Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[kramdhan]

I recently got this router and would like to be able to get to the USB drive from a Smart TV.  The Smart TV does not see the USB Drive or router.
I can see the USB drive from a PC.
What am I doing wrong

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

You need to check to ensure that your TV is supporting of seeing a USB device on the router and supports the use of any various file formats like, MP4, MP3, MOV and such. If your PC can see and stream from the USB drive, this tell us that the TV may not support it or not have some features or if the TV is supposed to, the TV feature may not be functioning as expected. You'll need to contact the TV mfr and ask them for help and let them know that other devices can see the drive, however the TV can not.

[kramdhan]

Firmware 1.04

[FurryNutz]

Also only supported formatting for any USB connected drive is NTFS. FAT32 isn't supported.

[kramdhan]

USB drive is 1TB formatted to NTFS.  If I plug the drive at the back of the TV, it works fine, I can get to all the media that is stored.  I am located in Canada

[FurryNutz]

How is the TV connected to the router? LAN wired or WiFi?
Is the Storage section of the router set up as well? Please reference page 53 of the User Manual for basic set up information.

Also be advised that officially only 500Gb drives are supported when connected to the 826L. Do you have a smaller size drive to test out to see if the TV and view the files? I have tested a 2Tb drive however I haven't on this one since I don't have a TV that supports any WiFi or LAN connections. I tested the use of 2Tb and D-Links Shareport SW. Wasn't working well.  

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Enable IPv4/v6 Multi-cast Streaming for routers that have a Media Server option. Under Advanced/Adv Networking.
• Turn off WISH, and WPS under Advanced.
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.

http://forums.dlink.com/index.php?topic=55155.0

[kramdhan]

@ FurryNtuz, thanks very much for your quick reply.
I have checked all that you recommended, however I am unable to change the data and time on the router.
I enable NTP, selected a server, saved, but the time does not change

[FurryNutz]

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

[kramdhan]

ISP is DSL, Modem is Connection Hub.
I will check on the MTU

[FurryNutz]

Is there a model @ for this modem by chance? Connection Hub is the Mfr brand name?

[kramdhan]

The modem modelis Sagemcom 2864 Connection Hub
BTW, now I can see the drive on the 2 Smart TVs, however I do not see all the files.
At one time I only saw about 4 folders.
I rebooted the router and now I see about 12 folders but still not seeing all the folders from the Smart TV
Also, access to the router web page is very slow.
I can get to othe we pages a lot faster and teh router web page times out very fast also

[FurryNutz]

What region are you located?

Is IPv4 and IPv6 Multicast Streaming enabled under Advanced/Advanced Networking?
Has a factory reset been performed then set up from scratch?

Also ensure that your TVs support all or the media files that you have placed on the USB drive.

I believe that D-Link routers only support a few file types...

• If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.