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[Ryemck]

Hi all!

So before I explain the problem I'll put what I've already tried.

- Following YouTube tutorials
- Following the manual
- Troubleshooting it myself (I work in IT support)
- Different cables
- Rebooting/factory resetting many times

So I got this router and it looks amazing so I wanted to get it up straight away. I set my virgin media superhub router to modem mode, plugged everything into the relevant ports (triple checked that they were correct) and all tutorials/guides say it should work from there.

However, I can't ping/web browse to the IP address 192.168.0.1 which should be the D-Link's default IP. Also, the "earth" light blinks an orange light and then eventually just goes off. I can connect to the superhub fine if my computer is plugged straight in so there's nothing wrong with that.

Is there any kind of compatibility issues and/or known problems like this? Spent a lot of money on that router and it is just sitting on my desk doing nothing

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations

• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Be sure to log into the Admin account on the router.

• If you have this feature, Turn off TrueGigaBit Routing under Setup/Internet/Manual for those routers that have this feature for testing.
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.

Wireless Configurations

• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.

PC 3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired LAN PC while testing.
• Disable any downloading client software managers, i.e. Torrents or similar.

PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

[Ryemck]

Thanks for replying.

I'm using a wired connection (wireless doesn't even show up on phones). I can't access the router via web browser, tried using internet explorer and chrome.

My ISP is Virgin, I think it's an actual fault with the router as I'm pretty sure I'm doing nothing wrong. Just hope I have it under warranty

I've factory reset it and the default IP is 192.168.0.1 but I can't connect to it

Another weird thing is the pinging, I use pinging loads of times a day at work but I've never seen it. When pinging 192.168.0.1 it pings 192.168.0.2 instead and one time it pinged a random address that was 82.47.230.84 or something like that

[FurryNutz]

What region are you located?

I recommend that you return this unit back to the play of purchase for a new one or  phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.

I think this unit is bad.

Let us know how it goes please.

[Ryemck]

I'm in the UK

I thought this was the place to go I will get in touch with them and let you know how it goes

[FurryNutz]

Ya this IS the place to come.  However, we can only do so much. If we can't fix it here. It needs to be looked at by D-Link support and RMA.

Keep us posted.