• February 23, 2025, 09:06:06 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2] 3

Author Topic: Unable to connect cameras to d-viewcam  (Read 26889 times)

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #15 on: April 22, 2015, 02:00:39 PM »

I've opened a new ticket about this.
I also told them about that they gave up on a user (you) because he had a re-branded F-secure.

From my support message:
I do NOT have a re-Branded F-secure.
This is my account ID xxx-xxxx-xxxx-xxxx
So hopefully you'll work out a sollution for me.
The function of my d-Link cam and d-ViewCam software is very important to me.

I let you know when F-secure have an answer

/Peter
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #16 on: April 22, 2015, 02:18:52 PM »

I recommend if you have a 2nd PC to use, try using a different security SW on this PC if you need immediate access to the cameras with D-view.

Keep us posted on how it goes.

I've opened a new ticket about this.
I also told them about that they gave up on a user (you) because he had a re-branded F-secure.

From my support message:
I do NOT have a re-Branded F-secure.
This is my account ID xxx-xxxx-xxxx-xxxx
So hopefully you'll work out a sollution for me.
The function of my d-Link cam and d-ViewCam software is very important to me.

I let you know when F-secure have an answer

/Peter
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #17 on: April 23, 2015, 09:11:49 PM »

I think F-secure have isolated the problem. I did some troubleshooting for them and it seems like it is two F-secure servises interfering with d-ViewCam and d-Link cams.

If I "disable all securityfunktions" from the middle TAB (the one with the X icon). Then the cameras connect as you see behind the F-secure widow.
And if I after connecting the cameras to d-ViewCam, re-enable F-secure (without restarting my computer, the cameras seems to keep the connection.!
I haven't run my system so long after this test, so I wouldn't trust it as a workaround. And after all the problem is still to be solved in the
F-secure software.

Then I had a suggestion to isolate the services:

I tried stopping the services one at a time:
After Stopping F-Secure Dll Hoster: Cameras connecting fine to d-ViewCam
After Stopping F-Secure ORSP Client: Cameras doesn't connect to d-ViewCam
After Stopping FSMA: Cameras connecting fine to d-ViewCam

So we have two of F-secures services interfering with d-Links d-ViewCam:
F-Secure Dll Hoster and FSMA

To be continued

/Peter
« Last Edit: April 24, 2015, 07:24:53 AM by falmarkspeter »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #18 on: April 24, 2015, 06:59:47 AM »

You do mean F-Secure correct?  ???
Thanks for keeping us posted on the issue. This is a F-Secure problem.

I think D-secure have isolated the problem. I did some troubleshooting for them and it seems like it is two F-secure servises interfering with d-ViewCam and d-Link cams.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #19 on: April 24, 2015, 07:23:50 AM »

Yep, F-secure. my bad. I corrected the spelling in the previous post.

/Peter
« Last Edit: April 24, 2015, 07:25:26 AM by falmarkspeter »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #20 on: April 24, 2015, 07:36:01 AM »

 ;)
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #22 on: May 18, 2015, 02:07:16 PM »

FYI:
http://forums.dlink.com/index.php?topic=62497.msg253722#msg253722

This workaround works. So I have foward this link to F-secure support for their troubleshooting/bugfixing.

/Peter
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #23 on: May 18, 2015, 02:08:44 PM »

 ;)
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #24 on: June 01, 2015, 02:29:15 PM »

We're very close to a sollution now.

I have verified that the plugin is causing problem with the dViewCam and d-Link cams

/Peter

I got this from F-secure support:
===================================================
Hello Peter,

We would like to follow the steps detailed below, to narrow down the search and verify that the issue is in fact cause by our Network Interceptor driver.

    Open command prompt in elevated mode. Go to Start, type in CMD, and right click over it to select Run as administrator
    Type in:  CD "c:\program files\f-secure" and press Enter
    Type in: "fshoster32.exe -StopPlugin -plugin:NID" and press Enter
Please try now to reproduce the issue and see if it disappears.
Go back to the command line and type: "fshoster32.exe -StartPlugin -plugin:NID"

The issue will reappear again after this last step, but we will identify the root cause if this worked, and will allow us to solve the issue.

If the issue disappears while the plugin is stopped, please verify to us what version of Microsoft Windows are you running, as we will be sending you the latest version of the driver in order to update the one in your installation, and test if the issue is solved in this latest version.

Best regards,
Karim

Karim Adolfo
Technical support engineer
F-Secure Corporation

==========================================
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #25 on: June 01, 2015, 04:16:16 PM »

Thank you for the feedback and update.

 ;)
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

dlhankie

  • Level 1 Member
  • *
  • Posts: 3
Re: Unable to connect cameras to d-viewcam
« Reply #26 on: June 05, 2015, 08:13:24 AM »

I am new so just let me know if I am going about this incorrectly.
My friend has a small shop & I installed 3 D-Link 932L cameras using Dir600L used intranet only no internet.
Worked well until the laptop had to be replaced.
Replaced laptop is running win 8.1.
I am running D-ViewCam as previous ver of windows.
Cameras show in view as connecting/disconnecting but never connect.
Only want to run onsite not offsite surveillance. 
Let me know if this should be posted elsewhere.
Thank you for any help.
Logged

falmarkspeter

  • Level 1 Member
  • *
  • Posts: 11
Re: Unable to connect cameras to d-viewcam
« Reply #27 on: June 08, 2015, 01:32:12 PM »

F-secure sent me the latest version of the "NIF driver" wich I replaced in  C:\Program Files (x86)\F-Secure\apps\CCF_Scanning\bin to see if that version of the driver is compatible with d-Viewcam.

And I'm happy to say that d-ViewCam worked perfectly fine with the new NIF driver.
So after weeks of debugging, we have a sollution :-)

/Peter

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Unable to connect cameras to d-viewcam
« Reply #28 on: June 08, 2015, 02:07:38 PM »

Glad they got it working. Hope this helps future users with F-Secure.
 ;)
Enjoy.


F-secure sent me the latest version of the "NIF driver" wich I replaced in  C:\Program Files (x86)\F-Secure\apps\CCF_Scanning\bin to see if that version of the driver is compatible with d-Viewcam.

And I'm happy to say that d-ViewCam worked perfectly fine with the new NIF driver.
So after weeks of debugging, we have a sollution :-)

/Peter
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nisseo

  • Level 1 Member
  • *
  • Posts: 2
Re: Unable to connect cameras to d-viewcam
« Reply #29 on: August 30, 2015, 03:22:36 AM »

F-secure sent me the latest version of the "NIF driver" wich I replaced in  C:\Program Files (x86)\F-Secure\apps\CCF_Scanning\bin to see if that version of the driver is compatible with d-Viewcam.

And I'm happy to say that d-ViewCam worked perfectly fine with the new NIF driver.
So after weeks of debugging, we have a sollution :-)

/Peter
Hi I have exactly the same problem :( Can you please send me a copy of the "NIF driver".
/Nils
Logged
Pages: 1 [2] 3