Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[FurryNutz]

Phone support should have all the pertinent information for Windows phone users.

[jsalmika]

One could suppose so at least. But let's see... I just created a support case in D-Link SSP and hope someone knowledgeable enough will handle the case.
This is really frustrating situation which has lasted too long already now.

---------------------------------------------------
2017-04-22 19:59:00 JSALMIKA64 GMT+2 100 Unassigned/New
---------------------------------------------------
MyDlink Lite crashes immediately after launch on Windows Phone 8.1 and 10. This problem been reported by several users using different phone models so something has happened either in the client or cloud service approximately in the end of March. Please see e.g. http://forums.dlink.com/index.php?topic=66652.0

[FurryNutz]

Keep us posted on how it goes.

[jsalmika]

I truly hope being able to post something in the near future... So far this has been ridiculous. If the US phone support is not browsing also forum discussions in order to do their job well and is just answering calls instead it's not too proactice at least.

[jsalmika]

"This issue has been reported to our engineers in Taiwan. Please be patient. We'll come back to you as soon as we receive the solution. We apologize for the inconvenience.

Best regards,
D-Link Technical Support "

[FurryNutz]

Thanks for the information and update. Hope they can fix it soon.

[FurryNutz]

Been told the MDL services are supported on Windows 8. Not sure about Windows 8.1 though or anything past that.

The maintenance period should be over now but the problem still remains in WP8.1 and WP10 (been trying with two different phone models)... Is this not a support forum at all or why is it so silent from D-Link's side?

Such a shame

indeed!

[jsalmika]

It seems you think MDL services should be familiar to us laymen? They aren't but are you suggesting that changes to MDL services were made during the last maintenance period?

[FurryNutz]

What is "familiat"?

Maintenance periods are just that. D-Link does what ever they do during this period to update and I presume do any changes they need for that service.

I was given information the other day about Windows phone support and said Windows 8 was supported. Nothing was said about 8.1 and beyond. So i presume future support will be dependent upon what D-Link does. Again this is something that they need to handled and review. Nothing else we can do here in the forums.

It seems you think MDL services should be familiat to us laymen? They aren't but are you suggesting that changes to MDL services were made during the last maintenance period?

[jsalmika]

OK. Got it... MDL = MyDLink. Typo above also corrected.
The support strategy you mentioned would be interesting - i.e. still supporting a phone operating system that is not supported by Microsoft anymore and to stop supporting the newer ones... MDL Lite was still working fine in WP10 (and WP8.1) in March. Yes, I know it's just business as usual not to shed money to software development on the more minor platforms.

Anyway support also for Windows Phone was one of the main reasons to us for purchasing several D-Link cameras during last couple of years.

[FurryNutz]

I presume if the app had been working before and now it's, hopefully the issue will be corrected. You'll need to maintain contact with D-Link support to check on progress.

[jsalmika]

"The solution should be ready by the middle of May. Thanks for your patience."

Planning ahead would have saved D-Link from additional workload...

[FurryNutz]

May have not been something needed to plan ahead for or wasn't an issue until users brought it to there attention. Sounds like it's going to get fixed though. Just a few weeks away. Be patient. 

[PegaSus2k17]

Glad they're trying their best to solve it as soon as possible / [cynism off]

[jsalmika]

The time approximate for the repair is even less that the time taken from the manifestation of the problem til taking the corrective measures after an individual user spent first several hours to proove it is a common issue, and then still some more to find out a problem excalation method which woud be more efficient than the phone support who is not even getting back... We should be happy and thankful for this efficiency index.