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[Fhufuu]

Hello everyone ! Im here with very sad news..
I only bought this Router for 1 month or 2 with my very hard earned and rare money. Because our other router was 3 years old. (It had to be changed.)
And.. this was the best choice at my retailer. That I could afford that is.. I regret this purchase cause since DAY 1. I would get disconnected ONCE per day. I was fine with that. I'd get annoyed.. but its better than what Im living right now.. It really, really.. s*cks for a lack of better words.

Regardless.. I did research on my own. Since the Issue Evolved to disconnecting me 30 minutes exactly because it wasn't quite my issue before.(It started happening the day before yesterday AFTER the daily disconnection)
I followed all the instructions I could possible in this Post: http://forums.dlink.com/index.php?topic=39174.0
The only thing I can't do was the IPv6 option in Setup. There isn't any. I did EVERYTHING else however And I still disconnect every 30minutes.
Video games, I get disconnected.. A certain website that is essentially a chatting website disconnects me.. However.. sometimes Twitch just keeps on going for me. Yet, the chat disconnects me for not even 1 second. Its the same for the chat, I can connect right back after being disconnected without any sort of Delay.
Sooo I am desperate for support as I want this router to work so much.. I don't wanna spend money again because this one is a lost cause. Because if it is.. Im probably never gonna buy D-link products unless they are actually listed in the support. (Unlike this one.. the DIR651) Its not even on their website when your Filing a ticket for support !

Nonetheless.. this is my issue.. it keeps disconnecting me every 30 minutes EXACTLY. While before, It disconnected me DAILY. At 6:43pm(Or 5:43pm before daylight savings)

Edit: Before anything.. It is not. My ISP. it was working Completely and utterly fine with the other router. Except the getting older part. So this is THIS. DIR-651 Router... not my ISP/Modem.

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Are you wired or wireless connected to the router?

Do you get disconnected if you directly connect your PC to the ISP Modem?
Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
• By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

[Fhufuu]

Like I just said.. it is not Our ISP. Internet has been working flawlessly for.. 2 years ? Even before this sudden change/Issue. It was working just fine but disconnected me only daily. This Issue that evolved is because of the router.. It changed From utterly slow internet with our Old, 3 year old router. To Disconnection yet solid internet. However I am still going to answer..

• What Hardware version is your router? Look at sticker under the router case.

Its listed as A2 on the Upper corner of the Router's Page when I type in my IP Adress.

• Link>What Firmware version is currently loaded? Found on the routers web page under status.

I saw on the topic that there was a 1.11 Firmware ? Yet.. my Router Stops at 1.10 and says its the latest version.
Edit: I forgot the Region.. it says "NA" along side the version. http://gyazo.com/32c22a544840da514e9a62d517bdf61b

• What region are you located?

Canada. Mauricie.

• Are you wired or wireless connected to the router?

Wired. Constant flow of information. however, my wireless brother have been feeling these disconnection sometimes.

Do you get disconnected if you directly connect your PC to the ISP Modem? I sadly have yet to check this. I will come back to this after I have. If this is the case ? Iw ill definitely call My ISP. However for now, we can rule this out and go for the router being the cause ?
 For my Wire, Where exactly do I see that its a cat6 ? I saw and read UTP on it... And.. UPS and other random letters. Though.. the head of the plug do seem very, very much like that..

[FurryNutz]

I would start with a test directly connect to the ISP modem and test around the same time frame when you see the disconnections to see it it happens.
You need to rule out the ISP service and modem. Any thins is possible at this time.
The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

To check the LAN cable, swap out the came for another cable. Cables are marked with a "CAT-#" on the cable. If you don't see one, then get into a new one that has this marking on it. Swap cables between the ISP modem and router and your PC.

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

[Fhufuu]

I am currently wired into the Modem. And I have yet to see a disconnection or connection fluctuation.. Though I don't think I crossed the margin For the disconnection to happen yet.

However.. I read as much as I could onto the Cable.. Im afraid I can't buy any new cables Because money is extremely tight.
I did read that it had "Category 5E" or E5.
As for.. What sort of modem do I have.. What does Me having Cable mean, and DSL as well ? This was something I never was able to differentiate.
Though if I had to choose ignorantly.. I'd say I have cable ?
For the Modem Number I can give you the # for it.. but what is Mfr. ?

[FurryNutz]

Mfr = Manufacture of the ISP MODEM

Call your ISP and ask them for this information...

[Fhufuu]

Its fine xD I have the manufacturer Info and such.
Its an Arris tm722.
am I missing any information about the modem ? And So far.. It does seem that I have yet to even disconnect or.. feel a dip in the connection.

And very sorry if I seem.. Stubborn.. but.. I did somewhat my research but If this proves that I actually need to give my ISP a call I will.. but yea.

[FurryNutz]

Reason for asking about your ISP modem to to chat for NAT or a built in router on it. That model modem does not have built in router.

Seen various issues with Arris modems. 

Know anyone who could let you barrow some cabling to test with? The disconnection seems systemic as it seems to occur ever

• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
• Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials

[Fhufuu]

But... thats the thing though. We never had any sort of problems due to devices. I don,t quite know how to check if they're 2.4Gz..
And.. I never had any sort of issues with this Arris Modem if I am honest. We had a couple with our initial Arris Modem, but ever since we called the ISP and had it changed We never, ever had any sort of problems.
I've been wired in my router for about an Hour. NO issue whatsoever if Im honest.. Haven't even disconnected from internet at all.
I also forgot to give you my speed test when you asked for it x .x; This is it. While watching A stream of a video game.
http://www.speedtest.net/my-result/4258453437
My brother's displeased with the Router being disconnected sooo.. I gotta put it back, but I wasn't disconnected at all for the full hour.

And... For me.. It can't be an issue of interference since I am Wired in... right ? If Im wrong I'll check. But yea, I was wired in the router before. Shouldn't have caused any sort of interference.
As for its placement its well safe from any other electronics. 3-6feet minimum safe distance is achieved x)

Soooo yes.. ISP can finally be ruled out I think.. Since I haven't had any sort of problem whatsoever.. (Was even able to watch two streams at once for 20 minutes.. thats a lot SOURCE quality as well on twitch. in otherwords.. Its the best quality and 60FPS speed of frames.)

[FurryNutz]

• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
• Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.

[Fhufuu]

Again Furrynutz.. I am not using wireless mode..
However.. what would checking these modes Entail ?
Edit: Im sorry.. I did not read fully.. I thought these were all Router related. I'll check if any devices like those are around.. but I don't even know where to check ! xD;

[FurryNutz]

You said your brother was seeing some disconnections as well...possible this could be a factor in this problem. Regardless if your wired or wireless.

Should the router encounter wireless interferences, it could be attempting to reboot at this intervals and thats when you notice this disconnection. It maybe attempting to find a clear unused channel on 2.4ghz.

[Fhufuu]

Right, I did mention this. Though I disconnect a lot more frequently than he does. For him, its... Unfrequent. Im gonna go ask him specifics as to.. when he gets disconnected and such. Because all I know is it is different intervals from mine.

Edit: As for modes. I was in.. Mixed G.. N and B ? I don't know.. But now Im in Mixed G and N

[FurryNutz]

What are the current QoS/Traffic Shaping settings set for?
Disable them if they are enabled...

Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.

IF any of these suggestions fail, Please upgrade to v1.11 using the following process:
FW Update Process

Get v1.11 from here:
http://support.dlink.ca/ProductInfo.aspx?m=DIR-651

[Fhufuu]

Right.. Sooo for the QoS Settings, This is my settings: http://gyazo.com/a92ea31250eaf2be062fc88c0abbbc6f
As for the firewall setting, its like that ever since I read the issue about the thread made in 2011, however it wasn't like the before the issue.. but NOW. its set at Endpoint.
I know I need to disable the First QoS Option.. but what about the other two options ? Do I leave them checked ? (I did Try with the Enable QoS Engine OFF and it didn't change anything.. though thats the only one thats been turned off, the other two were on.)