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[leksy]

I bought the DIR-655 last year and till within warranty. Yesterday, I lost the wireless network on my laptops but internet was working. I contacted the d-link support and during the process of troubleshooting the problem, the internet connection was also lost.  I followed all instructions given to me by d-link teams that spoke with me but the problem was not resolved. I tried to call the d-link support but my calls were ignored . Up till now, the wireless and internet connections through DIR-655 are not working.

I would be glad if this forum could profer solution for these problem.

[FurryNutz]

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

Link>Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

[leksy]

Thank you for your response to my posting. The following are the answers to the questions you asked.

Hardware version: A4
FirmWare version: 1.32NA
I am in Canada
The router is wired
The modem type that I am using is DSL
The router is stand alone
The model make is CAMATEL NETVITO 5300

Based on the answers above, which steps can i take to resolve the problem.

Thanks,

[FurryNutz]

Try some of the Wireless suggestions?
Is the ISP modem a stand alone modem or running in bridge mode?
Is the 655 handling any PPPoE DSL account info or is it set up for DHCP under Setup/Internet/Manual?

Provide any feedback on the Wireless questions presented?

[leksy]

ISP modem is a stand alone modem.

Yes, 655 was set up for DHCP under Setup/Internet/Manual  but during the troubleshooting based on when i called Support @ d-link it was changed to handle PPPoE DSL account.

[FurryNutz]

So were they able to get you up and running then?