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[ConallofUlster]

Hey,

I've been having some issues with my DIR-825, it's been intermittently dropping internet connection.  This is across multiple OS (Win 7, Ps3 OS, iOS, etc.  A hard reset doesn't really fix the issue and the firmware says it's the latest version (I believe Jan 12, 2012).
I know this isn't a lot to go by, but any advice would be appreciated.

Thanks,

Conall

[FurryNutz]

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set Time and Time Zone under Tools/Time.

[ConallofUlster]

Hey, thanks for the reply.

My hardware version is: B1 and came with firmware 2.05NA
My current firmware is: 2.07NA
My region is Atlantic Canada/North America depending on how they sort it
My connections are wireless, but there is a laptop that is connected via wire.

I believe my ISP Service is cable
My ISP modem is stand alone
My ISP modem is a Motorola Sb5101

Just out of curiosity, why not use Chrome?
I did most of a number of these steps (I do use online gaming so I left QoS enabled).
I noticed that for setting time, I couldn't select 2013.

[FurryNutz]

Hey, thanks for the reply.

My hardware version is: B1 and came with firmware 2.05NA
My current firmware is: 2.07NA Was a factory reset performed before and after upgrading to v2.07?
My region is Atlantic Canada/North America depending on how they sort it
My connections are wireless, but there is a laptop that is connected via wire.

I believe my ISP Service is cable
My ISP modem is stand alone
My ISP modem is a Motorola Sb5101 Make sure the ISP cable line coming in from the out side is in good working condition. If there are any t.v. line splitters before the ISP modem, these will reduce the signal. Remove them or if one is needed, use a good quality splitter. Any chance your ISP supports Bring Your Own Modem? If so, I recommend getting into a Motorla SB 6120, 6121, or 6141.

Just out of curiosity, why not use Chrome? Chromes is been known to cause issues during interaction with the routers web page. Especially while performing FW upgrades.
I did most of a number of these steps (I do use online gaming so I left QoS enabled).
I would review this:Gaming and QoS for XBL

I noticed that for setting time, I couldn't select 2013. Does using an NTP server bring the router to a correct date and time? We are tracking this issue: http://forums.dlink.com/index.php?topic=51932.0

[ConallofUlster]

Hey, thanks for the reply.

Was a factory reset performed before and after upgrading to v2.07? Yes

My ISP modem is a Motorola Sb5101 Make sure the ISP cable line coming in from the out side is in good working condition. If there are any t.v. line splitters before the ISP modem, these will reduce the signal. Remove them or if one is needed, use a good quality splitter. I believe the cable is fine

 Any chance your ISP supports Bring Your Own Modem? If so, I recommend getting into a Motorla SB 6120, 6121, or 6141. I'll have to consider asking next time. For now this is the modem I have to work with.

I did most of a number of these steps (I do use online gaming so I left QoS enabled).
I would review this:Gaming and QoS for XBL
Are the steps any different for PS3?

I noticed that for setting time, I couldn't select 2013. Does using an NTP server bring the router to a correct date and time? We are tracking this issue: http://forums.dlink.com/index.php?topic=51932.0
I'll try that

[FurryNutz]

I did most of a number of these steps (I do use online gaming so I left QoS enabled).
I would review this:Gaming and QoS for XBL
Are the steps any different for PS3?

Gaming and QoS for PlayStation

[jgo304]

Hey,

I've been having some issues with my DIR-825, it's been intermittently dropping internet connection.  This is across multiple OS (Win 7, Ps3 OS, iOS, etc.  A hard reset doesn't really fix the issue and the firmware says it's the latest version (I believe Jan 12, 2012).
I know this isn't a lot to go by, but any advice would be appreciated.

Thanks,

Conall

Mine didn't just drop the Internet Connection....it dropp ALL wired connections.

I think we got DIR 825s with a putrid batch of Wired controllers.  Did you happen to buy yours from NewEgg in the past month???

[FurryNutz]

His is a Rev B model.

Mine didn't just drop the Internet Connection....it dropp ALL wired connections.

I think we got DIR 825s with a putrid batch of Wired controllers.  Did you happen to buy yours from NewEgg in the past month???

[FurryNutz]

Any status on this?

Hey, thanks for the reply.

Was a factory reset performed before and after upgrading to v2.07? Yes

My ISP modem is a Motorola Sb5101 Make sure the ISP cable line coming in from the out side is in good working condition. If there are any t.v. line splitters before the ISP modem, these will reduce the signal. Remove them or if one is needed, use a good quality splitter. I believe the cable is fine

 Any chance your ISP supports Bring Your Own Modem? If so, I recommend getting into a Motorla SB 6120, 6121, or 6141. I'll have to consider asking next time. For now this is the modem I have to work with.

I did most of a number of these steps (I do use online gaming so I left QoS enabled).
I would review this:Gaming and QoS for XBL
Are the steps any different for PS3?

I noticed that for setting time, I couldn't select 2013. Does using an NTP server bring the router to a correct date and time? We are tracking this issue: http://forums.dlink.com/index.php?topic=51932.0
I'll try that

[ConallofUlster]

Any status on this?

As of right now, things seem to be working out.  My microwave still causes a major drop in connection, but I don't imagine there's anything I can do about that with an unshielded microwave. 
The QoS hasn't really be worked out much since I've not had a lot of time to game recently.

Thanks for checking in though

[FurryNutz]

Glad it's working better for you. Enjoy.

[ConallofUlster]

Thanks for your help, I appreciate it. 
If it starts acting up again, I'll let you know.

Thanks

[FurryNutz]

Enjoy.

[Vovanking]

Greetings, have the similar issues with my router.

DIR-825, B1   
Firmware Version: 2.09WW

My Region: Ukraine
Connection type: Russia PPoE Dual Access via wire to my Windows PC.

Overall connection is fine, however sometimes, often, it is loosing 3 or 5 packets in a row, witch in my case caused the Battle.net lose it's connection and as consequences I'm loosing my ongoing games and rating.
My ISP have assured me that their hardware works fine.

QoS and all it's options is OFF.
SPI is OFF
Plug and Play is OFF
Firewall set in Endpoint Independent for both options.
IPv4 Multicast Streams is ON

Suggestions would be highly appreciated. Thanks.

[FurryNutz]

Did you perform a factory reset before and after sending the FW update using IE? And did you configure the router from scratch afterwards?

What site did you get v2.09WW from?

 

Greetings, have the similar issues with my router.

DIR-825, B1   
Firmware Version: 2.09WW

My Region: Ukraine
Connection type: Russia PPoE Dual Access via wire to my Windows PC.

Overall connection is fine, however sometimes, often, it is loosing 3 or 5 packets in a row, witch in my case caused the Battle.net lose it's connection and as consequences I'm loosing my ongoing games and rating.
My ISP have assured me that their hardware works fine.

QoS and all it's options is OFF.
SPI is OFF
Plug and Play is OFF
Firewall set in Endpoint Independent for both options.
IPv4 Multicast Streams is ON

Suggestions would be highly appreciated. Thanks.