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[otieatkins]

Hello. I have Time Warner internet service (30 mpbs?). I have a DIR655B1 router. I also have Directv. My Directv is telling me that I have no internet access (like when I try to go into On Demand). I have a Roku that works and I can see that if I go to Networks on my computer. My Directv used to work. I'm thinking that somehow I messed up the wireless connection to my TV.
I can't find my DLINK disc to help me set up my TV again by wizard and I do not have a clue on how to do it otherwise.
Is there anyone who can take me through each step on how to do it manually as if they were talking to a seven year old?
You probably need more information which I will be happy to provide if you tell me where to get it.
Thank you so much,
Dianne

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. The DST setting is only needed in the NA region. Tools/Time.

 
Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy

• Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.

[otieatkins]

Thank you so much for responding.
My hardware version is B1. My firmware version is 2.00NA.  I am in the beautiful State of Maine (Northeast Region).
My ISP is Time Warner Cable. My ISP modem Mfr is ARRIS and the model is TG862G.
The modem service uses Dynamic IP addressing.
The speeds are currently terrible - between 14-18 bpms? download and 2.07 - 2.21 upload (I tested a couple of times).
Do I do the Router and Wired Configuration or the Wireless Configuration or Both?  My TV is wireless.
Thanks, Dianne

[fzappa]

When you go through the tv setup network steps do you see your wireless network (called ssid)? You should see its name and whatever close neighbor networks, and can select yours. It will then ask for your access passphrase that you use. If you do this and a) see no home network or b) it says connection failed, then the issue may be in your dlink router. Come back with your results.

[otieatkins]

Hi fzappa (is that for Frank Zappa?? - remember the song where he mailed himself to his girlfriend??)
Anyway, My network shows on my computer but does not show up as a choice on my tv.
Thanks, Dianne

[FurryNutz]

• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

Is this your modem?
http://www.arrisi.com/support/documentation/user_guides/_docs/TG862G-NA_User_Guide_Standard1-3.pdf

Also your FW version is out of date and may need to be updated...Let check a few things first before updating FW.

[fzappa]

You nailed the FZ reference.
You should follow furrynutz suggestions, but it would be good to have more details too. Did the tv used to connect to your wifi?  Why do you say you may have screwed things up? Did you change something? Was the tv or router moved?
Get furrys things checked out to eliminate those things.

[FurryNutz]

Any status on this? 

Thank you so much for responding.
My hardware version is B1. My firmware version is 2.00NA.  I am in the beautiful State of Maine (Northeast Region).
My ISP is Time Warner Cable. My ISP modem Mfr is ARRIS and the model is TG862G.
The modem service uses Dynamic IP addressing.
The speeds are currently terrible - between 14-18 bpms? download and 2.07 - 2.21 upload (I tested a couple of times).
Do I do the Router and Wired Configuration or the Wireless Configuration or Both?  My TV is wireless.
Thanks, Dianne