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[eluros]

Greetings,

Had this router for about 3 years. When I try to play certain games, such as Final Fantasy XIV ARR, I get periods of non-responsiveness. They correlate perfectly/exactly with error messages in the router's logs:

/rootDesc.xml not found, responding ERROR 404

Any idea what this means or how to fix it? I've spent a good deal of time trying to fix the problem and looking for solutions online, but am about out of luck. I'm on the verge of just replacing the router.

Hardware Version: B1      Firmware Version: 2.10NA

Thanks so much for your assistance. I really appreciate it.

[FurryNutz]

Link>

Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates the set up from scratch?
• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.

• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

You might review this and set up a similar rule for your game and device. Yes It's for XBL, however you could use a similar rule setting in example AllOtherDevices.
 Gaming and QoS for XBL

[eluros]

Thanks, Furry. See below. Sorry for the delay; you gave me lots to check.

Hardware Version: B1      Firmware Version: 2.10NA

Link>

Welcome!

• What region are you located?

Southeastern US

• Are you wired or wireless connected to the router?

Wireless

• Has a Factory Reset been performed?

  Yes

• Was a Factory Reset performed before and after any firmware updates the set up from scratch?

Unsure what this means.

• Was the router working before any firmware updates?

Unsure

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?

Comcast Cable

• What ISP Modem Mfr. and model # do you have?

Motorola SB6120 SURFboard

• What ISP Modem service link speeds UP and Down do you have?

Comcast says I have 50 Mbps down, not sure about up

• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

MTU set in router to 1500

• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.

tried it

• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.

tried it

• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.

tried it

• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.

tried it, also tried static

• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.

tried it

• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.

tried it

• Turn off WISH, and WPS under Advanced.

tried it

• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.

tried it

• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

yep

You might review this and set up a similar rule for your game and device. Yes It's for XBL, however you could use a similar rule setting in example AllOtherDevices.
 Gaming and QoS for XBL Haven't tried this yet.

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[eluros]

Update: Tried the QOS solution and it's not working. Same issue. Major hangs/lags, each one affiliated in the router logs with:

/rootDesc.xml not found, responding ERROR 404

[FurryNutz]

I would load v2.11.
Do a factory reset first, load the .bin file, factory reset once more after the router come back to ready, then set up from scratch. Please use IE or FF for this process.

[eluros]

I would load v2.11.
Do a factory reset first, load the .bin file, factory reset once more after the router come back to ready, then set up from scratch. Please use IE or FF for this process.

Thanks, Furry. Followed your instructions.

Interestingly, the log no longer shows the  /rootDesc.xml not found, but the symptoms seem to remain. However, I guess it's a step in the right direction? I can try re-forwarding ports, etc, soon and see if it clears it up.

[FurryNutz]

Glad the xml problem is gone. Keep us posted.  This is probably just a configuration with gaming.

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure.