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[nettewurk]

Recently 2.03 for B1 version became available but I didn't proceed yet coz' my camera is connected via WiFi. But my husband or my children may have selected the upgrade when accessing it on mydlink+. Now I can't access or reset  the unit. Is there other way to recover it before I bring it for repair. Don't consider it as negligence since mydlink prompted it for upgrade. Thanks.

[JavaLawyer]

Did you try performing a factory reset: DCS Network Cameras - Factory Reset Procedure

[nettewurk]

Did it many times but unfortunately can't access it even direct connection neither on the same cloud router. Why mydlink permits F/W upgrade even it is WiFi connected... WHY!!!!

[JavaLawyer]

When you attempted the factory reset, was the camera wired to your router when you tried running the Setup Wizard? The Setup Wizard should be used while the camera is hard-wired to the router.

[nettewurk]

Sorry for the incomplete details but even connected to cloud router but getting the same result. The LED indicator is red so I guess that my unit need repairs. It is unfortunate that my first cameras 942L and 1130L didn't have problem but this happened after the upgrade. My 6010L also had problems in F/W v.1.11 also but luckily I was able to recover it but with v.1.01.18 restored. Thanks for the support.

[JavaLawyer]

You can manually upgrade the firmware.

(1) Wire the camera to your router
(2) Reboot the camera and router
(3) Get the IP address of the camera from the connected device table in your router
(4) Enter the camera IP address in a browser on a PC connected to your LAN
(5) Log into the DCS-5222L web UI
(6) Download an earlier FW version here: ftp://ftp2.dlink.com/PRODUCTS/DCS-5222L/REVB/ (if the FW is archived, then unzip the file)
(7) Upload the FW into the camera from the DCS-5222L web UI

[JavaLawyer]

Do you have an update on this issue?

[BAMoh]

Am also interested in this topic. I accidentally clicked OK to perform the upgrade while viewing my cam remotely via mydlink.  Now it went offline with a red X dot. However the cam is in my cabin in remote Alaska and I cant get over there right away to access or remedy!

Want to provide some data points to see if anyone can help me access:

1) As I said I clicked the update option accidentally while in mydlink. So an upgrade was effectively done (or attempted) over WIFI.
2) I didn't touch the screen as figured trying to abort the process would have definitely been unfavorable.
3) I got a message on mydlink that a firmware upgrade is needed. The camera was still connected it seems but when I tried to view my cabin it went offline.
4) All I see is a red X dot now.

[JavaLawyer]

Am also interested in this topic. I accidentally clicked OK to perform the upgrade while viewing my cam remotely via mydlink.  Now it went offline with a red X dot. However the cam is in my cabin in remote Alaska and I cant get over there right away to access or remedy!

Want to provide some data points to see if anyone can help me access:

1) As I said I clicked the update option accidentally while in mydlink. So an upgrade was effectively done (or attempted) over WIFI.
2) I didn't touch the screen as figured trying to abort the process would have definitely been unfavorable.
3) I got a message on mydlink that a firmware upgrade is needed. The camera was still connected it seems but when I tried to view my cabin it went offline.
4) All I see is a red X dot now.

Under these circumstances, the only way to "potentially" access the camera remotely is if you have remote access to your network. Do you have remote access to a PC on the same LAN as the camera or perhaps remote access to the router?

[BAMoh]

Am also interested in this topic. I accidentally clicked OK to perform the upgrade while viewing my cam remotely via mydlink.  Now it went offline with a red X dot. However the cam is in my cabin in remote Alaska and I cant get over there right away to access or remedy!

Want to provide some data points to see if anyone can help me access:

1) As I said I clicked the update option accidentally while in mydlink. So an upgrade was effectively done (or attempted) over WIFI.
2) I didn't touch the screen as figured trying to abort the process would have definitely been unfavorable.
3) I got a message on mydlink that a firmware upgrade is needed. The camera was still connected it seems but when I tried to view my cabin it went offline.
4) All I see is a red X dot now.

Under these circumstances, the only way to "potentially" access the camera remotely is if you have remote access to your network. Do you have remote access to a PC on the same LAN as the camera or perhaps remote access to the router?

I didn't permit remote access on the router unfortunately.

In trying to guess (emphasized) what happened, do you think the old firmware was erased and no upgrade was loaded? Am trying to understand why it suddenly went offline. As you know if the upgrade had been successful the cam would have stayed online. OR do you think it simply went offline for some other reason? Am trying to undestand the exact process for the firmware upgrade.

[JavaLawyer]

I didn't permit remote access on the router unfortunately.

In trying to guess (emphasized) what happened, do you think the old firmware was erased and no upgrade was loaded? Am trying to understand why it suddenly went offline. As you know if the upgrade had been successful the cam would have stayed online. OR do you think it simply went offline for some other reason? Am trying to undestand the exact process for the firmware upgrade.

After new firmware is pushed to the camera, the camera automatically reboots to complete the upgrade process. If the camera uses a wireless connection, there's a strong possibility that for some reason the camera failed to reconnect to your router after the automatic reboot -- there are a number of reasons that can cause this relating to your router, other devices on the same network, and wireless signal strength/integrity.

A firmware failures are rather rare considering the small size of the FW file.  Such a failure is technically possible if the camera or router happened to lose power during the upgrade process or if the wireless signal between the camera and router was disrupted during the actual download.

[JavaLawyer]

Adding to my last post, unfortunately if mydlink can't see the camera because the device is offline, there's no way to troubleshoot/resolve the issue without having remote or physical access to the camera.

[BAMoh]

Thanks Java, that's really helpful. Am keeping my fingers crossed although there is not much I can do about it.

In light of the fact after the upgrade or supposed upgrade, the mydlink screen still showed that I needed an upgrade, what do you think happened?

Also, is this whole situation fixable once I get to the cabin? I mean I can somehow fix the firmware problem if I get there? OR its basically bricked? Might have to order a new one and take it with me on my visit? Want to know if the cam is fixable with high degree of certainty with the method you pointed out above. Thanks so much again.

[JavaLawyer]

Unless there was a Internet disruption and/or power failure at the exact instant the firmware was downloaded and installed, I would say the odds of the unit being bricked are highly unlikely. Unfortunately, there's no way to tell until you have access to the camera (catch-22).

Again, if the camera was connected to your router via a wireless connection, there's a strong likelihood that it simply was unable to reconnect after the reboot. There's a good chance that simply rebooting the router or the camera will fix the issue. There are MANY other ways to restore connectivity as well, including performing a factory reset and reconfiguring the camera.

[BAMoh]

I'm happy -- in fact extremely happy-- to report my cam came back online by itself!!
And the firmware upgrade was successful. Of course, I don't recommend anyone do an intentional wireless upgrade. DLINK should consider recoding their software to block non-cabled upgrades from from happening. Thanks Java for your help!