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[Ltrip]

I have a home network using the Dlink DIR-655 router.  Attached to the router is a DNS-323 and 2 computers.  The router accesses the internet via a DSL modem.

Today I installed a V-portal phone adapter from Vonage (VOIP provider).  The installation went very smoothly.  Both computers could access the internet and I could make calls.

However, my computer could not access the DNS-323. 
I removed the V-portal and returned to the original configuration.  I could access the DNS-323.
I reinstalled the V-portal, and I could NOT access the DNS-323.

I made no changes to any configuration in the computer, the router or the DNS.  I simply plugged or unplugged ethernet cables.

Yes, I do have a message into Vonage.
I thought I would ask here as well.

Thanks,

[fordem]

The Vonage VPortal is also a router - and depending on how you plugged your stuff in, you problems range from the simple (incorrect ip addressing) to the complex (multiple networks separated by either the VPortal or the 655)

Try connecting the VPortal to the modem and the 655 to the ethernet port on the VPortal and see what happens - if this is how you had it connected, do an ipconfig from the computer both with the original config and the new one and post the output.

Be warned - connecting it as Vonage (and I) have suggested daisy chains the routers, and is a potential source of major grief if you try to forward ports, etc.

[Ltrip]

Thanks for your suggestion.

I think I am making good progress with Vonage support.  They too wanted screenshots of IP addresses.

Physical locations limit my connection abilities.  The DSL modem, the DIR-655 router and the DNS-323 NAS are in a closet.  My computer and my wife's computer are in 2 different rooms, connected to the closet via house ethernet wiring.

The ONLY way to hook up my computer and the V-portal is in my office.  Computer to V-portal, V-portal to DIR-655, phone to V-portal.

When the V-portal is NOT connected, then both computers CAN access the DNS-323.
When my computer is connected through the V-portal my computer can NOT access the DNS-323, but my wife's still CAN access it.

When V-portal is connected, my internet access is just fine and the phone calls are just fine.

I tried 3 times to post the screenshots as attachments and it failed each time.

I believe it is an IP address problem, but I am not sure how to fix it.

Thanks in advance for any help.

[fordem]

Thanks for your suggestion.

I think I am making good progress with Vonage support.  They too wanted screenshots of IP addresses.

Physical locations limit my connection abilities.  The DSL modem, the DIR-655 router and the DNS-323 NAS are in a closet.  My computer and my wife's computer are in 2 different rooms, connected to the closet via house ethernet wiring.

The ONLY way to hook up my computer and the V-portal is in my office.  Computer to V-portal, V-portal to DIR-655, phone to V-portal.

When the V-portal is NOT connected, then both computers CAN access the DNS-323.
When my computer is connected through the V-portal my computer can NOT access the DNS-323, but my wife's still CAN access it.

When V-portal is connected, my internet access is just fine and the phone calls are just fine.

I tried 3 times to post the screenshots as attachments and it failed each time.

I believe it is an IP address problem, but I am not sure how to fix it.

Thanks in advance for any help.

It's NOT an ip address problem - with the way you have it wired your computer is not on the same network as the DNS-323.

As I said earlier, the VPortal is a router, and what you are doing is connecting that router between your computer and the main network.

A few more suggestions ...

1 - run a second ethernet cable to your office so the VPortal uses one and your computer uses the other
2 - put a cheap ethernet switch in your office - connect the switch to the 655 and the computer and the VPortal to the switch.

[Ltrip]

Thanks!

That makes a lot of sense.

Option 1 is not feasible.  The 4 port DIR-655 has all 4 ports filled:  My office (with my computer and V-portal), wife's computer, DNS-323, and the Dish Network satelite receiver.  Besides stringing a second cable would be a challenge.

Option 2 is very doable.  Low cost and low hassle factor.

When first thinking about this, I thought I might have to go that route.

Thanks again!

[Ltrip]

Thinking about it some more.....

I understand that the V-portal router is creating a separate network from the DIR-655.
Since the V-portal network (which has my computer on it) is connected (hardwired) to the DIR-655 network (which has the DNS-323, it would seem logical that there is some sort of configuration parameter that would allow my computer to "see" the DNS-323?  or vice-versa.

OK...another thought I just had.....

I have focused on wired solutions for security reasons.  My computer is a laptop and has wireless.  So I could run wireless all the time and avoid the hardwire through the V-portal.  That is perhaps the cleanest!

I am still curious if there is an answer to my first paragraph above.

Anyway, the problem is solved by going wireless!

Thanks again!

[fordem]

Re - the first paragraph - theoretically yes, but, you'll need to talk to Vonage - my suspicion is that the VPortal uses a conventional consumer grade NAT router.  If this is correct, there MAY be a way to configure it for what is known as "classic" routing and once the appropriate routes are configured it should work.

Re - wireless - that should also work, but, you're likely to find it somewhat slow. using a switch would allow you so to speak full wire speed.

Your choice - and you're welcome.