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[how2fixthis]

Hi all!

[how2fixthis]

Let me preface this by saying I am not knowledgeable at all when it comes to networking and I don't know a lot of the terminology I see used on forums, so if replies could be stated as simple as possible it would be much appreciated.

I am trying to set up a wireless network at home in a new room in the house. My ISP is Telus, and they gave us a 2 in 1 router/modem combo, and I also have a D-Link DIR-825. Both of these are around 1-2 years old, and were working fine until I unplugged everything and tried to get it all working again. Right now I have the router/modem combo from Telus working, wireless and wired, but when I plug in the D-Link router to the slot that says WAN(is this even the right one?!?!) on the telus router to the slot that says "Internet" on the DIR-825, I cant get a wireless signal from my D-Link!

The network is there on my list of networks, and I can access 168.192.0.1. On my D-Link, the lights that are on are: 2.4Ghz, 5Ghz, the power symbol, and the orange globe, which I assume is saying that internet is going to the D-link router. Even if I connect the D-Link router to the first LAN port, it still says no internet access.

This is an issue because the wireless on the telus router is really bad, I'm losing connection(and my mind) every 5 minutes.

Help!!

**If you need any more info just ask!
Also, sorry about double posting! I'm not sure what happened there...

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located? Canada Ay?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

The Orange globe means that there is a problem in getting a connection to the ISP modem or the ISP services are not working correctly.

[how2fixthis]

Hardware Version: B1
Firmware Version: 2.02NA
Yes, I'm from Canada!

ISP is Telus, using DSL
Modem is Actiontech V1000H
My speeds are 20mb download and 5mb upload
Swapped cables, didn't work
I did not call the ISP but I used your link to check the values, only 1472 worked, the values above 1472 gave no response.

WAN status on router page:
Connection Type : DHCP Client 
Cable Status : Connected 
Network Status : Disconnected 
Connection Up Time : N/A
     
IP Address : 0.0.0.0 
Subnet Mask : 0.0.0.0 
Default Gateway : 0.0.0.0 
Primary DNS Server : 0.0.0.0 
Secondary DNS Server : 0.0.0.0   
Advanced DNS : Disabled 

"•For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled."
I can't figure out where the option to enable this is.

I don't know if the PPoE part is relevant to me and I will await a reply before I try it. Thank you for replying and trying to help me fix this!

**EDIT: After I swapped the cables again it took a second but now my wireless works again! I think I swapped a faulty cord for another faulty cord the first time.. Thank you FurryNutz for helping me fix this!

[FurryNutz]

So were you able to get the router working? 

Your ISP modem has a router built in:
http://www.actiontec.com/191.html

• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

[FurryNutz]

Any status on this? 

Hardware Version: B1
Firmware Version: 2.02NA
Yes, I'm from Canada!

ISP is Telus, using DSL
Modem is Actiontech V1000H
My speeds are 20mb download and 5mb upload
Swapped cables, didn't work
I did not call the ISP but I used your link to check the values, only 1472 worked, the values above 1472 gave no response.

WAN status on router page:
Connection Type : DHCP Client 
Cable Status : Connected 
Network Status : Disconnected 
Connection Up Time : N/A
     
IP Address : 0.0.0.0 
Subnet Mask : 0.0.0.0 
Default Gateway : 0.0.0.0 
Primary DNS Server : 0.0.0.0 
Secondary DNS Server : 0.0.0.0   
Advanced DNS : Disabled 

"•For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled."
I can't figure out where the option to enable this is.

I don't know if the PPoE part is relevant to me and I will await a reply before I try it. Thank you for replying and trying to help me fix this!

**EDIT: After I swapped the cables again it took a second but now my wireless works again! I think I swapped a faulty cord for another faulty cord the first time.. Thank you FurryNutz for helping me fix this!