No, I tried for 3 weeks but was never unsuccessful at getting through to them, every number I called they told me I had to call another number, as I'm in Canada nobody could figure out how to route my call. The Canadian Consumer Group wouldn't help me, the US Business Group wouldn't help me because I was from Canada (even though the firmware/hardware are the same). So I gave up. Since then I did find a way to get a hold of the Canadian Business group, but this product has so many other problems I haven't bothered. If they don't fix the routing hole in the next few weeks I will return the product.