I just bought the DCS-825L and it's been a real pain getting it up and running.
The manual sucks and the phone support desk in the Netherlands never picks up the phone.
Some things to share with you all to avoid (some of) the same problems.
I just started typing and I'm sure I will need to change the text afterwards.
But it's a start... Hope it will save you time.
The issues I faced when setting up the camera- When setting up the camera, you'll need to change the password. Choose a password shorter than 9 characters (so max. 8 ) and without special symbols. I had a special symbol in it which doesn't work (but of course it doesn't tell you so.... it just stupidly accepts).
- The password of your WIFI LAN may not contain special characters! (RIDICULOUS). I had to change my WIFI password of my router because it contained a special character. It took me hours before I figured this out because the stupid app never even gives an error message or whatever.
The issues I faced after being able to connect the camera to my WIFI network- Firmware update: After setup you'll need to login via mydlink.com. It will prompt you to upgrade your firmware (if applicable). I had to use Chrome, it didn't work via IE.
- E-mail notifications: I searched every menu in the iOS and Android Mydlink Baby Cam app to setup the e-mail notifications, but was unable to find anything. Nothing in the user manual (of course). Finally I figured it out. You need to login to Mydlink.com in order to set up e-mail notifications via the SETTINGS tab
- If you try to connect to the camera via your computer by using the IP address it will prompt for a username. The username is "admin". THIS IS MENTIONED NO WHERE in the manual. Took me half an hour as well to figure this out... The password is the password you create when you first set up the camera.
The issues I still face- I can't figure out how to get push messages from the iOS and Android app when the app is running in the background. You don't get any alerts!!! Only if you have the app running in the "dashboard" view you'll get alerts (this also only worked for me in the Android app). This is really bad, because the product advertisements all mention push notifications (even a picture of an icon with a notification in iOS). This is not true!!
- The Mydlink Baby Cam apps are very very slow, both on iOS and Android.
- E-mail notifications can only be sent to 1 email address, which is the profile address. This sucks and can only be CHANGED, additional email addresses can not be added.
- Mydlink.com is very very slow and takes ages to load. Once loaded, changing tabs means loading all over again... sometimes up to 10 minutes.
I hope someone from D-link will read this post and start improving things..............
Happy year end,
A very frustrated user
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Topic: Installation is far from easy! (Read 22770 times)