutes.

No one else at work is experiencing any problems, it's just on my side.

I've ran a ping -t google.ca off of VPN and it works fine
Then I keep it going and connect to VPN and it keeps working for about two minutes then starts timing out.

As for my settings, I have tried all this
  • Virtual server for PPTP port 1723
  • Virtual server for L2TP port 1701
  • DMZ for my laptop
  • enabling/disabling SPI
  • Changing the NAT endpoint filerting to all the settings
  • Enabling/disabling the Application Level Gateway configuration for PPTP and IPSec
  • Turning it off an on again

Does anyone know why my VPN connection times out?

Also, I am on a Windows 7 laptop with Wireless N
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FurryNutz

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Re: VPN Connection Timeout
« Reply #1 on: February 06, 2012, 12:38:49 PM »
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual if you have this option.
Turn on DNS Relay under Setup/Networking if you have this option.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.
Any other WiFi routers in the area? Use InSSIDer to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Also does this VPN support a KEEP ALIVE connection? Might be that your VPN server or source could be timing out if it's not detecting any data coming and going. Just a thought here.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #2 on: February 06, 2012, 01:11:07 PM »
What Firmware version is currently loaded? 1.01

What ISP Service do you have? Cable or DSL? Cable
What ISP Modem do you have? Stand Alone or built in router? Stand-Alone Model
What ISP Modem make and model do you have? Motorola SB5102

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? These are filled
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel. Done.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual if you have this option. Done.
Turn on DNS Relay under Setup/Networking if you have this option. Done.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking Done.
Ensure devices are set to auto obtain an IP address. Done.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Done.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Done.

What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N? Mixed Mode G/N
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES. I am using this.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless. N/A

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
All firewalls off

Also does this VPN support a KEEP ALIVE connection? Might be that your VPN server or source could be timing out if it's not detecting any data coming and going. Just a thought here.
Talked to our network admin and he says that the VPN server does support keep alive and shouldn't be kicking me off for any reason except a disconnect.
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FurryNutz

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Re: VPN Connection Timeout
« Reply #3 on: February 06, 2012, 01:18:10 PM »
Does this only happen when you use VPN?
After using VPN do other applications like browsers such still connect to the internet or does everything go down?

Check the routers logs during this time frame and any entries regarding connections or anything appear when this happens?

There is a beta FW however not sure if it will clear this issue up.
Any chance of trying a SB 6121 cable modem? Great modem. I presume the 5 series modem is what your ISP gave you?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #4 on: February 06, 2012, 01:26:02 PM »
Yes, the internet works 100% perfectly when I am not connected to VPN.
Then when I connect, it works for about two minutes then times out.

I used to be able to connect with my old D-Link but just got the new DIR-645 a few days ago.

I ran a ping -t google.ca without VPN
Works good.
Then I connect to VPN, still working
After two minutes, it starts to timeout.
Disconnect from VPN and it starts working again.

All my internet applications stop working when it starts to time out.

I don't have access to another modem, but I don't think that is the issue since my old modem worked fine before, the only thing that has changed is the router.

The router logs look very normal.
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FurryNutz

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Re: VPN Connection Timeout
« Reply #5 on: February 06, 2012, 01:31:42 PM »
Hmmm, what previous DLink router did you have?

Would like to see some logs around this time frame.

Only thing I can think of from here would be to factory reset the router and set up reserved IP addresses for the PCs, dont' change any other settings and see if you can VPN connect and see if the problem persists.

After that you could try the beta FW update and see if it resolves. After that if it still persists then there could be an issue with this router and VPN.

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #6 on: February 06, 2012, 01:35:13 PM »
Do you have a link to the beta firmware?
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FurryNutz

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Re: VPN Connection Timeout
« Reply #7 on: February 06, 2012, 01:36:08 PM »
Could try this too before updating FW:
http://forums.dlink.com/index.php?topic=13352.0
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #8 on: February 06, 2012, 01:51:04 PM »
Tried those, but no success.
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FurryNutz

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Re: VPN Connection Timeout
« Reply #9 on: February 06, 2012, 01:51:55 PM »
Follow the FW update sticky in this forum at the top.
ftp.dlink.com/Gateway/dir645/Beta/Firmware/DIR645A1_FW102B08_BETA.zip
« Last Edit: February 06, 2012, 02:06:45 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #10 on: February 06, 2012, 02:07:01 PM »
Updated to the new firmware with the same results.
So weird that my connection works, but only for a few minutes then dies.
STOP DYING!
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FurryNutz

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Re: VPN Connection Timeout
« Reply #11 on: February 06, 2012, 02:07:54 PM »
Are there any router log entires when this happens?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #12 on: February 06, 2012, 02:16:46 PM »
This is the only log information I see:
Quote
Time   Message
Mon Feb 6 14:08:51 2012    Time synchronized
Mon Feb 6 14:08:41 2012    DHCP: Client receive ACK from 64.59.160.40, IP=24.108.196.209, Lease time=172800.
Mon Feb 6 14:08:39 2012    DHCP: Client send REQUEST, Request IP 24.108.196.209 from 64.59.160.40.
Mon Feb 6 14:08:39 2012    DHCP: Client receive OFFER from 64.59.160.40.
Mon Feb 6 14:08:39 2012    DHCP: Client send DISCOVER.
Mon Feb 6 14:08:36 2012    DHCP: Client release IP 24.108.196.209 to server 64.59.160.40.
Mon Feb 6 14:08:36 2012    DHCP: Client receive ACK from 64.59.160.40, IP=24.108.196.209, Lease time=172800.
Mon Feb 6 14:08:34 2012    no servers found in /etc/resolv.conf, will retry
Mon Feb 6 14:08:34 2012    DHCP: Client send REQUEST, Request IP 24.108.196.209 from 64.59.160.40.
Mon Feb 6 14:08:34 2012    DHCP: Client receive OFFER from 64.59.160.40.
Mon Feb 6 14:08:34 2012    DHCP: Client send DISCOVER.
Mon Feb 6 14:08:30 2012    DHCP: Client release IP 24.108.196.209 to server 64.59.160.40.
Mon Feb 6 14:08:30 2012    Time synchronized
Mon Feb 6 14:06:11 2012    Got new client [1C:65:9D:0C:B9:0A] associated from BAND24G-1.1 (2.4 Ghz)
Mon Feb 6 14:06:10 2012    DHCP: Server sending ACK to 192.168.0.100. (Lease time = -1)
Mon Feb 6 14:06:10 2012    DHCP: Server receive REQUEST from 1c:65:9d:0c:b9:0a.
Mon Feb 6 14:06:10 2012    WLAN:Association Success:STA 1C:65:9D:0C:B9:0A
Mon Feb 6 14:04:39 2012    DHCP: Server sending ACK to 192.168.0.104. (Lease time = 604800)
Mon Feb 6 14:04:39 2012    DHCP: Server receive REQUEST from 78:d6:f0:d6:20:d3.
Mon Feb 6 14:02:51 2012    Got new client [54:E6:FC:8C:49:F8] associated from BAND24G-1.1 (2.4 Ghz)
Mon Feb 6 14:02:50 2012    DHCP: Server sending ACK to 192.168.0.103. (Lease time = -1)
Mon Feb 6 14:02:50 2012    DHCP: Server receive REQUEST from 54:e6:fc:8c:49:f8.
Mon Feb 6 14:02:50 2012    WLAN:Association Success:STA 54:E6:FC:8C:49:F8
Mon Feb 6 14:02:45 2012    DHCP: Server sending ACK to 192.168.0.104. (Lease time = 604800)
Mon Feb 6 14:02:45 2012    DHCP: Server receive REQUEST from 78:d6:f0:d6:20:d3.
Mon Feb 6 14:02:42 2012    Got new client [00:21:00:43:E4:84] associated from BAND24G-1.1 (2.4 Ghz)
Mon Feb 6 14:02:41 2012    DHCP: Server sending ACK to 192.168.0.102. (Lease time = -1)
Mon Feb 6 14:02:41 2012    DHCP: Server receive REQUEST from 00:21:00:43:e4:84.
Mon Feb 6 14:02:41 2012    WLAN:Association Success:STA 00:21:00:43:E4:84
Mon Feb 6 14:02:41 2012    DHCP: Server sending ACK to 192.168.0.101. (Lease time = 604800)
Mon Feb 6 14:02:41 2012    DHCP: Server receive REQUEST from f0:4d:a2:48:b0:db.
Mon Feb 6 14:02:28 2012    Time synchronized
Mon Feb 6 14:02:17 2012    Web login success from 192.168.0.101
Mon Feb 6 14:02:16 2012    DHCP: Server sending ACK to 192.168.0.104. (Lease time = 60)
Mon Feb 6 14:02:15 2012    DHCP: Server receive REQUEST from 78:d6:f0:d6:20:d3.
Mon Feb 6 14:02:15 2012    DHCP: Server sending OFFER of 192.168.0.104.
Mon Feb 6 14:02:13 2012    DHCP: Server receive DISCOVER from 78:d6:f0:d6:20:d3.
Mon Feb 6 14:02:12 2012    WLAN:Association Success:STA 78:D6:F0:D6:20:D3
Mon Feb 6 14:02:11 2012    WLAN:Received disassociate:STA 78:D6:F0:D6:20:D3
Mon Feb 6 14:02:11 2012    DHCP: Server sending ACK to 192.168.0.101. (Lease time = 60)
Mon Feb 6 14:02:11 2012    DHCP: Server receive REQUEST from f0:4d:a2:48:b0:db.
Mon Feb 6 14:02:11 2012    DHCP: Server sending OFFER of 192.168.0.101.
Mon Feb 6 14:02:10 2012    DHCP: Client receive ACK from 64.59.160.40, IP=24.108.196.209, Lease time=172772.
Mon Feb 6 14:02:09 2012    warning: no upstream servers configured
Mon Feb 6 14:02:09 2012    DHCP: Server receive DISCOVER from f0:4d:a2:48:b0:db.
Mon Feb 6 14:02:09 2012    DHCP: Server sending NAK to f0:4d:a2:48:b0:db.
Mon Feb 6 14:02:09 2012    DHCP: Server receive REQUEST from f0:4d:a2:48:b0:db.
Mon Feb 6 14:02:08 2012    DHCP: Client send REQUEST, Request IP 24.108.196.209 from 64.59.160.40.
Mon Feb 6 14:02:08 2012    DHCP: Client receive OFFER from 64.59.160.40.
Mon Feb 6 14:02:08 2012    DHCP: Client send DISCOVER.
Mon Feb 6 14:02:08 2012    DHCP: Client performing a DHCP renew.
Mon Feb 6 14:02:06 2012    DHCP: Client release IP 24.108.196.209 to server 64.59.160.40.
Mon Feb 6 14:02:02 2012    Ownership and permissions disabled, configuration type 1
Mon Feb 6 14:02:02 2012    Mount options: allow_other,nonempty,relatime,fsname=/var/tmp/sda1,blkdev,blksize=512
Mon Feb 6 14:02:02 2012    Cmdline options:
Mon Feb 6 14:02:02 2012    Mounted /var/tmp/sda1 (Read-Write, label "EXTERNAL HD", NTFS 3.1)
Mon Feb 6 14:02:02 2012    Version 2010.10.2 integrated FUSE 27
Mon Feb 6 14:02:02 2012    Got new client [78:D6:F0:D6:20:D3] associated from BAND24G-1.1 (2.4 Ghz)
Mon Feb 6 14:02:01 2012    WLAN:Association Success:STA 78:D6:F0:D6:20:D3
Mon Feb 6 14:01:59 2012    WLAN:Start wireless interface success
Mon Feb 6 14:01:51 2012    ( (498)action 1,major 8,minor 1)
Mon Feb 6 14:01:51 2012    ( (497)action 1,major 8,minor 0)
Mon Feb 6 14:01:42 2012    DHCP: Client receive ACK from 64.59.160.40, IP=24.108.196.209, Lease time=172800.
Mon Feb 6 14:01:40 2012    DHCP: Client send REQUEST, Request IP 24.108.196.209 from 64.59.160.40.
Mon Feb 6 14:01:40 2012    DHCP: Client receive OFFER from 64.59.160.40.
Mon Feb 6 14:01:40 2012    DHCP: Client send DISCOVER.
Mon Feb 6 14:01:36 2012    ( (320)action 1,major 8,minor 1)
Mon Feb 6 14:01:35 2012    ( (319)action 1,major 8,minor 0)
Mon Feb 6 14:01:31 2012    no servers found in /etc/resolv.conf, will retry
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FurryNutz

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Re: VPN Connection Timeout
« Reply #13 on: February 06, 2012, 02:30:51 PM »
Interesting and curious about these 2 entries:
Mon Feb 6 14:08:30 2012    DHCP: Client release IP 24.108.196.209 to server 64.59.160.40.
Mon Feb 6 14:02:06 2012    DHCP: Client release IP 24.108.196.209 to server 64.59.160.40.
This around the time frame during VPN and disconnects?

Either one of these IP addresses in the Status/Device Info/Wan IP address section?
Looks like the router or is dropping the connection to the ISP public address then re-establishes or tires to.  ???

How long have you had this router?
I've forwarded this on to my contact at DLink for more info.
Could have a bad router or it's not handling VPN traffic correctly.

Only thing I would recommend is to try out a different router possibly. Either same model, or different DIR model router. If something else works, makes me think this particular router could be the issue.

My roommate uses VPN for his work and we don't have to configure anything on the router for it. Just goes thru and works. I have tested several models and they all work. I haven't tested the 645 though. I'm on cable and tested SB 6120, 6120 and now on a 6180 cable modems.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Celcius

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Re: VPN Connection Timeout
« Reply #14 on: February 06, 2012, 02:40:17 PM »
That is 24.108.196.209 appears to be my WAN IP Address

Then when I connect to VPN my IP becomes - 207.23.96.10

64.59.160.40 seems to by Shaw Cable's backbone address http://www.robtex.com/ip/64.59.160.40.html#ip

I've had this router for about a week.  The only problem I am having is with VPN.
« Last Edit: February 06, 2012, 02:46:01 PM by Celcius »
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