Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Stewcru]

I am not very tech savy, I know just enough to be dangerous. I have a DIR-655. I am not sure how old it is, but guessing at least 3 yrs, it was working fine and then suddenly stopped- none of my devices can sign on. I tried rebooting several times. Not sure how to check to see if it is just dead, or fixable.

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy

• Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Ensure any devices with WiFi adapter drivers are updated.
• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
• Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials

[ua22plumber]

You are not alone. I have the same problem that started today.

I have the DIR-655
H/W ver. B1
F/W Ver. 2.11NA

I have time warner cable ISP through my Motorola SB6120

I tried reseting the Router, after that isn't work I noticed a firmware update. So I updated it. After the router restarted I set it up.
My iPhone could now see the signal but when I input the password, i received and error stating "invalid password".
I then went into the admin area and reset the password. the router had the reset for the changes to be applied.
After the router reset the signal was gone again.


As the router is no longer under warranty customer service will only help if you pay. not to happy about that.

I figured I'd just jump on here since i'm having the same issue, instead of starting a new topic. If your not having the same issue let me know so I can start my own topic

Edit:
I just thought i'd let you know I got mine working again.
I tried changing settings in the manual setup wireless area and after changing a bunch of stuff its working again. So I started changing setting back to the original setting to see if it would still work.
I was able to change every thing back except the "Enable Auto Channel Scan", When I turned that back on it gave me the incorrect password error again.

[FurryNutz]

Link>Welcome!

• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

>FW Update Process

• Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.

PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

You are not alone. I have the same problem that started today.

I have the DIR-655
H/W ver. B1
F/W Ver. 2.11NA

I have time warner cable ISP through my Motorola SB6120

I tried reseting the Router, after that isn't work I noticed a firmware update. So I updated it. After the router restarted I set it up.
My iPhone could now see the signal but when I input the password, i received and error stating "invalid password".
I then went into the admin area and reset the password. the router had the reset for the changes to be applied.
After the router reset the signal was gone again.


As the router is no longer under warranty customer service will only help if you pay. not to happy about that.

I figured I'd just jump on here since i'm having the same issue, instead of starting a new topic. If your not having the same issue let me know so I can start my own topic

Edit:
I just thought i'd let you know I got mine working again.
I tried changing settings in the manual setup wireless area and after changing a bunch of stuff its working again. So I started changing setting back to the original setting to see if it would still work.
I was able to change every thing back except the "Enable Auto Channel Scan", When I turned that back on it gave me the incorrect password error again.