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[revrenc]

    What ISP Service do you have? centurylink, dsl
    What ISP Modem Mfr. and model # do you have? dlink DSL-2540B FW 1.00
    Is ISP Modem/Service using Dynamic or Static WAN IP addressing? Dynamic, i believe
    What ISP Modem service link speeds UP and Down do you have? 3.0 down/.50 up
    Check cable between Modem and Router, swap out to be sure. i use cat 7
    Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472.  i use 1492, found using command line method
    For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled. it is

hello everyone, i had a 4500 running my modem in bridge mode, but upgraded to a 5500, i noticed some packet loss when i ran some  tests. so i reset my modem and tested again and still had the packet loss. i wanted yall to look at my modem stats and see if they appear normal, the  packet loss was , 2%-8% according to pingtest.com, and wanted to know if yall seen anything out of the ordinary b4 i call my ISP,
 they also keep switchING me from FAST to INTERLEAVED.

here are some pingtests







here is my modem stats



thanks for any help you can provide.

[FurryNutz]

Is SB and ABE enabled?
Do you see the same results if you by pass the 5500 and direct test with the DSL modem?

[revrenc]

Hey Furry, yeah both where enabled,  I unhooked the 5500, reset my modem, hooked up only my PC and ran tests and that's the results I got, I bridged my modem and hooked up the 5500, ran tests with basically same results with ABE enabled and disabled,  I get the speeds I subscribe 2, but my ping, jitter and packet loss r bad. I wanted y'all to take a look at my modem stats to see if there is something I can tell my ISP to look at. I also have a westell 7550 that I tried with PC only, with same results

[FurryNutz]

If your seeing same results with and without the router, check all ISP phone lines from pole or box up to the house. Check any junction boxes and make sure the phone likes are correcty wired and filtered. Ask for a dedicated phone line for your modem from the pole or box out side.

Test a different modem if possible or test this current modem at a different location to see if problem follows to rule out the modem.

[revrenc]

If your seeing same results with and without the router, check all ISP phone lines from pole or box up to the house. Check any junction boxes and make sure the phone likes are correcty wired and filtered. Ask for a dedicated phone line for your modem from the pole or box out side.

Test a different modem if possible or test this current modem at a different location to see if problem follows to rule out the modem.

Thx Furry, how do I check the lines from pole to box. This phone line I use is from the box outside and only has my modem plugged in, as far as I know its not split anywhere. Is that what u mean by dedicated

[FurryNutz]

You'll need to have the phone service tech come out and check the lines. Unless you know of someone with phone line testing equipment. 

Yes...

[revrenc]

 I'll give them a holler and get back with y'all, thx for your help

[FurryNutz]

Maybe time for a new modem as well. Thats kind of getting old...

[revrenc]

What would you suggest, out of all the ones I saw on dlink, the one I have offered up to 24 mbps up and up to 3.5 mbps down, and there where only a couple more that did that

[FurryNutz]

Ya most of the D-Link ones don't offer much past 24Mb.

What does your ISP support for modems? Is there a list?

We won't crucify you if you go with a different model modem...What is your ISP speed package you pay for from the ISP?

This one is up to date:
http://support.dlink.com/ProductInfo.aspx?m=DSL-520B

[revrenc]

http://internethelp.centurylink.com/internethelp/modem-compatibility-table-ctl.html

Let me know, if that link doesn't work, I had to enter my area code to get to it

They sent me a zyzel pk5001z, initially, but I didn't like it, so I went with the dlink I have

[FurryNutz]

What is your ISP speed package you pay for from the ISP?

Ya I don't see D-Link supported on there even though it might work, officially, could be an issue. Stay away from 2wire as some of not most of those modems can't be bridged.

[revrenc]

3mb down/ .50 up, is the highest I can get where I live. No cable and only 1 ISP :-(

[FurryNutz]

Well, hold off until the ISP checks the quality first. Then ask them for a modem as well. Have them test with one of there modems.

[revrenc]

gave my ISP a call. they are suppose to be out tomorrow to check everything. i also asked about what modems the are offering and they said it was only 2, the zyxel 5100z and the westell 7500.