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Author Topic: Mac OS X 10.10.5 can't load camera recordings  (Read 12373 times)

nicover

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Mac OS X 10.10.5 can't load camera recordings
« on: August 23, 2015, 10:03:35 PM »
hello,
after updating my computer to 10.10.5 (10.10.3 was working fine) the mydlink.com website shows a Quicktime symbol with a question mark when trying to play recorded video inside my DCS-942L. It happens with any browsers and I think it's the Perian plugin that is not compatible anymore with the new system, but I'd like to know if any of you is able to watch recordings from the website with the new OS X.
 :-\
thanks

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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #1 on: August 24, 2015, 07:06:57 AM »
I'll check this out this evening when I get home with my 933L. I haven't had a chance to test after I updated.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #2 on: August 24, 2015, 09:26:50 AM »
Quote from: FurryNutz on August 24, 2015, 07:06:57 AM
I'll check this out this evening when I get home with my 933L. I haven't had a chance to test after I updated.

ok let me know,
live view is working fine (I think that part is using Java), while watching the recorded videos shows the blue quicktime symbol for few seconds as always and then the symbol become grey with a question mark (as if it can't find the plugin).

thanks
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #3 on: August 24, 2015, 09:30:03 AM »
Might check to ensure that QT is updated and installed...
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #4 on: August 24, 2015, 09:45:35 AM »
Quote from: FurryNutz on August 24, 2015, 09:30:03 AM
Might check to ensure that QT is updated and installed...

yes, installed and updated  ::)
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #5 on: August 24, 2015, 04:54:59 PM »
Ok I can view my 933Ls video feed on Mydlink on OSX 10.10.5 using Safari v8.0.8. Also see the same video feed directly using the cameras web page as well. I don't have an SD card slot so I can't test this...
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #6 on: August 24, 2015, 06:56:07 PM »
Quote from: FurryNutz on August 24, 2015, 04:54:59 PM
Ok I can view my 933Ls video feed on Mydlink on OSX 10.10.5 using Safari v8.0.8. Also see the same video feed directly using the cameras web page as well. I don't have an SD card slot so I can't test this...

yes, we need someone with SD card to test it.

thanks anyway
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #7 on: August 26, 2015, 06:38:11 AM »
You may want to phone contact support and ask about this. Let us know if you find out anything please.
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nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #8 on: September 30, 2015, 11:43:40 AM »
hello,
I just update Safari to 9.0 and now it's not even showing the Quicktime icon after i press play on a recorded video
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #9 on: September 30, 2015, 12:39:15 PM »
Not sure of Safari 9 is supported as of yet. Can you enabled Developer mode and use the User Agent to select Safari 8 or 7?

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #10 on: September 30, 2015, 10:06:44 PM »
Quote from: FurryNutz on September 30, 2015, 12:39:15 PM
Not sure of Safari 9 is supported as of yet. Can you enabled Developer mode and use the User Agent to select Safari 8 or 7?

hi, on developer mode i can choose all the other browsers but not safari 7 or 8.
Anyway i tried also with Chrome or Firefox and it's still not working.

I'm going to update to El Capitan 10.11 tonight, let's see if that solve the issue.
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #11 on: October 01, 2015, 07:09:08 AM »
Keep us posted. I still haven't updated yet to The captain.  ::)
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nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #12 on: October 01, 2015, 08:37:50 AM »
Quote from: FurryNutz on October 01, 2015, 07:09:08 AM
Keep us posted. I still haven't updated yet to The captain.  ::)

Still same issue also with OS X El Capitan 10.11.
Live View is ok because it's using the "UPlayer" plugin, but if you try to watch a recorded video from the SD nothing happens.
The plugin "Perian" that they suggest to use on the website stopped being developed and updated since 2012 (but it was working fine until OS X 10.10.3 included).
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FurryNutz

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #13 on: October 01, 2015, 08:39:58 AM »
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this thread if needed. We find that phone contact has better immediate results over using email or FB> https://www.facebook.com/mydlink?fref=ts.
Let us know how it goes please.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

nicover

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Re: Mac OS X 10.10.5 can't load camera recordings
« Reply #14 on: November 29, 2015, 11:30:49 AM »
So today I noticed they updated the FAQ on the mydlink website:
"If you are using Safari 9 or later running on Mac OS X 10.11 or later, SD card video playback is not available because the required QuickTime plugin is no longer supported."

So... that's it? No one at dlink is working on solving this?
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