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Author Topic: mycloud stopped working  (Read 8769 times)

dnsguy

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mycloud stopped working
« on: September 15, 2012, 02:28:41 PM »
Hi,

I bought a new router and switched my DNS-345 over.  The mycloud relay service is no longer active.  Has anyone had this problem.  What do I need to do to activate the relay service?

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ivan

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Re: mycloud stopped working
« Reply #1 on: September 15, 2012, 02:59:29 PM »
First question, did you set up your new router exactly the same as your old one?

If something was working and now isn't and you have changed a component in the chain then the first place to look to start solving the problem is the changed component.
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dnsguy

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Re: mycloud stopped working
« Reply #2 on: September 16, 2012, 01:45:43 AM »
Quote from: ivan on September 15, 2012, 02:59:29 PM
First question, did you set up your new router exactly the same as your old one?

If something was working and now isn't and you have changed a component in the chain then the first place to look to start solving the problem is the changed component.

The only thing I changed was the IP from 192.168.100.10 to 192.168.0.10

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ivan

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Re: mycloud stopped working
« Reply #3 on: September 16, 2012, 08:01:01 AM »
Have you changed everything on your network from the 192.168.100.xxx subnet to the 192.168.0.xxx subnet?

Those getting an IP address via DHCP will do so automatically but anything you hard wired the old address into will require that you manually change it.
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dnsguy

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Re: mycloud stopped working
« Reply #4 on: September 16, 2012, 02:44:53 PM »
Quote from: ivan on September 16, 2012, 08:01:01 AM
Have you changed everything on your network from the 192.168.100.xxx subnet to the 192.168.0.xxx subnet?

Those getting an IP address via DHCP will do so automatically but anything you hard wired the old address into will require that you manually change it.

Only the NAS has a static ip.  Everything else is DHCP. 
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ivan

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Re: mycloud stopped working
« Reply #5 on: September 16, 2012, 03:36:10 PM »
Then the thing to look for is how you accessed the NAS before, in other words did you access it by name or IP?

If it was by IP then have you changed that old IP to the new one?
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dnsguy

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Re: mycloud stopped working
« Reply #6 on: September 18, 2012, 05:16:18 PM »
Quote from: ivan on September 16, 2012, 03:36:10 PM
Then the thing to look for is how you accessed the NAS before, in other words did you access it by name or IP?

If it was by IP then have you changed that old IP to the new one?

I can get to it from internally with the IP and port number.  The problem is with the cloud relay. It keeps going inactive.  I can't use my cloud url name.  i.e. membername.mydlinkcloud.com   It won't find it because my nas is not reporting to the cloud server what my external facing IP is. 
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