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Login with username, password and session length

[duffster21]

When logging in to my dns 320 under any user account, the first attempt always fails and I get an error message stating wrong username or password. I am then returned to the login screen which retains the details already entered on my first attempt and I get logged in! This happens every time...Any ideas?

[JavaLawyer]

When you open the login window for the first time, check if there are any spaces saved in the username field. It's possible the browser saved/cached a space character in the username field as an erroneous credential, and you are then typing the username in front of the blank causing a validation error.

You should also try logging in using another browser on the same PC.

[duffster21]

Thanks for the pointers, I managed to find the problem by using a different browser and it is the fact that my password is 18 characters (or so I had thought) long but the password box only accepts 17 characters. I had a setting for my default browser to remember passwords and so that is why I hadn't spotted this before although it is still strange that the second login attempt always worked.

Anyway, I set up another user ID with a shorter password and it logged in fine first time.

[JavaLawyer]

Thanks for following up. I wasn't aware of the password length constraint.