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Author Topic: having problems with my 615  (Read 4894 times)

p villain

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having problems with my 615
« on: April 14, 2013, 03:43:47 PM »

i've lost the ability to view live streaming video (adobe flash, i think) on several websites.  it happened gradually over several weeks and now videos will not load.  the dir-615 has functioned flawlessly over several years but it might be showing its age now.  connecting directly to my comcast broadband modem fixes the problem.  can i tweak the router settings or do i need to replace it?

my setup:  dir-615,  H/W Ver. E1,  F/W Ver. 5.00NA,  two wired connections to XBOX's and one to Win 7 PC.  wireless connections to several Win 7 laptops and other tablets/phones.   comcast high speed broadband with their norton security suite.

if replace.....i need a recommendation.  the best bang for a buck while staying within a tight budget.
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FurryNutz

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Re: having problems with my 615
« Reply #1 on: April 15, 2013, 07:03:41 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Modem Mfr. and model # do you have?
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
For DSL/PPPoE connectionds on the router, ensure that "Always ON" option is enabled.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Disable IPv6 Multi-cast Streaming if IPv6 is not being used.
Turn off WISH, and WPS under Advanced.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
Link>Wireless Installation Considerations
Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
What wireless modes are you using?
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

If after some troubleshooting here, we can't get your 615 going then we can recommend a good router for you.

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

p villain

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Re: having problems with my 615
« Reply #2 on: April 15, 2013, 09:27:30 AM »

please go ahead a recommend a replacement while i'm reviewing these changes.  the speed and capabilities of the dir-615 have served me well, but i feel that i should install a more recent product to stay ahead of all the new programs, issues that i'll see in the future.

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FurryNutz

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Re: having problems with my 615
« Reply #3 on: April 15, 2013, 09:41:32 AM »

Similar 2.4Ghz routers are DIR 6 series, i.e. 636, 655, 657 and 645. I have 3 of the four mentioned. If your looking at something with 5Ghz, then DIR 8 series, i.e. 825, 836L, 826L, 827, 857, 865L as a start.

The 8 Series are a bit more in cost. The 6 Series is usually $50-$80 respectively.

Keep us posted on how it goes.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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  • Posts: 49923
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    • Router Troubleshooting
Re: having problems with my 615
« Reply #4 on: July 09, 2013, 11:33:41 AM »

Any status on this?  ???
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.