Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[rvrichardson]

This has been driving me crazy, I thought the router was secretly resettting, as everytime I logged in the WAN uptime was less than 5 minutes.

After some investigation I see the timer resets at "0 Day, 0:04:59" to  "0 Day, 0:00:00"

[FurryNutz]

Have you done a factory reset?

I might do the following,
Factory reset,
reload the same version of FW again.
Factory reset once more after that then check for this again.
If it exhibits this after this I would get ahold of DLink support, maybe lvl 2 and see about getting this RMAd or get another router.

Keep us posted. 

[rvrichardson]

Well, after spending an excruciatingly frustrating hour on the line with DLINK support last night, they recommended that I return the Router to the Point of sale for exchange.

So two things resulted from that.

1st. The original router definitely was suffering from an internal problem as it was dropping my VPN link every five minutes amongst other problems like a intermittent communication issues with MyDlink.com unstable LAN, configuration problems and a low signal link to my DAP 1522 (the signal strengh jumped from around 40% to nearly 75% after replacement).

2nd. The resetting of the WAN Up time, did not reset at 4:59 minutes, until i configured the UVERSE modem/router to treat the DIR-826L as the DMZ. Then as per clockwork the WAN uptime now resets at 4:59 minutes again, however the VPN link now stays up indefinitely and my home network is a lot more stable than it was with the first DIR-826L.

So who to hold at fault now about the reset at 4:59, thats going to be difficult as I'm guessing UVERSE and DLINK are going to throw blame at each other.

[FurryNutz]

Uverse huh? I presume this ISP modem has internal features, a router and other things on it right? We've seen a lot of issues with Uverse and there modems. I should have asked you before what ISP you had however your postings were more specific and unrelated to what I usually ask users initially.

Having 2 routers on the same line is problematic at best. In some cases using DMZ on the ISP modem can resolve some of the issues. However after working with a buddy of mine that had Uverse then went back to Cable, the Uverse DMZ plus features still won't resolve the problems seen when using external routers.

I'ts possible that the DIR is faulty. One thing I would do is find a friend, family member or nieghbor with a different ISP modem, Cable preferred and put this router on that system and see how it behaves. It's possible there is an issue between the Uverse modem and this router.

[rvrichardson]

I you want my honest opinion. I dont think the 826L is ready for the big time yet, my fault for buying something so new in the market place.

I was very happy with my DIR-825 until it had a million volts shoved down its throat (lightning strike on the telco line), buying a Cloud router seemed like the next best technology. I like the mydlink/cloud features.

Oh well this replacement seems to be at least more stable than the previous, just hope Dlink rolls out those firmware updates timeously......

[FurryNutz]

Understand man. Sorry about the 825. I love mine. Keep us posted on how the replacement works for you. Any feed back is appreciated. Here to help as well. I would make sure that the Uverse modem is set up well and if you need to, use DMZ in conjunction with external routers if the modem has a built in router already. Help to eliminate some problems.

Double NAT

[jnygard]

I have to agree with the previous poster.  DIR-826L does not work.
Mine resets "Connection Up Time" every 150 seconds (2 minutes and 30 seconds). 
It means that VPN connection to work resets within a couple of minutes.
It means I have to restart large downloads.  Windows8, for instance, takes an estimated 1.5 hours to download.  I would have to restart the download 36 times (every 2.5 minutes)
It means streaming Netflix is a poor experience.  The media box needs to rebuffer every 2.5 minutes.

I spent a long time with my first DIR-826L to figure out what was going wrong before I called support.  It was too late to return to Amazon.  I got the replacement from DLink earlier this week, opened it today and verified that it has the same problem.  Support had me update the firware to 1.01 and said it is now fixed, but to call back if it still happens after 24 hours of monitoring.

Unlike the previous poster my DIR-825 still works great.  I also have a DIR-636L working fine at a different location, with different DSL service and different modem.  The DIR-636L replaced a DIR-615 which didn't have these issues either.  I've tried the DIR-826L at both locations with the same problem.

With all this time invested in the unit, I'm very confident it's not my modem(s) that is the problem.  I think the DIR-826L has issues.

[FurryNutz]

Care to let someone have a look at the router settings via Teamviewer?

What region are you located?

I have to agree with the previous poster.  DIR-826L does not work.
Mine resets "Connection Up Time" every 150 seconds (2 minutes and 30 seconds). 
It means that VPN connection to work resets within a couple of minutes.
It means I have to restart large downloads.  Windows8, for instance, takes an estimated 1.5 hours to download.  I would have to restart the download 36 times (every 2.5 minutes)
It means streaming Netflix is a poor experience.  The media box needs to rebuffer every 2.5 minutes.

I spent a long time with my first DIR-826L to figure out what was going wrong before I called support.  It was too late to return to Amazon.  I got the replacement from DLink earlier this week, opened it today and verified that it has the same problem.  Support had me update the firware to 1.01 and said it is now fixed, but to call back if it still happens after 24 hours of monitoring.

Unlike the previous poster my DIR-825 still works great.  I also have a DIR-636L working fine at a different location, with different DSL service and different modem.  The DIR-636L replaced a DIR-615 which didn't have these issues either.  I've tried the DIR-826L at both locations with the same problem.

With all this time invested in the unit, I'm very confident it's not my modem(s) that is the problem.  I think the DIR-826L has issues.

[jnygard]

I could do that.  I'm in California.  What do I need to do?  I run Macs, but have a couple of PCs here too.

Talked to a few next level support guys today.  One turned off all the App Level Gateway settings (iPSec, etc) and said that fixes the problem.  It did let me hold the VPN connection and a download did work while he was on the line, but it fails other times, so it's not consistent.

Streaming netflix still fails with periodic drops in quality.

I tried speedtest.net.  I get very consistent 3.4 mbps download.  Not great, but consistent.  However, if I start a speedtest run at 2 min 23 seconds, the router resets it's uptime during the download test, and the download halts every time.

[FurryNutz]

You can use either Mac or PC. I use Macs as well as PCs.

Send me a PM with ID and PW info if you want me to have a look.

[jnygard]

I got the problem solved, with the help of L3 support from DLink.

The tech used Teamviewer to connect, but the router's reset cycle kicked him out.  He concluded my setup was double nat'ed, and since I couldn't access my modem, he concluded the modem had a DHCP server set up.  The solution was to disable NAT on the router and use it as a switch.

That works, and we ended the support session, but there are a few problems:

1) My modem doesn't have a DHCP server.  It's a TPLink TD-8616: http://www.tp-link.com/us/products/details/?categoryid=221&model=TD-8616#spec
2) I couldn't connect to my modem because it's in transparent bridge mode, and the only way to access it is to reset it.
3) The DSL service from the ISP (Sonic.net) is DHCP.  By turning off DHCP on the router, all my devices are routed by Sonic.net's router.  I'm only paying for one IP address, so the ISP will likely eventually question my setup.

Sonic.net offers one static IP address for no additional cost, so I switched my service to StaticIP.  After setting up the router with that info, it looks like the connection is working AND I can use the DHCP server on the modem.

Thanks for your suggestions, though.  Looks like you don't need to connect in remotely.

[FurryNutz]

Hmm I had mentioned something like that in post #5.  

If your going to use the ISP Modem to handle your main DHCP services, I would recommend that you input the DIR-826L WAN IP address into the DMZ of the ISP Modem. It should have one. This will and should allow all traffice and data to be passed to the 826L with out any processing or possible interferences on connections.

Preferred would be to bridge the modem and let the 826L handle the PPPoE connection. However if you can't, then I would give the DMZ option a try so you can ensure the 826L is getting everything.

Glad L3 was able to get you going well.

[jnygard]

Well, with the static IP it seems to work.  But when it didn't:

ISP is not PPoE (Sonic.net is DHCP and their setup pages call for disabling PPoE on the equipment)
Modem does not have the ability to be a DHCP server - it just doesn't have a router in it.
Modem is in LLC bridge mode.

[FurryNutz]

Ok so 826L would be using DHCP on the WAN side then? Just trying to fully understand this set up. 

[jnygard]

Correct.