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[kingtheproducer]

Hello,

I had preset patrol options on my cam before and then out of nowhere, my camera rebooted and the presets were gone and now I can no longer remotely move my camera in any direction, on ANY program(dlink.com, d-cam view, phone app).

I have the latest firmware: 1.12 / 3404

Thank in advance!

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[JavaLawyer]

Hello,

I had preset patrol options on my cam before and then out of nowhere, my camera rebooted and the presets were gone and now I can no longer remotely move my camera in any direction, on ANY program(dlink.com, d-cam view, phone app).

I have the latest firmware: 1.12 / 3404

Thank in advance!

The first thing you should try is rebooting the camera. You may even consider disabling the power altogether for 30 seconds and then power-up.

If you are still unable to use the pan/tilt controls, try logging into the DCS-5222L web UI from a PC located on the same LAN as the camera? If the camera is function