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Welcome!What Hardware version is your router? Look at sticker under router.
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Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?
Some things to try: - Log into the routers web page at 192.168.0.1.
Use IE, Opera or FF to manage the router.Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.