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Author Topic: DIR-655 periodically hangs and loses Internet service.  (Read 25096 times)

FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #15 on: May 05, 2013, 11:04:01 AM »

Try single mode G or N or mixed G and N Under Setup/Wireless/Manual.
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

You can change DNS server IP addresses under Setup/Internet/Manual.
You can also do this as well: Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench

I would suggest that you try a new ISP Modem with this router as well. Most of the problems seen with any router is mainly ISP services or mis-configuration or LAN cable related. These routers are rock solid and work well when the previous conditions have been correctly addressed.

You might take your router to a friends, family or neighbors place to test to see if the problem follows. If your not wanting to RMA or wait while the router is at RMA, why not go to a place like best buy, frys or some place that has a 30 day return refund policy and get you either a same model router or something different and test out for 30 days. This would give you time to return the 655 to RMA if you can deem it to be the problem. Other 6 series routers to test would be DIR-636L, 645 or 657. The DIR-826L is a nice handy little router as well. I have tested all these models and others and do work well.

Maybe someone from the forums can review your router settings with you using Link> teamviewer if your interested. Its safe and secure. However seems that D-Link aready has so I'm not sure what else we could do. I feel this could probably be an issue between the ISP modem and router.

@JiN
The M-Router log entires have been seen on my 655 as well. Started with v2.07 and remains in v2.10. Not sure why however I've timed the event to 10-15 minutes then those log entries stop until the next reboot. Doesn't seem to effect anything that I can tell and once the time has passed, all network LED activity returns to normal and router work fine.
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figureguy

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #16 on: May 05, 2013, 02:32:07 PM »

I do have cordless phones, but the issue is how everything has stayed the same but this problem suddenly arose.  I have changed nothing with the router, the modem, the computer, etc.  I have had the same router and modem for over 6 months now. 

The one thing I am sure of, when I last spoke with the D-Link rep last night, he emphasized that he had gone through the list he had of fixes, and that if the latest didn't work that the router was at fault.  Sure enough it didn't work.  I called this morning, and had someone have me change a couple of settings.  She said to call if I was still having trouble, and then to reference my case number and ask for a Level 2 technician.

If that happens, I will have been on the phone with D-Link 4 times with no fix.  This is my 3rd D-Link, as over the years I have been a repeat customer and always upgraded with their products.  If by the 4th call this is not resolved and no one is willing to get me an RMA and wants me to call again, well, I shall happily go with another company's product. 
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FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #17 on: May 05, 2013, 02:45:06 PM »

Well you have the information and suggestions. Good luck.
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stromm

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #18 on: May 08, 2013, 07:34:14 PM »

Well, I have been running without issue for a few days now.  On my old Linksys WRT54G router.  My daught said that all of her WoW problems are gone too (first I knew she was having problems with WoW).

So I plugged the 655 back in and within five minutes if crapped out.  Voltage and Amps are fine.  It's definitely the router. 

And to Furrynutz, of course ANY electronic device can all of a sudden start having problems.  I'm a bit shocked that you wrote otherwise.

Figureguy, try browsing to 192.168.100.1. That's the internal diag page address for my modem.

I guess it's time to buy another router for me.
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JiN1337

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #19 on: May 09, 2013, 05:39:03 AM »

Sure, no problem here you go.

1. Login to router (192.168.0.1 is default)

2. Go to the Setup tab.

3. Look at the bottom, should say Dynamic IP (DHCP)

4. Change Primary DNS Address / Secondary DNS Address to different ones. You can change it to 8.8.8.8/8.8.4.4 for Google DNS, or just use Google's open source tool NameBench to find the best DNS servers for you.

5. Save Settings, don't reboot yet.

6. On the left, look for Wireless Settings.

7. Under 802.11 Mode : change it to Mixed 802.11n and 802.11g

8. Channel Width is auto 20/40 mhz.

9. Wireless channel should be changed to a different channel by disabling Enable Auto Channel Scan. Use InSSIDer to find what channels the other networks around you are on.

10. Save settings, reboot.

(I wrote this before seeing Furry's reply, sorry!)

Anywho, these are essentially my settings. Try them both and see which works best for you.
« Last Edit: May 09, 2013, 05:40:58 AM by JiN1337 »
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FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #20 on: May 09, 2013, 06:37:47 AM »

Links>Wireless Installation Considerations and Managing Signal Congestion
Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
What wireless modes are you using?
2.4Ghz Routers only: Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
Any cordless house phones?
Any other WiFi routers in the area? Link> Use a WiFi Scanner to find out. How many?

Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.

Try turning OFF the wireless radio and test. Does it still hang with the WiFi OFF?

Try downgrading to v2.03NA.
Do a factory reset, upload the FW file, factory reset once more, then set up from scratch.


Well, I have been running without issue for a few days now.  On my old Linksys WRT54G router.  My daught said that all of her WoW problems are gone too (first I knew she was having problems with WoW).

So I plugged the 655 back in and within five minutes if ****ped out.  Voltage and Amps are fine.  It's definitely the router. 

And to Furrynutz, of course ANY electronic device can all of a sudden start having problems.  I'm a bit shocked that you wrote otherwise.

Figureguy, try browsing to 192.168.100.1. That's the internal diag page address for my modem.

I guess it's time to buy another router for me.
« Last Edit: November 09, 2015, 10:58:13 AM by FurryNutz »
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dosborne

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #21 on: May 12, 2013, 01:29:13 PM »

I had very similar issues with my 655 and it basically sits in the box it came in. I had hoped to upgrade one of a couple older models in my infrastructure but it just isn't reliable for any length of time. I'm somewhere between a heavy and expert user so I do know what I am doing. I know to reset units, configure from scratch, and I do know what the options mean/do. The inbound ISP service should have absolutely nothing to do with the router working over time. The modem should take care of any line issues. Having said that, I've tried 4 different modems, 3 different ISPs, Cable and DSL services. I have 4 existing routers that run 24/7/365 that I haven't rebooted since I moved 2+ years ago.
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FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #22 on: May 12, 2013, 01:46:05 PM »

ISP modems, Service and lines can and do have some operation and performance impact on routers. All the various ISPs out there and there HW and how they maintain them is a factor in how routers and all down stream oeprations. GIGO ::)

We are here to help troubleshoot some of these areas to help ensure that D-Link users are getting the most out of there routers. I also have this router and it works well when I have it online.
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FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #23 on: July 09, 2013, 12:46:40 PM »

Any status on this from the OP?  ???
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stromm

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #24 on: August 28, 2013, 07:52:06 PM »

Any status on this from the OP?  ???

Wow, I figured on may 8, my post about how my old WRT54G works perfectly says it all.

I never bothered with the 655 again.  It's sitting on a shelf in my basement.
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FurryNutz

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Re: DIR-655 periodically hangs and loses Internet service.
« Reply #25 on: August 29, 2013, 07:50:45 AM »

Try upgrading to v2.11NA, works well if you choose to.

Good Luck.
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