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[nettewurk]

Thanks JavaLawyer for the number of replies assisting me to resolve the problem.  Did execute for more than a week, the continuous pressing of reset during power on but the LED stays lit and 192.168.0.20 is still inaccessible.  Confirmed in my PC's gateway IP address using ipconfig command but the browser can't connect to its WebUI configuration.  Problem is the LED always indicate red.  Thanks again for all the support.

[JavaLawyer]

Thanks for the kind words. I'm only sorry that we couldn't come up with a workable solution. If I learn something new, I'll most definitely reply to this thread.

If any other forum members have any ideas that we haven't tried yet, please contribute here.

[nettewurk]

Really grateful for all the assistance given. I've noticed recently that the firmware upgrade option was removed from both mydlink app and website.  It's a good measure to avoid the trouble of it, specially for WiFi connected cameras. Found out when I downgraded my DCS-6010L from 1.11 to 1.01. From its thread, many are complaining for its malfunctioned condition using the 1.11. Hope that 1.12 will come out soon, as stable as 1.01. Sad thing is I need to bring my DCS-5222LB1 for repair. 

[JavaLawyer]

Really grateful for all the assistance given. I've noticed recently that the firmware upgrade option was removed from both mydlink app and website.  It's a good measure to avoid the trouble of it, specially for WiFi connected cameras. Found out when I downgraded my DCS-6010L from 1.11 to 1.01. From its thread, many are complaining for its malfunctioned condition using the 1.11. Hope that 1.12 will come out soon, as stable as 1.01. Sad thing is I need to bring my DCS-5222LB1 for repair. 

I apologize if I asked these questions earlier (I did scan the thread):
(1) Are you located in the United States?
(2) How old is the camera?

[nettewurk]

Bought in the Philippines and bought it 7 months ago. Now staying and using it in Guam.

[JavaLawyer]

I can't speak for the Philippines, but units purchased in the U.S. have a one year warranty. Once approved for an RMA, defective products such as this one can be returned to D-Link for replacement with proof of purchase < 1 year old.

[nettewurk]

Bought it with a 1 year warranty from authorized outlet.  I'll check if it is still within the period, along my 6010L which is now also experience frequent disconnection problem after mydlink firmware update, even using the stable version.  Thanks!

[JavaLawyer]

Bought it with a 1 year warranty from authorized outlet.  I'll check if it is still within the period, along my 6010L which is now also experience frequent disconnection problem after mydlink firmware update, even using the stable version.  Thanks!

Are you using a Reserved IP address through your router? If so, try deleting the camera entry from the router and manually re-add it. It's possible a corrupt entry is contributing to the disconnects. You can also try performing a factory reset on the DCS-6010L.

In the DCS-6010L web UI, save a Configuration Settings file first so you can quickly restore your camera settings. Make sure you test the Configuration Settings file before performing the reset, as the file doesn't always save properly using some non-IE browsers.

[Gael292929]

Hello All,

I preferred to excavate this trend rather starting a new one as it seems to me that the issue I am facing is very similar to the ones exposed here.

I did configure my brand new DCS-5222L yesterday and once this was done I decided to upgrade the firmware because it seemed that it was quite outdated.
I was connected on MyDlink and I started the update process. Of course I noticed the warning that the camera had to be connected to the router with a cable and not wireless. But I believed that the update soft would indicate me when to plug the camera to the router (the configuration process was quite well detailed with some animation so I believed it would be the same for the firmware process). After 15 minutes where nothing was happening I understood that the camera had to be plugged before starting the process. Instead of shutting down the camera I preferred to log off the website to start again. Big mistake!
Since then the camera LED remains red solid.
I have tried the various suggestions by JavaLawyer with no joy...
2 things which surprise me a bit:
  - when powering the camera on, it still performs the pan and tilt initiation process
  - when I plug the camera to my Macbook ethernet port the indicator turns green on my computer. And it turns red when I unplug the camera from the Mac or when I power it off. So the computer recognizes there is something on the other end of the ethernet cable.

So is there any other suggestion by the forum gurus to solve this issue?
I am not too optimistic to say the least, but it's worth asking anyway.
I have sent a request to D-link through their website. I will see if they respond to me and come back with an interesting suggestion.

Best regards.
@+ Gaël.

[FurryNutz]

Try this: Look in the DCS section.
http://forums.dlink.com/index.php?topic=44909.0

[Gael292929]

I have tried to reset the camera in many different ways but the LED remains desperately red solid...
Anyway I will give it a try tonight and I will let you know the outcome.

@+  Gaël.

[FurryNutz]

If it fails to recover the camera, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I have tried to reset the camera in many different ways but the LED remains desperately red solid...
Anyway I will give it a try tonight and I will let you know the outcome.

@+  Gaël.

[nettewurk]

Hi Gael292929.  It happened to my unit also and did perform all the suggestions received from this forum which I'm grateful.  But after exhausting all efforts, I brought it to the local support for repairs and the regional office did find it defective/non-repairable so they did replace the unit.   Just sharing my experience here.