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[Allakhazam]

Hello,

I am having a similar problem with my dir-835 router. I can create my own thread if you want but for the sake of comparing both problem I thought I could post in this one.

Here's my problem :

My wi-fi connection works flawlessly(15mbits d/l 10mbits u/l) but my LAN port are only giving me limited internet; I can access my router page, most internet page, I can stream videos (although sometime it doesnt work at all or I stream really slow). I cannot however, keep an open connection to anything. If I try to download something, it download for 1 second, then my d/l speed drops to 0, if i pause the download and restart it, it downloads for 1 sec and drops to 0 again. I cannot establish a connection to any online game either. I've had one of my network tech friend try to help me through teamviewer but the connection only last a few second and drops.

What i've tryed :
- Factory reset
- 30/30/30 reset (This doesnt seem to reset to factory state with the dir-835, instead it ask you for a firmware image, which i downloaded and installed the most recent version i could find: 1.04v).
- As stated above, firmware update
- Different cables
- Different computer (with different OS, vista 64 and win7 64)

What works :

Wi-fi on my cells and both my laptop.
Modem plugged directly to computer.

I'll try all thats been proposed in this thread that I havn't already tried when I get home as well as provide you with the basic requested info.
 

[FurryNutz]

Link>Welcome!

• What region are you located?
• Was a Factory Reset performed before and after any firmware updates?
• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

[Allakhazam]

Link>Welcome!

• What region are you located?

Montreal, Canada

• Was a Factory Reset performed before and after any firmware updates?

Yes

• Was the router working before any firmware updates?

The wi-fi always worked, plugged never worked (bought this router 2 days ago.)

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?

Cable

• What ISP Modem Mfr. and model # do you have?

Thompson DCM475

• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

N/A

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

Thanks for the reply, I've tryed all of the above with no success.

[FurryNutz]

I presume the old router worked?
I would take back the 835 and get another, if the 2nd one fails, I think there is a problem with cabling or configuration of the devices...

[Allakhazam]

Yea my old router worked just fine, Ill go get a new 835 along with some new cable and give you an update.

Thanks!

[FurryNutz]

Keep us posted.

[Allakhazam]

Okay so I got a new dir-835 router as well as a new cat6 cable and i'm still getting the same problem

I redid all of your router and wired connection configuration with no success there either.

Im open to any suggestion!



Here my ipconfig /all

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\squashedbug>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : squashedbug-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-1C-C0-2E-89-6D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2607:fa48:6e11:c70:8ca1:c749:87f1:594c(Pr
eferred)
   Temporary IPv6 Address. . . . . . : 2607:fa48:6e11:c70:65eb:73d0:a046:c0bf(Pr
eferred)
   Link-local IPv6 Address . . . . . : fe80::8ca1:c749:87f1:594c%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, June 04, 2013 9:49:40 PM
   Lease Expires . . . . . . . . . . : Wednesday, June 05, 2013 9:55:01 PM
   Default Gateway . . . . . . . . . : fe80::cad3:a3ff:fe5d:902e%14
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234888384
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0B-49-09-89-00-1C-C0-2E-89-6D

   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{5D12FCDB-F993-4A41-B7A9-B13DC667D
A9C}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

[FurryNutz]

• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.

[Allakhazam]

No-go

Here my new ipconfig

Windows IP Configuration

   Host Name . . . . . . . . . . . . : squashedbug-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-1C-C0-2E-89-6D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8ca1:c749:87f1:594c%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, June 05, 2013 7:42:50 AM
   Lease Expires . . . . . . . . . . : Thursday, June 06, 2013 7:42:50 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234888384
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0B-49-09-89-00-1C-C0-2E-89-6D

   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{7579B2A7-174A-4932-8E21-69E01E3AD
490}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{5D12FCDB-F993-4A41-B7A9-B13DC667D
A9C}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes



Interestingly enough, if i power off my router and turn it back on using on/off button on the back of the router, my plugged connection works for about 30second to 1minute.

[FurryNutz]

Ok, this has got to be a ISP modem or configuration issue. This is silly. 

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure. Let me know.

[Allakhazam]

Agreed, this is ridiculious   

I am at work atm but my computer is on at home and teamviewer is already installed/setup. Note that you cant teamviewer to the computer thats plugged to the router, but you can log unto my laptop thats on wi-fi so you can review router settings.

Do you need Admin login to router or will User suffice?

[FurryNutz]

Can PM me the ID and PW and User acct info will suffice as I only need to open a browser and log into the routers web page if thats ok with you...

Agreed, this is ridiculious   

I am at work atm but my computer is on at home and teamviewer is already installed/setup. Note that you cant teamviewer to the computer thats plugged to the router, but you can log unto my laptop thats on wi-fi so you can review router settings.

Do you need Admin login to router or will User suffice?

[FurryNutz]

What found I think, couple of possibilities:
1. Disable True Gigabit routering under Setup/Internet/Manual
2. Change the SSID names for each radio, don't use the default names. Names can be anything.
3. Disable the Enable Graphical Authentication  under Tools/Admin.
4. Set a NTP server under Tools/Time.
5. I see you have several networking adapters on your Windows Laptop. Is this the same for the other PCs? You need to ensure that if these other adapters are enabled when you connect the wired LAN cable, that the only adapter that needs to be configured and enabled should be the on board NIC adapter, for the laptop, I think its' the RealTek PCIe GBE Family Controller that needs to be used. The others I'm not sure if they could be causing interferences on the wired LAN side of the PCs. Looking further into this adapters properties, I see that you have some additional settings configured for a Virtual Box Bridge as well. Looking at the Virtual Box Bridge adapter I see that IPv4 protocol is disabled and a static IP address was listed thats not in the 835's pool range. I attempted to enable it and removed the static IP address however I presume that the LAN cable on the LT is not connected.

I would use default settings for the Realtek adapter to see if this will help you get the wired LAN connect going. Once you get the LAN going, then attempt to configure custom options if you need to. I would disable IPv6 as well on the NIC adapter if your not using it.

I'm thinking this is a isolated configuration problem with the wired NIC adapter on the PCs and LT. If you can get the default settings in to place, I think this will help get the wired LAN connection established with the 835. I think the 835 is working fully as we are getting internet via wireless.

[Allakhazam]

Thanks for taking the time to do this Furry. I'll try these suggestion asap.

Can these other adapters be interfering with my NIC even if they are all disabled?

[FurryNutz]

No they shouldn't if you disable them Make sure that the Virtual Box adapter donesn't interfere either. I see it's added to the main Realtek adapter so this could be effecting it. It seems that the main NIC adapter is connecting, however something in the configuration is causing the "Limited Connectivity" which tells me there is a problem on the PCs.

Keep us posted.