Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[chrishemingway]

Currently trying to update firmware but after 30 minutes it's still in progress (and yes it is a wired connection). How long should this take? What do I do if it fails?

[JavaLawyer]

Currently trying to update firmware but after 30 minutes it's still in progress (and yes it is a wired connection). How long should this take? What do I do if it fails?

What browser are you using?

[chrishemingway]

Browser = Internet Explorer 11. O/S = Windows 7

When I select the new firmware file and click on apply I get the rotating circle icon under which it says 'Warning: Firmware update in progress. Please do not shut down or restart the ShareCentre' but nothing seems to be happening.

After several hours, I pressed escape (which stops the animation) and thankfully it doesn't appear to have bricked the device - I can log back in, but the upgrade hasn't taken place. I tried the update a second time, making sure other network connections to the router were disabled (in case they were affecting the bandwidth), but no difference.

Any suggestions?

[JavaLawyer]

IE11 has proven problematic for a number of users. You may want to try a lower version of IE or Firefox.

[chrishemingway]

Just used Chrome and the update seems to have worked (there was a % counter within the rotating circle and after a few minutes it rebooted)

Now I have a new problem (when logging in using IE11 or Chrome)

When I log in I have three buttons at the top - Home, Applications, and Management, but only the Home button is blue i.e. live. There is nothing listed under my folder or my favourite applications, and clicking on add/remove does nothing. In fact I can't do anything except logout.

However I've just tried FireFox and the icons are ok. But how do I get them back in IE11 (they were ok before the firmware update)?

[JavaLawyer]

I'm wondering if the latest version of Java plays into this in concert with new UI components in the latest DNS-327L firmware. Please take a look at the following FAQ post: Network Cameras - Lost "Live View" After Installing Java Version 7 Update 51

Please post back and let us know if this helps. 

[kalle82]

Now I have a new problem (when logging in using IE11 or Chrome)

When I log in I have three buttons at the top - Home, Applications, and Management, but only the Home button is blue i.e. live. There is nothing listed under my folder or my favourite applications, and clicking on add/remove does nothing. In fact I can't do anything except logout.

Same problem here, even with another browser (Opera 12.16). This happened right after updating the DNS-327L firmware from 1.00 to 1.01.

At least it still works with IE8 and (in my case) with Chrome. However, it would be nice to fix that bug. As I said, it worked in firmware version 1.00 and I did not change anything on my PC since then (especially I run exactly the same Java version than before)

[JavaLawyer]

Are other users having issues using IE11 with the latest DNS-327L firmware release?

[kalle82]

I found a (the?) solution for the bug with the disabled buttons: After reloading the web interface website with F5 it works, again.

It seems a script with javascript functions etc. was changed by the firmware update and the browser still used the file from the browser cache.

[JavaLawyer]

I found a (the?) solution for the bug with the disabled buttons: After reloading the web interface website with F5 it works, again.

It seems a script with javascript functions etc. was changed by the firmware update and the browser still used the file from the browser cache.

Thanks for posting your solution! 

[lsmart]

I use Firefox and also had the web interface non responding keys problem.
This happened rarely ( 1 or 2 times) not only after upgrading to 1.01 but also with the previous version.

Pressing F5 only didn't solve it.

But pressing CTRL+F5 did.

[chrishemingway]

Pressing F5 worked for me (in IE11)!

[kalle82]

There is no standard what F5 does in a browser. For example, Opera re-requests all files from the server. If you have a browser that prefers files in the browser cache (like firefox) you need another shortcut (like ctrl-f5). In case of problems, clearing the browser cache should work as well...

[zack2]

I have the same issue on safari 7.0.2

Home page URL that failed
http://NASip/web/home.html?v=8401878

After refreshing the page, here is the correct url :
http://NASip/web/home.html

Note that i succeed to reach other page by typing directly others URL (in the cache of the browser) :
http://NASip/web/management.html?id=system&v=1394276956682
http://NASip/web/application.html?v=1394278090423

Waiting for the next firmware...

[Ilfesen]

Thanks to all that posted answers to troubleshoot the issue with the browser cache after firmware upgrade to 1.01b9.
Thanks.