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Author Topic: Router reboots when downloading big files... "received signal 15, good-bye"  (Read 10387 times)

andrew8713

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  • Posts: 5

The router reboots after downloading big files, the modem stays connected to the internet. I bought the router about 3 weeks ago (from canada computers, has a 14 day return policy)

The router will reset itself after 45-115 seconds and says this before it reboots "received signal 15, good-bye"

Below are the logs (oldest at the bottom):
Apr  2 22:37:35     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:37:03     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:36:35     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:36:04     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:35:35     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:35:04     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:34:33     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:34:26     info     [  440.130000] m_table count= 8 Del 3333ff84 1949000b port=0 0
Apr  2 22:34:05     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:33:34     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:33:31     info     [  385.130000] m_table count= 9 Del 33330000 0016000b port=0 0
Apr  2 22:33:30     info     [  384.130000] m_table count=10 Del 01005e00 0016000b port=0 0
Apr  2 22:33:29     info     [  383.130000] m_table count=11 Del 01005e00 00fc000b port=0 0
Apr  2 22:33:28     info     [  382.130000] m_table count=12 Del 33330001 0002000b port=0 0
Apr  2 22:33:17     info     [  371.130000] m_table count=13 Del 3333ffc5 c52f000b port=0 0
Apr  2 22:33:02     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:32:34     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:32:02     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:31:34     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:31:04     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:30:32     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:30:05     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:29:35     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:29:32     info     UDHCPD sending OFFER of 192.168.0.105
Apr  2 22:29:25     info     [  138.870000] m_table count=13 Add 3333ff84 1949000a port=-1 0
Apr  2 22:29:05     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:28:33     notice     /rootDesc.xml not found, responding ERROR 404
Apr  2 22:28:29     info     [   82.930000] m_table count=12 Add 01005e00 00fc000a port=-1 0
Apr  2 22:28:29     info     [   82.920000] m_table count=11 Add 33330001 0003000a port=-1 1
Apr  2 22:28:29     info     [   82.920000] m_table count=11 Add 01005e00 0016000a port=-1 0
Apr  2 22:28:29     info     [   82.920000] m_table count=10 Add 33330000 0016000a port=-1 0
Apr  2 22:28:29     info     [   82.920000] m_table count= 9 Add 33330001 0003000a port=-1 1
Apr  2 22:28:29     info     [   82.920000] m_table count= 9 Add 33330000 0002000a port=-1 0
Apr  2 22:28:29     info     version 1.8.3 started
Apr  2 22:28:21     info     UDHCPD sending OFFER of 192.168.0.104
Apr  2 22:28:21     info     UDHCPD sendOffer : device_lan_ip=192.168.0.1 , device_lan_subnet_mask=255.255.255.0
Apr  2 22:28:21     info     UDHCPD sending OFFER of 192.168.0.104
Apr  2 22:28:15     info     UDHCPD sending OFFER of 192.168.0.103
Apr  2 22:28:13     info     UDHCPD sending OFFER of 192.168.0.102
Apr  2 22:28:13     info     UDHCPD sendOffer : device_lan_ip=192.168.0.1 , device_lan_subnet_mask=255.255.255.0
Apr  2 22:28:12     info     [   66.250000] m_table count= 8 Add 3333ffc5 c52f000a port=-1 0
Apr  2 22:28:12     info     UDHCPD sending OFFER of 192.168.0.102
Apr  2 22:28:12     notice     client6_init: skip opening control port
Apr  2 22:28:04     info     [   57.810000] m_table count= 7 Add 01005e00 00fb000a port=-1 0
Apr  2 22:28:02     info     [   55.760000] m_table count= 6 Add 33330000 000c000a port=-1 0
Apr  2 22:28:02     notice     HTTP listening on port 34433
Apr  2 22:28:00     notice     HTTP listening on port 65530
Apr  2 22:27:58     info     [   51.700000] m_table count= 5 Add 33330000 00fb000a port=-1 0
Apr  2 22:27:57     info     [   50.600000] m_table count= 4 Add 3333ff75 3f9c000a port=-1 0
Apr  2 22:27:57     info     [   50.600000] m_table count= 3 Add 3333ff00 0000000a port=-1 0
Apr  2 22:27:57     info     [   50.600000] m_table count= 2 Add 33330001 0003000a port=-1 0
Apr  2 22:27:56     info     [   49.900000] usbcore: registered new interface driver sxuptp_driver
Apr  2 22:27:56     info     [   49.310000] m_table count= 1 Add 33330001 0002000a port=-1 0
Apr  2 22:27:55     info     [   49.130000] flags=1
Apr  2 22:27:55     info     [   49.130000] ioctl eth0, 35312
Apr  2 22:27:54     info     read /var/tmp/hosts - 1 addresses
Apr  2 22:27:54     info     read /etc/hosts - 2 addresses
Apr  2 22:27:54     info     compile time options: IPv6 GNU-getopt no-MMU ISC-leasefile no-DOCTOR no-NOWILD no-DBus no-I18N TFTP
Apr  2 22:27:54     info     started, version 2.45 cachesize 150
Apr  2 22:27:51     info     [   44.720000] usbcore: deregistering interface driver sxuptp_driver
Apr  2 22:27:51     info     [   44.330000] m_table count= 1 Del 01005e00 00fc000b port=0 0
Apr  2 22:27:51     info     [   44.330000] m_table count= 2 Del 01005e00 00fb000b port=0 0
Apr  2 22:27:51     info     [   44.330000] m_table count= 3 Del 33330001 0002000b port=0 0
Apr  2 22:27:51     info     [   44.330000] m_table count= 4 Del 3333ff75 3f9c000b port=0 0
Apr  2 22:27:51     info     [   44.320000] m_table count= 5 Del 33330000 00fb000b port=0 0
Apr  2 22:27:51     info     [   44.320000] m_table count= 6 Del 3333ff00 0000000b port=0 0
Apr  2 22:27:51     info     [   44.320000] flags=0
Apr  2 22:27:51     info     [   44.320000] ioctl eth0, 35312
Apr  2 22:27:50     info     exiting on receipt of SIGTERM
Apr  2 22:27:50     info     [   43.930000] m_table count= 6 Del 33330000 000c000b port=0 0
Apr  2 22:27:50     notice     received signal 15, good-bye
Apr  2 22:27:50     notice     received signal 15, good-bye
Apr  2 22:27:50     info     [   43.600000] m_table count= 7 Del 33330001 0003000b port=0 0
Apr  2 21:27:49     notice     HTTP listening on port 26052
Apr  2 21:27:47     notice     HTTP listening on port 65530
Apr  2 21:27:46     info     [   40.170000] br0: port 2(ath0) entering forwarding state
Apr  2 21:27:46     info     [   40.170000] br0: topology change detected, propagating
Apr  2 21:27:46     notice     received signal 15, good-bye
Apr  2 21:27:45     info     [   39.170000] br0: port 2(ath0) entering learning state
Apr  2 21:27:45     notice     HTTP listening on port 65535

Any help would be appreciated.

Thanks.
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FurryNutz

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    • Router Troubleshooting

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?
By what means are you downloading files? Browser or program app?
Is it only large files that cause this condition?

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
Double NAT
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Disable IPv6 Multi-cast Streaming if IPv6 is not being used.
Turn off WISH, and WPS under Advanced.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

andrew8713

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Hardware Version: B1
Firmware: 2.10NA
Region: Canada
Wired and Wireless connections
Factory Reset: No have not done, did a master reboot but left firmware the same
Programs: Torrents
Seems to be larger torrents greater than a gb if speeds exceed 1mb/s (when i notice it)

Provider: Teksavvy - Cable
Modem: DCM476
Modem - in bridged modem, router has outside ip address
MTU: set to 1500

I've fooled around with the majority of the settings and it still acts up.

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FurryNutz

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Was a factory reset performed both before and after updating FW?
What version of FW was previously loaded?
Was it doing this with previous FW?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

andrew8713

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The router came with the current firmware of 2.10NA - i was locked out of the router a few days ago and held the reset for 30 seconds and unplugged and then plugged back in... unplugged and plugged in again. The router reset.

It was restarting before and after the lock out. The logs were taken from after the lockout.
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FurryNutz

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Are you downloading multiple files or one single file?
Are you seeing multiple upload files as well?
You maybe hammering the connections if your seed connections are high. Try lowering to a single file and test. Graduate adding more seeds and test.

Any chance you can test this out on a different ISP modem? Would be good to know if this problem follows or not.

One thing to check as well, make sure the cable line going into the ISP modem is in good working condition and if there are any TV line splitters on this line, they should be removed as they can lower signal or introduce noise on the line. If one is needed, used 1 good quality splitter. Dedicated Cable line is preferred though. Have your ISP check the signal at the modem on there side.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

andrew8713

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Downloading 1 file at a time when it was rebooting.

Dont think it is rebooting anymore however, I just downloaded/streamed while watching the hockey game...

The cable modem is directly connected to the input from outside (we have an antenna on a different line)

Will keep you posted.
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andrew8713

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It appears that tweaking all the settings has fixed the issue. I am noticing that my download speeds aren't exceeding the 1.5mb/s which i believe was triggering the restart.

I will gradually increase the speeds of the torrent downloads and see if that causes any issue.
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FurryNutz

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The settings you are tweaking are in the torrent program?

Please post your settings if you find a happy medium that works for you.

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.