Sorry to say but Technical Support , at least in my country , is inexistent and doesn't solve anything . Only works as RMA service and nothing else according Call Center information . So recommended solution was to throw it away the camera (?). No technical Support , No service .
So I have 5 dlink cameras up & running , and starting the replacement process for all of them for new ones (of course starting with the DCS5020L - in the trash right now) .
Thanks for supporting