• October 31, 2024, 11:28:40 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: [1] 2

Author Topic: Java and Firmware Major Problems/ Customer Upset!!!!!!!  (Read 17742 times)

blsapdink

  • Level 2 Member
  • **
  • Posts: 25
Java and Firmware Major Problems/ Customer Upset!!!!!!!
« on: April 16, 2015, 08:51:21 PM »
For 5009, 5010 and 5020 latest firmware updates causing problems many problems with cameras including remote pan and tilt via PC and mobile devices.
Reversing to prior firmware eliminated problem.

To add to the incompetence, the latest version of Java (as of today) does not permit remote access via PC to view not change settings.  Viewing is not a problem on mobile devices but full array of settings cannot be changed on mobile devices by design.

Please fix this. It’s unprofessional for customers to do your troubleshooting and waste hours. I should send you  a bill but I can’t. But I can as a customer hammer you by contacting the BBB and posting about it online. :'( :'(
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #1 on: April 17, 2015, 07:54:02 AM »
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

stefanor

  • Level 1 Member
  • *
  • Posts: 10
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #2 on: April 17, 2015, 10:20:59 AM »
maybe.....
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #3 on: April 17, 2015, 10:24:40 AM »
Nice post. Thanks for the feed back.

IMO I prefer to use IE, FF or Opera. Usually a bit less hassle than Chrome.

Also:
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

blsapdink

  • Level 2 Member
  • **
  • Posts: 25
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #4 on: April 18, 2015, 07:47:55 PM »
Folks, this problem occurs on both Chrome and IE. It ain't just a Chrome thang.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #5 on: April 19, 2015, 10:43:06 AM »
Let us now if any of the suggestions or information helps...If not, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

blsapdink

  • Level 2 Member
  • **
  • Posts: 25
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #6 on: April 19, 2015, 10:47:03 PM »
Quote from: FurryNutz on April 19, 2015, 10:43:06 AM
Let us now if any of the suggestions or information helps...If not, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I aint callin no regional office. That is basically a wasteful redirect for the customer. DLINK should answer here in public and provide a fix. BBB right around the corner.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #7 on: April 20, 2015, 06:44:53 AM »
D-Link typically escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. To raise awareness, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464. You can ask to escalate the issue from level 1 to a higher level. there's only so much we can offer through this forum in the way of support and re-mediation. Since your concerns (satisfaction and otherwise) extend beyond the reach of this forum, I recommend contacting D-Link Technical Support. Good Luck.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #8 on: April 20, 2015, 12:39:29 PM »
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #9 on: April 22, 2015, 10:08:41 AM »
Any status on this?  ???

Quote from: blsapdink on April 18, 2015, 07:47:55 PM
Folks, this problem occurs on both Chrome and IE. It ain't just a Chrome thang.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Briss929

  • Level 1 Member
  • *
  • Posts: 5
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #10 on: April 28, 2015, 07:19:45 PM »
Same problem here with IE and Google Chrome. Tried to reset the camera 2 times. Tried to downgrade the firmware of my DCS-5020L from 1.10 to 1.06 witout any result. Tried to downgrade Java without anyt result. Works good with my Android cell phone but unusable with my 3 pc with Windows 8.1 (IE or Google Chrome).
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #11 on: April 29, 2015, 06:51:03 AM »
Link>DCS Cloud (L) Series Camera Configuration and Mydlink.com
mydlink.com and Java Application FAQ
Also...
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/

Was a factory reset performed before and after updating FW on the camera?

Quote from: Briss929 on April 28, 2015, 07:19:45 PM
Same problem here with IE and Google Chrome. Tried to reset the camera 2 times. Tried to downgrade the firmware of my DCS-5020L from 1.10 to 1.06 witout any result. Tried to downgrade Java without anyt result. Works good with my Android cell phone but unusable with my 3 pc with Windows 8.1 (IE or Google Chrome).
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #12 on: April 30, 2015, 07:13:13 AM »
Any status on this?  ???

Quote from: Briss929 on April 28, 2015, 07:19:45 PM
Same problem here with IE and Google Chrome. Tried to reset the camera 2 times. Tried to downgrade the firmware of my DCS-5020L from 1.10 to 1.06 witout any result. Tried to downgrade Java without anyt result. Works good with my Android cell phone but unusable with my 3 pc with Windows 8.1 (IE or Google Chrome).
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Briss929

  • Level 1 Member
  • *
  • Posts: 5
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #13 on: April 30, 2015, 05:19:49 PM »
Quote from: FurryNutz on April 29, 2015, 06:51:03 AM
Link>DCS Cloud (L) Series Camera Configuration and Mydlink.com
mydlink.com and Java Application FAQ
Also...
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/

Was a factory reset performed before and after updating FW on the camera?

I did it and I have the same result. I'm able to tilt and rotate but no picture on the screen.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Java and Firmware Major Problems/ Customer Upset!!!!!!!
« Reply #14 on: May 01, 2015, 07:12:08 AM »
Can you check this on a different PC by chance?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
Pages: [1] 2
« previous next »