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[PSCGOhio]

Have a Rev. B1 w/207NA on Time Warner with a Moto Surfboard SB5150

Working with TiVo's, we've been through hell and back trying to resolve why Multi Room Viewing doesn't seem to want to work - but only one way!  The newest TiVo's their Premiere model with HD and all the bells and whistles, it sees the other TiVo and all the other software that can send programs back and forth with it.

I brought on a Series 2, which is an older model that's non HD and has some older software in it.  While the Premiere and the other PC's/Software around the building's network can 'see' the Series 2 and it can 'see' the other shared PC's, etc. the thing can't 'see' the Premiere.

This has been going on for awhile, I've worked with TiVo Support also to unlock ports, IP addresses and anything else we could think of.  Still no luck.  Then we had a strange occurance!

The DIR-655 seemed to 'lock up' or disconnect from the Net.  One day I was surfing the Now Playing menu in the Series 2 and the other TiVo wasn't showing as usual.  I checked it again during a commercial for something totally different and suddenly noticed there it was!!  I thought it was weird, so I went out front to check with the person using the main TiVo if they had made any changes or done anything - they hadn't, but did mention their Net connection was gone.

I turned around and looked at the 655's status lights and noticed while all the rest were fine - the WAN/Net status light was totally out.  Not a single blink.  And then I looked at the Moto cable modem and noticed it's 'activity' light was also totally dormant.  I twisted the Moto to get a better look at it and things started working again, I tightened the cable modem cable on the rear and that was it.

From that point on - once again, the front TiVo won't show on the back TiVo!  Does every other way, but not that.  In our discussions on TiVo we thought it could've been the cable modem firewall or something, but I retested it and this time it had NO effect.  Tried not only taking out the cable-cable but the Ethernet cable as well to ensure all were tested.  Still didn't now up.  What I thought was going on was the 655 had turned into a giant 'Hub', which would've caused the TiVo's to use their old-fashioned Beacon software to 'find' each other.  When the 655 software kicked back in from that glitch, the hub setup would've obviously stopped and the 655's software settings would've kicked back in.

So anyone have any clues on this?  I have a complete list of the ports internally that need to be open for those two TiVo's to communicate, but I can't find anything in the 2.07NA GUI (or Help manuals) that tell me how to write a rule to open those ports internally.  I wouldn't think there's any internal blocking or firewalling going on (I have it set to allow communications between clients on the internal Net) but there's so many settings in this GUI it makes your head spin!

Feel free to ask what tests, debugging and troubleshooting have been done as we've done a TON!  Please ask before you just lay out solutions we've already ruled out as not working or workable.

Thanks!
Dave

[FurryNutz]

Welcome!

Are you wired or wireless connected to the router using these devices?

i recommend getting into a SB 6 series modem.

Some things to try:
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.

Turn off WISH, and WPS under Advanced.
Turn off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.

You can review this on how to setup QoS rules that can open ports if needed:
http://forums.dlink.com/index.php?topic=42011.0

Maybe someone can review your router settings with you using teamviewer if your interested. Its safe and secure.

[PSCGOhio]

  Man, huge chunk of that looks canned like it should be in a Sticky/FAQ?

  Dumping 90% of the fluff and getting to the point of what I asked about specifically, what are 'devices'?  If you're referring to the TiVo's the Premiere is wired at 100Mps on Cat5e and the Series 2 is TiVo's Wireless G USB adapter - both unchangeable and not Cat6 possible at this point.

  Time Warner determines the cable modem, not me.  It is what it is.

  The QoS port shaping?  I jumped over to that thread, so I am to understand then that I'd use THAT to write rules that'd allow the 2 TiVo's to communicate with each other internally?

  Multicast is not possible, screws with the newer TiVo's and so that option is out.  On or off - had no effect on this problem.

[PSCGOhio]

Welcome!

  Just so I don't get nailed for not wanting to do anything...

Some things to try:
BEEN OFF - Turn off ALL QoS or Disable Traffic Shaping (DIR only)
BEEN OFF - Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
ON/OFF, NO EFFECT ON ISSUE, BIG PROBLEM BEING ON IN GENERAL - Turn on DNS Relay under Setup/Networking.
DONE FROM START - Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
BEEN DONE - Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
BEEN DONE for uPNP, Can't be done for MULTICAST - Enable uPnP and Multi-cast Streaming under Advanced/Networking.[/b]

Mixed G and N?
SET BY DEFAULT - this is where I see a giant canned response, it HAS to be B/G mixed with the TiVo's just to start with but the entire Net internally is B and G's.

20/40 AND CH 9 - Done so with dLink Support because it wouldn't fire up originally at all til a Phone Tech using Teamviewer done did that a long time ago prior to even having the Series 2 brought online.  Can't be 20Mhz Only, neighborhood is packed and we're loaded with devices so we require the split feq and channels mandatorily.  Channel Width set for Auto 20/40Mhz or try 20Mhz only.  Try setting a manual channel to a open or unused channel.

WPA2/AES - Phone Tech setting once again long before this issue to make the router even work properly.  All devices tested and work with AES.  What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.

What wireless devices do you have connected?  Got an hour?

Any cordless house phones? I think I may've enjoyed this one the best, reminded me of my old Telco that used to ask that first thing even if you called to ask for a # from Information.... Nothing else jamming the channels, no.  Nothing else on either side of us either, checked that.  We all believe in cellular communications these days.

Any other WiFi routers in the area? Isn't this covered elsewhere?  There's 20 within a scannable range, we've flushed out the clearest channel and freq's to ensure it's as clear as it can get.

BEEN OFF - Turn off WISH, and WPS under Advanced.
SHORT GI - BEEN OFF.  Partition?  Obviously if that was on nothing would communicate??  Turn off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

CANNED NON-PROBLEM SPECIFIC RESPONSE: Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.  Turn off all devices accept for one wired PC while testing.

AGAIN - INTERNALLY? You can review this on how to setup QoS rules that can open ports if needed:
http://forums.dlink.com/index.php?topic=42011.0

dLink Support - been there, done that. Maybe someone can review your router settings with you using teamviewer if your interested. Its safe and secure.

[FurryNutz]

Might try a external Gb network switch. This will allow better connectivity between wired devices and eliminate any router processing thats unnecessary.

Reason for the so called "Canned Response" to help us get a better idea of your system and configuration so we can provide better feedback and suggestions. If your not willing to answer and help us get a better idea of your configuration, then it makes it difficult to make suggestions and give accurate feed back. Were just here to help each other as best we can. Having this information and responses only benefits each other for future use. Most of the issues seen on these forums can be resolved using this information. This is all apart of troubleshooting and hopefully will lead us to a resolution.

[FurryNutz]

Thank you for the feedback.

[PSCGOhio]

Reason for the so called "Canned Response" to help us get a better idea of your system and configuration so we can provide better feedback and suggestions. If your not willing to answer and help us get a better idea of your configuration, then it makes it difficult to make suggestions and give accurate feed back. Were just here to help each other as best we can. Having this information and responses only benefits each other for future use. Most of the issues seen on these forums can be resolved using this information. This is all apart of troubleshooting and hopefully will lead us to a resolution.

Yep, fully understand troubleshooting and have been at it for some time to get this resolved over with TiVo, that's why I mentioned specifics in the original post to shorten responses for rehash.  I've since gone through that massive 'list' with the answers.

Might try a external Gb network switch. This will allow better connectivity between wired devices and eliminate any router processing thats unnecessary.

Say WHAT?  An external who?  500 questions and this response is so far out in left field I don't even know what it means.  I can see other threads here that explain a few things.  I'm all for cooperative troubleshooting but the overseas Tech got it the last issue handled far faster.  This is just a bit more technical in nature and not for them compared to basic setup issues.

There's no external anything.  I'm not made of money to run out and grab devices with an unlimited budget.  What I have is a DIR-655 with a strange issue that I need to determine if it's doing something either it shouldn't or that I can reconfigure to make it stop and allow the two devices to communicate.  So whatever it is you're suggesting is out the window before it starts.

The non-canned proper question would've been 'so where are these two TiVo's and how are they hooked up through the 655?'.

My answer would be: 'One is hardwired with a 20ft Cat5e cable in the living room, the older Series 2 with the one-way vision issue is on a Wireless G adapter from TiVo itself.  Neither can be changed, moved or otherwise with the building layout'.

I also mentioned I'm on 2.07NA.  All I ever found was 'dLink is aware of the problem' but nothing more as to if that could be my issue and I need to downgrade to 2.03NA instead?  I don't use Sharelink or the USB port so I could live without that feature.  Everything else is working/communicating fine.

[FurryNutz]

Has this ever worked before or all this new while using your Tivo devices?

Have you contacted Tivo about any configuration settings help that they may be able to help with?
There shouldn't be any ports opened or needed if these devices are on the LAN side of the router.

The reason for mentioning a external Gb network switch would be helpful in seeing of the devices when connected to the switch would be able to see each other, with or with out the router being online. This would help you determine if the devices are not communicating even on a switch, then you'd know that there maybe something in the configuration of the devices that needs to be reviewed or checked. Also might be an issue with one of the devices themselves. If it does work and they see each other, then there is probably something going on with the router. Maybe there is an issue with this wireless adapter on the one device. If you can find a store with a refund policy that will allow you to test this out.   
Does this device have a LAN connection by chance or only USB?

I personally have a 24port switch connected to my router and all wired devices to it. I don't see any share issues between devices. I have a boxee box connected to a file server for streaming video. Love it.

If your not seeing other issues while using v2.07 and you don't need Shareport then keep what you have loaded. Some others have mentioned that are some other issues seen with v2.07. There is a sticky regarding this posted. I prefer and recommend using v2.03 as it is that last known good working version for B1 routers.

WLAN Partition
WLAN Partition allows you to segment your Wireless network by managing access to both the internal station and Ethernet access to your WLAN.

[PSCGOhio]

  The two TiVo's communicate with each other via USB or other setups without this network.  And the newer HD TiVo connects not only with the old one but also with any other device running TiVo software they have for Android, iOS, PC & MAC.  The older Series 2 can be seen by all these as well, it also can 'see' all these other devices but the ONE thing it can't detect is the newer TiVo.

  As mentioned before, it has only worked ONE time - the time when the DIR-655 seemed to go mind-dead and just turn itself into a Hub.  It's like the 655's software just stopped but the switching kept on going.  At that stage, the TiVo devices MAY have fallen back to an original detection mode - thus making the New one visible to the older one. 

  Why yes, as mentioned before once again - I've been working with TiVo for some time now to attempt to resolve this.  They've checked all my router settings as well, gone over all the specific 655 settings they're aware of using their copy of it's manual and provided all the port info, broadcast packet detection info and more as to how the older generation and newer gen TiVo's work.  So far, we've had no success with any standard configurations.

  The ONLY, one and only, time those two TiVo's have 2-way spoken to each other has been that 'glitch' I've mentioned several times in this thread.  After checking the connection and resetting things - back to it being a 1-way and not full 2-way situation.  Even tried unplugging the SurfBoard's cable - nope.  Unplugged the Ethernet cable and checked that, working 100% and once again, nada.  Com traffic did stop - but the older TiVo didn't 'see' the newer one like the last time.  Difference?  The 655's software was 100% operational during the test, whereas before it's like it crapped out and turned into a Hub.

  Devices are fully operational and tested as AOK, age of some parts make it impossible to try a store flop-out.  I inherited this building setup and devices, no budget to improve things or make changes this time (past I could not here) so I've got to figure this out as it is. 

  TiVo Series 2, the older one with me, has only a USB to hook up either a LAN adapter or WiFi adapter.  I have 2 G's and my own as well - all 3 fire up 110%, even flopped out USB cables.  I don't have a LAN adapter to go hardwired BUT, if I did and it worked - then the issue is the DIR-655 isn't communicating between the Wired and Wireless devices on the Net.  Works on everything else, so that'd be really strange to say the least.  And since I know the partitioning is off for a reason as there's tons of file and resource sharing internally here - it's not that.

  Does the DIR-655 do any internal routing/blocking that'd prevent communications between the two devices?  That's an answer I'm still trying to get figured out.  Or configured properly if that's the case.

  Firmware - well I could be in downgrade mode then.  I haven't had any 'major' issues with 2.07NA so far but I don't need the USB Shareport, even though it sounds like I'd get it back if I downgrade.  What else would I lose going back to 2.03NA that I may need to keep?

[FurryNutz]

Seems like what you said about the router doing an odd operation and going into a HUB mode seems to back up my idea of using a external network switch.

The router shouldn't be doing any blocking between devices on the LAN side at all. Unless there is something mis-configured on the router that would impact this. I presume that there are no filters you have set up?

Have you done a factory reset of the router and tested the Tivos?

When did you upgrade this router? or did it come with v2.07? What was previously on it if you remember?

[FurryNutz]

the only thing you losing is 3 fixed to IPv6. If your not using IPv6 actively on a daily basis, you'll be fine by downgrading if you want to.

[PSCGOhio]

  At this point TW's not doing IPv6 so it's no great loss to us here, that's for sure.

  Box came with 2.03NA and was already used, but I factoried it and then ran it on 2.03 for a bit, then once I got it stable I upped it to 2.07NA.  The remote config from dLink Tech was when it was on 2.07NA as well and aside from the tweaking they did to the security settings to make it fully fly, they saw nothing wrong either.  I believe from what paperwork, etc. I had with it they picked it up with 2.03NA on it from the factory and it resets to that (unless now that I put 2.07 on it, it only rolls back to that due to the PROM?)

  I haven't factory reset and tested them again, simply because with the volume of people and devices active here it can be days before I get an open time slot to experiment or reboot without someone flipping out about it.  8-12 people and 20-25 devices ranging from phones to consoles to PC's, TiVo's and even an iPod with WiFi make it difficult. 

  If I downgrade, I'll have to have all the settings ready to reprogram and bang the job out in the early AM when it's dead around here and not miss a beat or it'll be a day of unholy noises, trust me

[FurryNutz]

Follow the FW Update Process

Just FYI, if your router is stable what whats loaded on it, it's sometimes not advised to up date to the latest.
Keep us posted on how it goes and give the network switch a try.

[PSCGOhio]

  On a suggestion from the ongoing work with TiVo's Support and their User Forums, I installed the other TiVo as a 'server' to see pics, music and more.  What would happen is the IP installed would turn into a GUI version of the files and directories.

  On the Series 2 - the Premiere (newer) doesn't expand out properly, but I noticed these showing up in my DIR-655's logs?

Jul 15 11:02:01 DIR-655 daemon.warn avahi-daemon[885]: Invalid response packet from host 192.168.0.180.

  I get the same thing from .100 - which is the Premiere.

  Any thoughts on what these errors mean?  Obviously I'm getting malformed discovery packets between the two when I set this special connection up but I'm hoping the definition of why the 655 sees the errors may help with config settings on it I may have wrong.

[PSCGOhio]

Jul 15 11:02:01 DIR-655 daemon.warn avahi-daemon[885]: Invalid response packet from host 192.168.0.180.

  Anyone... explain this.  I was getting these from both TiVo's, now only the older Series 2 with the 'vision' issue seeing the other. (Works in reverse) showed up in the logs about every 5-10 minutes.

  NOW - only comes from .180 the older Series 2 AND guess what shows up???  The missing Premiere! 

  I'm stumped.  Yes, it works but I'd still love to get a clue as to WHY!  I haven't removed the IP as a 'Server' in the Music/Pictures section after the tip from a TiVo Guru and maybe that's what triggered this?

  But I still need a clue on this error, that could hold the answer.