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[-FreexGames-]

My DIR 651 randomly drops connection, is not set for IP fragments (error on PS3 even though I set MTU), and has a flashing green globe compared to my other DLink router which has a solid green globe (replaced with DIR 651). I have BHN Road Runner Turbo (Speeds of 30mb/2mb) and my modem (supplied by ISP) is a Motorola SB5100. Any help is welcome; Thanks.

[FurryNutz]

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Disable IPv6 Multi-cast Streaming if IPv6 is not being used.
Turn off WISH, and WPS under Advanced.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
For Wireless Connections:
Link>Wireless Installation Considerations
Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
What wireless modes are you using?
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

[-FreexGames-]

Hardware Version: A2     Firmware Version: 1.11NA
All was done from before.

[FurryNutz]

One thing to check as well, make sure the cable line going into the ISP modem is in good working condition and if there are any TV line splitters on this line, they should be removed as they can lower signal or introduce noise on the line. If one is needed, used 1 good quality splitter. Dedicated Cable line is preferred though. Have your ISP check the signal at the modem on there side.


Let us know if you can do some of the suggestions as well.

v1.11NA? Please verify this version as the more resent if v1.11NA...

[-FreexGames-]

They said signal is Excellent and is 10.02 ms. I manually updated the firmware It was 1.10NA but I updated it to 1.11NA.

[FurryNutz]

Was a factory reset performed before and after sending the FW file then set up from scratch?
Where did you get v1.11NA from?

[-FreexGames-]

A factory reset was performed 3 times and 1.11 was from the DLink site under downloads for the device.

[FurryNutz]

Was the factory reset done before then one after the FW was sent?

If not, please follow this and re-download v1.11NA and set up from scratch please:
FW Update Process

Which DLink site do you refer too?

[-FreexGames-]

Yes they were. The site: http://www.dlink.com/ca/en/home-solutions/connect/routers/dir-651-wireless-n-300-gigabit-router
check under downloads/firmware

[FurryNutz]

Then please run through my suggestions and see if this helps any.

Please provide feedback to the questions presented so we can get a better idea of what is happening and give better feedback to you.

[-FreexGames-]

I'm guessing it's time to use TeamViewer if you are willing to use it.

[-FreexGames-]

Sorry for the lateness been busy. The suggestions didn't help at all.

[FurryNutz]

Can try teamviewer if your interested.