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[slade8200]

I have hardware version B1.  I just upgraded my firmware to 2.11 from 2.03.  Now my rdp won't work (yes I put the settings back in).  Is there a new setting I should try that wasn't in my old firmware version?

Tx.

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

>FW Update Process


How do you have RDP set up on the router? Virtual Server or Port Forwarding?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.
• Turn OFF DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.

[slade8200]

What region are you located? northeast
Are you wired or wireless connected to the router? one pc is wireless, the other is wired
Has a Factory Reset been performed? no
Was a Factory Reset performed before and after any firmware updates then set up from scratch? no
>FW Update Process


How do you have RDP set up on the router? Virtual Server or Port Forwarding? port forwarding, not using 3389, i'm using different port #'s

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? cable
What ISP Modem Mfr. and model # do you have? arris tm402p/110
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? not sure, but i've had the same ip for 6 months
What ISP Modem service link speeds UP and Down do you have? 35down/10up
Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. cable is fine
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. already off
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP. tried it, didnt work
Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.  tried, didnt work
Turn OFF DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.  cannot turn this off, box is grayed out
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.  already have this
Ensure devices are set to auto obtain an IP address.
If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.  will try this later
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.  disabled upnp, no good
Turn off WISH, and WPS under Advanced.  wish was already off, turned off wps, no good

[FurryNutz]

What region are you located? northeast
Are you wired or wireless connected to the router? one pc is wireless, the other is wired
Has a Factory Reset been performed? no
Was a Factory Reset performed before and after any firmware updates then set up from scratch? no
>FW Update Process
I recommend doing a factory reset both before after sending the FW update file then setting up from scratch.

How do you have RDP set up on the router? Virtual Server or Port Forwarding? port forwarding, not using 3389, i'm using different port #'s
If you use Port Forwarding, Be sure to disable uPnP. Usually uPnP disabled should help fix this. You might try Virtual Server instead as well.

Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.  will try this later
Setting this may also help.

Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. disabled upnp, no good
Disable this when you use Port Forwarding.

[slade8200]

I did the factory reset and rdp is working again.  odd.... but thanks for your help!

[FurryNutz]

Glad you go it working.
Enjoy.