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[HankRiker]

I need to ask a favor.

My mom has been shopping at yourfoodstore.com for quite a while, but about six months ago, she couldn't get to the site, and I tried it, and couldn't either, and just assumed it was down. (We live about 35 miles from each other, with different equipment and configurations, and yet both are unable to get to that site.)

Yesterday, she called and spoke with someone there, and they told her the site had been up the entire time. Well, long story short, after hours of diagnosing, and calls to tech support sites, I finally tried the "System Check" function in my DGL-4500 FW1.02, and darn if the site didn't respond to the ping.

I connected a portable computer directly to the cable modem, and darn if it didn't come up.

This was after trying everything. I turned off SPI, set all the settings to the lowest levels, set the DMZ to a computer, tried changing the DNS entries, tried everything, but couldn't get to the site, and couldn't ping it. I can't access that site at all if I am making my connection through the router.

So, the favor... Will some of you out there try and go there and report back?

Is this a problem specific to Time Warner AND D-Link, or just D-Link? This is the weirdest darn thing I've ever seen.

If this is some obscure D-Link issue, I wonder if it's affecting other sites as well?

Thanks in advance,
Hank

[Fatman]

Do you see log entries generated when you try to visit the site?

[Reinvented]

Hi Hank,

I'm on TWC/RR service as well.  I'm able to see the site perfectly.

I am using OpenDNS servers, as the ones provided by TWC are VERY flaky.  

I am using a DGL-4500 with 1.16b03 FW, and I also have a DGL-4300 with 1.9 FW.  Both seem to work just fine.

Out of curiosity, where are you located?  

You say you EVEN bypassed the router, and plugged straight into the modem?  And nothing came up?  Well, that's obviously a TWC problem in your area more than a D-Link issue.

Do try and change your DNS servers manually in your router, and reboot.  Also, please disable DNS relay.

Setting OpenDNS servers:
> Open router config, and navigate to the "Basic" tab
> On left side, select "Internet" and then click "Manual Configure"
> Enter in Primary and Secondary.
> Primary DNS Server: 208.67.222.222
> Secondary DNS Server: 208.67.220.220
> Save and Reboot Later

Disable DNS Relay:
> Left side in "Basic" tab, click "Network"
> Enable DNS Relay should be un-checked.
> Save and Reboot

If you cannot ping it, or even trace it still after this, or even resolve it for that matter - then it is an issue with TWC in your area.  

It could even be the modem/gateway, as TWC DOES offer VOIP Gateways as well as modems to users.  

Good luck Hank.

Edit: Just to add, I tried pinging the site also.  It apparently does not accept ping requests, so that's probably why it timed out. 

[Dragonslore]

Just just checked and I had no problem accessing the site using my DGL-4500 router.

I even checked the source code of the site and there doesn't appear to be anything there that would cause problems.

[HankRiker]

Hi Hank,

I'm on TWC/RR service as well.  I'm able to see the site perfectly.

I am using OpenDNS servers, as the ones provided by TWC are VERY flaky.  

As am I.

I am using a DGL-4500 with 1.16b03 FW, and I also have a DGL-4300 with 1.9 FW.  Both seem to work just fine.

Well darn. That's odd. I believe the 4300 my mom is using is FW1.9.

Out of curiosity, where are you located?  

East Coast, United States

You say you EVEN bypassed the router, and plugged straight into the modem?  And nothing came up?  Well, that's obviously a TWC problem in your area more than a D-Link issue.

Actually, that was unclear, I was able to get to the site when the 4500 was removed from the mix, and also was able to ping from the 4500's System Check function.

Do try and change your DNS servers manually in your router, and reboot.  Also, please disable DNS relay.

If you cannot ping it, or even trace it still after this, or even resolve it for that matter - then it is an issue with TWC in your area.  

It could even be the modem/gateway, as TWC DOES offer VOIP Gateways as well as modems to users.  

I am on an Ambit (Boot Code Version : 2.1.6d, Software Version : 2.105.1008, Hardware Version : 1.20)

Good luck Hank.

Thanks, and thanks for checking.

[Dragonslore]

Reinvented,

By this

I connected a portable computer directly to the cable modem, and darn if it didn't come up.

I take this to mean that it did come up without the router.

"Darn if it didn't come up" is more of an expression that it worked when you didn't expect it to.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Looks like the Op replied as I went to post this, comfirming what I was sayiing

[HankRiker]

Do you see log entries generated when you try to visit the site?

I just tested that, and oddly enough, I don't.

I did get one, but I don't think it's releated:

[INFO] Fri Apr 03 16:40:20 2009 Blocked incoming TCP packet from 125.76.242.9:25511 to 66.66.91.81:47641 as RST:ACK received but there is no active connection

[HankRiker]

Edit: Just to add, I tried pinging the site also.  It apparently does not accept ping requests, so that's probably why it timed out. 

Try using the System Check in your router. I was able to ping it just fine from there.

EDIT:
I take that back. What I was seeing when I ping, was the OpenDNS "You can't get there from here" page. When I dropped to one of the other DNS sets I've tested, I wasn't getting a ping back either.

[HankRiker]

Reinvented,

By this
I take this to mean that it did come up without the router.

"Darn if it didn't come up" is more of an expression that it worked when you didn't expect it to.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Looks like the Op replied as I went to post this, comfirming what I was sayiing

Exactly. If I wasn't so flustered, I would have caught my use of the idiom. I usually refrain from using idioms when I can, as they often don't translate well, especially with machine translation.

[HankRiker]

Just just checked and I had no problem accessing the site using my DGL-4500 router.

I even checked the source code of the site and there doesn't appear to be anything there that would cause problems.

Thank you for trying. What firmware are you running? I'm still at FW v1.02, and now I'm wondering if that's the issue, or if it's something more obscure.

[Dragonslore]

125.76.242.9:25511 is a chinese hacking attempt

if you do a whois lookup on a lot of the IP addresses that are blocked as incoming, you'll find a lot of them originate from China.

[Reinvented]

Try using the System Check in your router. I was able to ping it just fine from there.

Yeah, there's where I was pinging it from as well.  I tried it through command prompt, and on my Mac's TCP connection settings.

Still no dice.

What modem do you use for your service?

[Fatman]

Now for a whole different direction.

What web browser did you use at both locations?

What error does your browser produce when you try to visit the site and how long does it take to produce it?

Security software?

[HankRiker]

Now for a whole different direction.

What web browser did you use at both locations?

Tried with both Firefox and IE7.

What error does your browser produce when you try to visit the site and how long does it take to produce it?

It takes quite a while to time out, and IE 7 reports "Internet Explorer cannot display the webpage" while Firefox reports "Connection Interrupted / The connection to the server was reset while the page was loading." and the iPodTouch Gen2 (Safari) reports "Cannot Open Page / Safari could not open the page because the server stopped responding."

Security software?

avast! Free, SpywareBlaster, Spybot Search & Destroy, Windows Defender.

[HankRiker]

Yeah, there's where I was pinging it from as well.  I tried it through command prompt, and on my Mac's TCP connection settings.

Still no dice.

What modem do you use for your service?

TWC Provided Ambit U10C018.