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[robert_rcr]

Hi, I have an DIR-835A1 on firmware 1.04 and it was working almost without a problem for around 6 months. Today while I was streaming music from iheart radio it totally halted. So I just rebooted the router and when that didn't work I did a factory reset. After it booted I notice the WAN LED was off so I check the wires and all wires are good. So I just turn it off unplug it for about a couple of hours till I got back home. When I got back home I check all LAN ports and they are all dead, nothing happens when I plug it to any device. WIFI still works it went back to default I'm able to connect and login to the router and WAN shows it's disconnected when I have everything connected properly. I'm thinking a fuse to the wire ports or something like a capacitor fried. Any suggestions before I get rid of it. I believe it's out of warranty so if anyone knows of an easy fix like soldering a new fuse or the like please let me know. Thanks ahead.

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Was a Factory Reset performed before and after any firmware updates?
• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

Did you power off the ISP modem as well for 30 seconds then turn on, then turn ON the 835 router?
Turn OFF ALL devices or disconnect all devices accept for 1 wired LAN PC or wireless depending on which one works.

If you can get to the routers web page, you might do a factory reset of the router with out being connected to the ISP modem, resend the FW update file for v1.04 once more, then factory reset then try the WAN and ports to see if you regain functionality.

• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection


If any of this fails, Please phone contact D-Link support and just ask for an RMA. I'm sure they will get it fixed for you.

[robert_rcr]

At the moment I'm in Guatemala (I travel often) the router only lets me connect wirelessly. I did a factory reset before and after loading firmware 1.04. The router was working fine with firmware 1.04 for about a couple of months. The ISP where I'm staying is Claro(DSL) and the router was connected to an old Thomson ST585V6 on one of it's LAN ports. I've gone through all settings in the router and no matter what I do I can't make the WAN or LAN ports work.

[FurryNutz]

If this is your current modem:Thomson ST585V6

I believe this is a gateway modem thus having a built in router. Possible that maybe connecting to this modem or a different one could be introducing problems.

• If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

However if nothing on wired LAN cable can be connected correctly and can not establish a connection with the router, and after swapping out cabling, then this unit probably needs to be RMAd soon.

[robert_rcr]

Thank you for helping. I will contact D-Link to RMA it.

[FurryNutz]

Let us know how it turns out.
Good Luck.

[steveb144]

Hi, I have an DIR-835A1 on firmware 1.04 and it was working almost without a problem for around 6 months. Today while I was streaming music from iheart radio it totally halted. So I just rebooted the router and when that didn't work I did a factory reset. After it booted I notice the WAN LED was off so I check the wires and all wires are good. So I just turn it off unplug it for about a couple of hours till I got back home. When I got back home I check all LAN ports and they are all dead, nothing happens when I plug it to any device. WIFI still works it went back to default I'm able to connect and login to the router and WAN shows it's disconnected when I have everything connected properly. I'm thinking a fuse to the wire ports or something like a capacitor fried. Any suggestions before I get rid of it. I believe it's out of warranty so if anyone knows of an easy fix like soldering a new fuse or the like please let me know. Thanks ahead.

Ditto - I have 2 units both with dead RJ45 ports, can connect wireless, have defaulted both no change.
Product Page: DIR-835   Hardware Version: A1     Firmware Version: 1.04   

How to RMA and if so, any cost involved?

[FurryNutz]

Have you tested with different cables and PCs to ensure the problem persists?

I recommend phone contacting D-Link support for RMA support. RMA means they should replace for free less any shipping charges to get the units to them.

Worth a phone call.

Ditto - I have 2 units both with dead RJ45 ports, can connect wireless, have defaulted both no change.
Product Page: DIR-835   Hardware Version: A1     Firmware Version: 1.04   

How to RMA and if so, any cost involved?

[InDcent]

I bought a DIR-835 less than a week ago. It arrived maybe 4 days ago. I set it up updated FW to 1.04. All was well and then yesterday I wake up to a dead router. Same issue. LAN and WAN ports are completely unresponsive. Trying to avoid waiting on the phone for an hour (I have owned several other D-Link products and this is the norm. I should have known better than to even buy another) I decided to try getting some support on the web. Well... that's damn near impossible since your website does nothing but send you in circles for an hour while never giving anyone a chance to chat or email support. The chat with support button is great if you want to get meaningless answers from a computer. Annoyed to say the least. Any options whatsoever other than waiting on hold for an hour to hear someone ask me a million questions and have me try the same things I already have??

[FurryNutz]

Link>Welcome!

• What region are you located?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

FW Update Process

• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?

I bought a DIR-835 less than a week ago. It arrived maybe 4 days ago. I set it up updated FW to 1.04. All was well and then yesterday I wake up to a dead router. Same issue. LAN and WAN ports are completely unresponsive. Trying to avoid waiting on the phone for an hour (I have owned several other D-Link products and this is the norm. I should have known better than to even buy another) I decided to try getting some support on the web. Well... that's damn near impossible since your website does nothing but send you in circles for an hour while never giving anyone a chance to chat or email support. The chat with support button is great if you want to get meaningless answers from a computer. Annoyed to say the least. Any options whatsoever other than waiting on hold for an hour to hear someone ask me a million questions and have me try the same things I already have??

[InDcent]

    What region are you located? Northeast US
    Was a Factory Reset performed before and after any firmware updates then set up from scratch? Yes. Attempted several times since the issue occurred also. Except I had to do it through WiFi since the physical ports stopped working

FW Update Process

    Was the router working before any firmware updates? Yes. It was also working after the update for a couple days before it crapped out.


Internet Service Provider and Modem Configurations

    What ISP Service do you have? Cable or DSL? Optimum Online Cable
    What ISP Modem Mfr. and model # do you have? ARRIS TM804G I believe
    Is ISP Modem/Service using Dynamic or Static WAN IP addressing? Dynamic but it doesn't change often. Have had the same IP for well over 3 months
    What ISP Modem service link speeds UP and Down do you have? 50D/25U

[FurryNutz]

Is or was Tru Gigabit Routing enabled or disabled?

What devices were connected to the LAN ports?
What kind of LAN cables were being used?
•  Link> Cat6 is recommended.

We've see issues with Arris modems before. I personally don't recommend them:

Arris Cable Modems and External Routers

Sounds like this needs to be RMAd. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for level 2 or higher support and for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

    What region are you located? Northeast US
    Was a Factory Reset performed before and after any firmware updates then set up from scratch? Yes. Attempted several times since the issue occurred also. Except I had to do it through WiFi since the physical ports stopped working

FW Update Process

    Was the router working before any firmware updates? Yes. It was also working after the update for a couple days before it ****ped out.


Internet Service Provider and Modem Configurations

    What ISP Service do you have? Cable or DSL? Optimum Online Cable
    What ISP Modem Mfr. and model # do you have? ARRIS TM804G I believe
    Is ISP Modem/Service using Dynamic or Static WAN IP addressing? Dynamic but it doesn't change often. Have had the same IP for well over 3 months
    What ISP Modem service link speeds UP and Down do you have? 50D/25U

[/list]

[InDcent]

I believe Tru Gigabit was enabled. It is such an utter pain in the ass to even connect to the modem via a WiFi connection (LAN and WAN ports still completely dead) that I am not sure to be honest. But I do believe I had it enabled. If there is an option for Tru Gigabit for auto then that's most likely what I had set it up for.

The only device connected through a LAN port other than the PC I used solely to setup the router was an Xbox. The Xbox was connected with a Cat 6 wire and the computer was connected with the ethernet cable supplied by D-Link. Which I would assume is Cat 6 if that's what is recommended. I had a second ethernet cable, again supplied by D-Link with my old DIR-601, that I used to connect the modem to the router as per installation instructions. Again. I don't know if that is a Cat6 or Cat5 but I would hope it's Cat6 if that is what D-Link recommends.

The Arris modem I have is solely a modem, not a router, and I have not had any issues whatsoever using that modem with the DIR-601, DIR-835 (for the whole 2 days or so that it worked before becoming completely unresponsive), or a LinkSys WRT54G. I have no reason to put any blame on the modem. I do not connect through PPoE or anything of the sort, nor do I have issues where I would need to copy a PCs MAC to get any router to work with my modem.

I will try calling support tomorrow, I suppose. The level of support both here and on the D-Link website is rather aggravating though. Don't get me wrong I do appreciate the help Furry, but having to explain this issue for now a third time and most likely waiting on the phone for an hour before I even get the chance to do so is not something any customer is going to look forward to or appreciate. Nor is it very efficient for D-Link. Quite the turnoff to D-Link, honestly.

Is or was Tru Gigabit Routing enabled or disabled?

What devices were connected to the LAN ports?
What kind of LAN cables were being used?
•  Link> Cat6 is recommended.

We've see issues with Arris modems before. I personally don't recommend them:

Arris Cable Modems and External Routers

Sounds like this needs to be RMAd. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for level 2 or higher support and for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
[/list]

[FurryNutz]

Ya, I think the damage is done now and we can't do anything more.

IF you get a case number, let me know via PM. We have seen some issues with the LAN ports going bad and would like to keep track if possible.

Keep us posted.

[stantalo]

I'm having a peculiar issue with my DIR-835.  It appears as though the LAN ports only work when CAT6 cables are connected.  Any CAT5 cable will not work, I've tried many to rule out bad cables.  I've also tried my one CAT6 cable in each of the four ports and can confirm that all the ports work.  I have had this router for a couple of years and this just started happening a week ago.  Is there a setting that may  need to be changed?  I have not made any changes since the initial setup.

•Canada
•Both wired and wireless
•No
•N/A

Internet Service Provider and Modem Configurations
•Tek Savvy
•Thompson DCM476
•Dynamic IP
•None