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Author Topic: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000  (Read 21499 times)

Router Fun

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I cannot access the scheduling area in Tools with my brand new DIR645 Whole Home Router 1000 as I could with my DIR 655 Extreme router.  I now get page not found with Internet Explorer and have the same issue with Google Chrome and Mozilla Fire Fox.   Does anyone have any ideas?   :(
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #1 on: February 26, 2012, 11:33:26 AM »

Have you reset the PC and the router after you connected to the 645?
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
I would contact your ISP service and ask them to help you bridge the modem. If the modem can't be bridged then I would use the DMZ feature of the modem and input the IP address that the router gets from the Modem on put that in the modems DMZ.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall if you have this option.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. I recommend CAT6 and the shorter the better if possible. I use a 1 footer. Swap cable between modem and router. Sometimes these in box cables are not make well.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #2 on: February 26, 2012, 01:24:19 PM »

Thanks you Fuzzynutz.  I will try the things that you suggested and post later.
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Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #3 on: February 28, 2012, 10:42:47 AM »

Sir FurryNutz, Thank you for your help. I have tried all your suggestions but I am still unable to access Schedules. I can get to everything else. The only change I had to make was to set firewall endpoint independent for TCP and UDP.  I did change out Ethernet cables to both router - computer and router - modem with all new cables.  I might add that I was able to access schedules with my old DIR-655 with no setup changes from factory default and current wiring.  There is only one router, no additional equipment other than dsl modem and all other devices are off.  I should not be this hard.  I am wondering if there my be a firmware issue with the DIR-645. 
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #4 on: February 28, 2012, 10:50:25 AM »

Care to try the Beta FW?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #5 on: February 28, 2012, 11:04:44 AM »

What is that?
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #6 on: February 28, 2012, 11:08:56 AM »

If your in the NA region, try this:
Use the FW update sticky process please.
ftp://ftp.dlink.com/Gateway/dir645/Beta/Firmware/DIR645A1_FW102B08_BETA.zip
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #7 on: February 28, 2012, 11:18:17 AM »

Thank you.  I will give that a try and let you know.
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Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #8 on: February 28, 2012, 11:24:12 AM »

BTW can you explain what the FW upgrade sticky process is? 
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #9 on: February 28, 2012, 12:06:09 PM »

There is a sticky in this forum that details how to upgrade FW.

http://forums.dlink.com/index.php?topic=42445.0
« Last Edit: February 28, 2012, 12:34:10 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #10 on: February 28, 2012, 12:27:58 PM »

Oh bless you!  I am new to forums and I could not find the sticky any where!   ??? :D
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #11 on: February 28, 2012, 12:34:20 PM »

Let us know how that works out.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #12 on: February 28, 2012, 01:11:44 PM »

Schedules is still univailable after successful beta firmware install.  All else seems to be ok.  I double checked all the settings that you had me check earlier.  Is there anything else we can try? :(
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FurryNutz

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #13 on: February 28, 2012, 01:14:20 PM »

And you are logged in as Admin right?
What browser are you using on the router? Does this happen with Opera or FF? If IE 8 or 9, enable the compatibility mode in IE.
« Last Edit: February 28, 2012, 01:17:15 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Router Fun

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Re: Cannot access Schedules in Tools with new DIR645 Whole Home Router 1000
« Reply #14 on: February 28, 2012, 01:32:45 PM »

Yes,  I am logged in as administrator and compatibility mode does not come on for the schedules url in IE 9.  It does give me an icon in Tools but not Tools > Schedules.  FF and GC also do not allow access to schedules.
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