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[LarryNOTtheCableGuy]

I've just installed the latest firmware on one of my DCS-5020L cameras (Hardware version A). Both cameras were working just fine with 1.14.09. When I try to access the newly updated camera over my local network I get the following message:

"The browser you are using may have difficulty receiving images and video. If you experience any issues viewing this page, we suggest using Internet Explorer or Apple Safari."

I'm using the latest version of Firefox (62.0.2) on a Mac running macOS Sierra (10.12.6). I can access the newly updated camera with Safari, as suggested, but I neither like nor normally use Safari. Furthermore, I'm currently using a version of macOS for which Apple will soon stop providing security updates, so Safari will not be a safe option much longer. And no I'm not going to update my OS just for this.

BTW: I have no problem accessing images from the camera, as 192.168.0.195/image.jpg presents a perfectly good image. It appears that the firmware is just blocking all of the web server pages for no good reason other than I'm using an unsupported browser that MIGHT have problems with some other aspect of the camera (i.e., displaying video or images), which I'm not!

[FurryNutz]

http://forums.dlink.com/index.php?topic=66483.0

[LarryNOTtheCableGuy]

Thanks FurryNutz, but I've been aware of that since Firefox 52 was released.

Simply put, my question is: Using the current version of Firefox, why do I have absolutely no problem accessing the built-in web server of a camera with firmware version 1.14.09, but all I get is a simple HTML page containing the fore-mentioned message from a camera with firmware version 1.15.12? Have they really changed the web interface that much that it's completely non-functional without some third-party browser add-on?

I don't need to stream video via the web interface; I have other means of doing that and have lived without that since I bought the camera. When I need is to be able to configure the camera.

[FurryNutz]

There is probably a compatibility issue with the recent version of browser and FW code. As browsers get updated, browser Mfrs are starting to close down on plug ins and additional stuff that can be run with them. Makes camera and router Mfrs hard to keep up with sometimes.

[LarryNOTtheCableGuy]

I can see updating the firmware so that it displays a message warning that the browser may not support some of the camera's features (e.g., streaming live video), but to completely block it's use is unnecessary. All you get now is the message, and no way past it to the web interface. I consider this a bug. How does one submit a bug report on a D-Link product?

[FurryNutz]

All pass this on for review.

[LarryNOTtheCableGuy]

Thanks FurryNutz. In the meantime, I'm going to try to revert this camera back to v1.14 so I can use it. 

[FurryNutz]

 

[GreenBay42]

I will have a tech test today.

[gentexec]

I've had this same problem with another D-Link product which makes me think it's now policy to disable other browsers to make support easier.

You can either use a User Agent switcher to make the web interface think you are using IE which worked fine for me in FireFox65 on Linux or go back through the old firmware releases till you find the latest that doesn't block your web browser.

Edit: The message is a text response outputted by the web server running the admin pages. It's not a browser error. It's intentionally blocking anything other than certain browsers which is a bad idea and defeats the point of a web interface.

[LarryNOTtheCableGuy]

A new version of the firmware (1.16.01) was released on June 28, and is available of the US and WW support sites. It doesn't appear on the CA site yet.

I've downloaded and installed it on one of my cameras. It's still blocking Firefox. I've installed a user agent extension for Firefox and it has no problem rendering any of the camera's web UI pages. As indicated above, this appears to be a permanent policy change. One of the main reasons I chose this camera was the web UI, so that it would still be useful after D-Link stopped supporting it via their free cloud service. And they will, someday.

When I need to replace these two cameras, it will be from another vendor.

[FurryNutz]

What version of FF are you using? More recent versions of FF no longer support plug-ins. Last working version of FF was v52.9.

A new version of the firmware (1.16.01) was released on June 28, and is available of the US and WW support sites. It doesn't appear on the CA site yet.

I've downloaded and installed it on one of my cameras. It's still blocking Firefox. I've installed a user agent extension for Firefox and it has no problem rendering any of the camera's web UI pages. As indicated above, this appears to be a permanent policy change. One of the main reasons I chose this camera was the web UI, so that it would still be useful after D-Link stopped supporting it via their free cloud service. And they will, someday.

When I need to replace these two cameras, it will be from another vendor.

[LarryNOTtheCableGuy]

What version of FF are you using? More recent versions of FF no longer support plug-ins. Last working version of FF was v52.9.

I'm using v67.0.4. Anything earlier is not secure. Mozilla made it known long ago that this change was in the works. Microsoft has made similar changes to Internet Explorer.

D-Link needs to come to grips with this and put appropriate resources on bringing their products and associated cloud services into line with the rest of the world. It's unacceptable that their mydlink site only supports a very limited and very odd assortment of browsers and operating systems.

[FurryNutz]

This camera is now EOL.
"This product has been discontinued.
Free support for this product has ended on 06/01/2019."

If you wish to keep using it, you'll need to use the older version of FF v52.9 or IE11x32.

I presume D-Link will not be putting forth any more FW updates unless there is a major security issue found. Other features are EOL and will probably not be updated.

Good Luck.