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Author Topic: App or Device fault  (Read 8355 times)

saemar68

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App or Device fault
« on: November 04, 2015, 12:23:42 AM »
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks
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FurryNutz

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Re: App or Device fault
« Reply #1 on: November 04, 2015, 07:02:46 AM »
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB> https://www.facebook.com/mydlink?fref=ts.
Let us know how it goes please.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

saemar68

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Re: App or Device fault
« Reply #2 on: November 05, 2015, 02:57:52 AM »
No answer in Facebook...
I have REposted my question yesterday. I'm still waiting for an answer (this answer) posted 1 month ago !!!!

No customer satisfaction in my case.
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FurryNutz

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Re: App or Device fault
« Reply #3 on: November 05, 2015, 09:53:43 AM »
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

happyMethod

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Re: App or Device fault
« Reply #4 on: December 09, 2015, 01:26:50 PM »
Quote from: saemar68 on November 04, 2015, 12:23:42 AM
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Logged

FurryNutz

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Re: App or Device fault
« Reply #5 on: December 09, 2015, 02:03:08 PM »
What Region are you located?

What mobile device do you have and what OS version is currently on the device?

Quote from: happyMethod on December 09, 2015, 01:26:50 PM
Quote from: saemar68 on November 04, 2015, 12:23:42 AM
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

happyMethod

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Re: App or Device fault
« Reply #6 on: December 09, 2015, 02:30:41 PM »
Sweden.
Phone: Samsung Galaxy grand 2
OS: Android 4.3

Just tried with my tablet which is a Samsung Galaxy Tab S with Android 5.0.2 and it works.

Edit: Now when the device was added from the tablet it shows up and works on the phone.

Quote from: FurryNutz on December 09, 2015, 02:03:08 PM
What Region are you located?

What mobile device do you have and what OS version is currently on the device?

Quote from: happyMethod on December 09, 2015, 01:26:50 PM
Quote from: saemar68 on November 04, 2015, 12:23:42 AM
Hi all
I have MyDlinkHome APP at version 3.0.1, No device added.
New device DSP-W215
I connect the device with the WSP procedure, than I press CONTINUE in the cofnigration screen on my mobile, the system recognize the device
than the system ask me TIMEZONE, after ask me the Name of the device, then, when I press on continue, the APP after a 3-4 seconds, shut down, then restart and the device is not added  :-\

any ideas ?
Thks

Did you resolve the problem?
Just bought one device and I have the exact same problem.
Do I have to return the junk?
Logged

FurryNutz

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Re: App or Device fault
« Reply #7 on: December 09, 2015, 03:49:53 PM »
Possible issue with the Galaxy Grand 2 then on initial setup?

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.