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Welcome!- What Hardware version is your router? Look at sticker under the router case.
- Link>What Firmware version is currently loaded? Found on the routers web page under status.
- What region are you located?
PC Web Browser ConfigurationsWhat browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
(For older generation routers.)Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router. Default PW for admin is blank if one has not been set. If you can't get into the routers UI using either Admin or User, then do a factory reset on the router and then access via Admin and blank PW.