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[poundesville]

Hello all,

Just downloaded Official 1.04b10 and as mentioned in the release notes, "my surveillance" needs to be reinstalled.
But - when I visited the Add-on center to download "my surveillance", it gives me this error

The add-on links are not accessable. Please check the internet connection.
note: this is copy and paste and the word "accessable" is indeed wrongly spelled.

Where can I download latest software for "My surveillance"?

This link - http://dlink.vtverdohleb.org.ua/Add-On/ - doesn't have the version that I'm looking for

[poundesville]

I contacted D-Link and the front-line couldn't solve it. They said they will escalate and I will be contacted. None contacted me, however, the Add-On center link miraculously work yesterday. However, I cannot install any of the Add-ons.

Luckily, I can download the package and then proceed to install it manually.

Yet - another problem!
Startup my surveillance and added my camera into the "My surveillance" app - this should allows me to do video recording direct to NAS.
Unfortunately, "My surveillance" throw me another error

"Get camera image Failed"

I tried a different camera model, e.g. 930, 930L, 930LB1 --- but none of them work.

Ideas? suggestion?

** never ending story with this product **

[FurryNutz]

Does the camera have a static IP address?
Is uPnP and uPnP Port Forwarding enabled on ALL cameras?

[poundesville]

Hi,

Another update
Add-on center is not working again. Luckily, I have already downloaded My Surveillance Package (filename: DNS-327L MySurveillance Package v2.04_05292015)

About the issue with Camera
Yes - camera is on static IP address and uPnP is enabled.
Using "My surveillance" auto scan feature will find the camera. (note: DCS-5222L is also on latest firmware available).

[FurryNutz]

How about using a static IP address ON the DNS? 192.168.0.27?
What Mfr and Model# is the main host router?

[poundesville]

Hi,

Yes, the DNS is already on static IP address. In fact, both camera and the DNS are on static IP address. Both of them are manually defined.

I found the link where the AddOn for 327L are stored
http://storage.dlink.com.tw/addon/327L/

Btw - there's a new firmware 1.05 - i tried it and the link still doesn't work.

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB> https://www.facebook.com/mydlink?fref=ts.
Let us know how it goes please.