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[Hanns-G]

I have searched quite a few topics here in the forums looking for a solution to my problem before posting, and tried several things, but nothing has worked yet.  So, I am now asking for help on, what seems to be, a problem unique to me.. 

My internet connection times out every couple minutes, and to my best knowledge, it's due to the router...  When my internet times out, I can connect to the router's IP page, and under status, it says it's connected.  I can also connect to my modem's IP page, and it also says I'm connected to the internet.

I have the DGL-4500 with the Motorola SB6120 cable modem.  All my diagnoses  have been done with the only computer wired to the router (aside from my printer/scanner), everything else is wireless throughout the house.  I have even done some of the things that FurryNutz has posted through most of his responses:

What Hardware version is your router? Look at sticker under router. A2

Are you wired or wireless connected to the router when this happens? Both? Wired

Some things to try:
I recommend trying ISP DNS IP addresses first while testing. Couldn't figure this bit out
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel. Check
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual. Check
Turn on DNS Relay under Setup/Networking. Check
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address. Check, Check
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Check
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Check

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

I thank you for your help in advance.  Maybe I don't know what I did wrong, and its probably all my fault, haha, and I'll take the blame.  But thoughts, and idea, please, on how to fix this?

[FurryNutz]

Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Have you done a factory reset of the router and set it up from scratch?
Are you wired or wireless connected to the router?

Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

[Hanns-G]

Firmware is 1.23NA
Western WA, USA
I did do the reset button on the back of the router.  Afterwards, I did the things listed in my initial post.
Currently a wired connection.
Reserved IPs for the wired and some of the wireless connections are set up.
Using Cat5 cable right now, and still workin.

[FurryNutz]

Firmware is 1.23NA
Western WA, USA
I did do the reset button on the back of the router.  Afterwards, I did the things listed in my initial post.
Currently a wired connection.
Reserved IPs for the wired and some of the wireless connections are set up.
Using Cat5 cable right now, and still workin. I would update to CAT6 and set a manual WAN port speed on the 4500 to 1000Mb. Shortest length possible if you can. I use a 1 footer.

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure.


Keep us posted.