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Author Topic: DIR-825 internet drops out/disconnected every 30 mins  (Read 7078 times)

Sam_G

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DIR-825 internet drops out/disconnected every 30 mins
« on: June 22, 2009, 10:10:47 AM »
Router has worked fine now for about 5 or 6 months.

Past two weeks or so I started having problems with the internet connection being momentarily disrupted right at about every 30 mins. I know it's the router by testing a connection straight to modem without any dropouts. Am currently working with email support to figure out what's wrong.

Anyone else in here ever heard of a similar issue?

I've tried various things to see if it's because of too much usage or perhaps coming from a single pc or other source but still no good.

Thought also it might be overheating, lowered signal broadcast strength and got a fan to keep it cooled down but still the same.

Did a hard reset... nothing.

I'm about to update firmware but that seems too risky given the problems it's causing. May try it anyway to see if it makes a difference.

Please help. -Thanks

P.S. Shareport connection and LAN seems to not be affected with this issue.
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mac

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #1 on: June 22, 2009, 10:54:35 AM »
This was a very common problem with DI-624 wireless routers.  The cause was due to heat.  With those units, the problem could be minimized by operating them horizontally.  I went through three units before deciding to switch to a different brand of router.  I doubt D-Link tech support will be forthcoming about heat-related performance issues.  Google "DI-624 drop connection".  Good luck.
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Sam_G

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #2 on: June 22, 2009, 03:22:24 PM »
Thanks for that. I've googled that subject and tried changing some of the settings.

Still cutting out...  :-\

Are there any system logs in there that might tell me anything? Tho, I'd have no idea how to interpret them.

Still waiting for a 2nd follow up from dlink email support ::)
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Thizzguy

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #3 on: July 02, 2009, 02:11:01 AM »
Has anyone figured this one out?
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whitey019

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #4 on: July 02, 2009, 09:26:56 AM »
In case you missed this possibility (Symantec EndPoint).
http://forums.dlink.com/index.php?topic=5851.0
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Thizzguy

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #5 on: August 09, 2009, 10:12:58 AM »
I think I Finally figured out what the problem was for my specific setup and fixed it!!
It was a PS3 on the network causing the router to briefly reset its signal, I turned off the media server option within the PS3 and everything seems to be working fine now  :D
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sansom

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #6 on: August 11, 2009, 03:12:55 PM »
Quote from: Thizzguy on August 09, 2009, 10:12:58 AM
I think I Finally figured out what the problem was for my specific setup and fixed it!!
It was a PS3 on the network causing the router to briefly reset its signal, I turned off the media server option within the PS3 and everything seems to be working fine now  :D

Wow, I would have never looked at the Media Server option, but I'm hoping this solves my problem! I actually only became aware of the problem while playing online games with my PS3. About every 30min my connection drops horribly and will log me out of the Playstation Network.
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Thizzguy

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Re: DIR-825 internet drops out/disconnected every 30 mins
« Reply #7 on: August 11, 2009, 04:31:50 PM »
It took me like 6 months of problems, And the way I found finally is that I realized that every time it happened my roommate was playing his PS3. So good luck :)
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