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[tom19693]

Model Name: DIR-882   Hardware Version: A1   Firmware Version: 1.11

Recently purchased the DIR-882 and im yet to connect to the internet using it. Im trying to connect with pppoe using all the settings my ISP provided (which work fine on 2 other routers), but im stuck with status "Limited Connection" but cannot access anything.



Ive tried changing from static to dynamic IP which makes no difference, also tried changing a few other setting which hasn't helped. I've also factory reset and reinstalled the v1.11 firmware then factory reset again.

system log is mainly the below repeated

2018-07-03 20:13:41 [RC]: Current Wan interface is eth3 , mode is pppoe
2018-07-03 20:13:44 pppoe-relay[29132]: PADO packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:44 pppoe-relay[29132]: PADS packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:48 [RC]: Wan(ppp0) connect Success , Current Wan ip is xxx.xxx.xxx.xxx
2018-07-03 20:13:48 [UPNP]: WPS listening on port 8888
2018-07-03 20:13:50 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:13:50 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:13:52 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:53 [RC]: Wan(ppp0) Disconnect
2018-07-03 20:13:53 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:53 [RC]: Wan(ppp0) Disconnect
2018-07-03 20:13:53 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:54 [RC]: Current Wan interface is eth3 , mode is pppoe
2018-07-03 20:13:58 pppoe-relay[8754]: PADO packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:58 pppoe-relay[8754]: PADS packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:14:02 [RC]: Wan(ppp0) connect Success , Current Wan ip is xxx.xxx.xxx.xxx
2018-07-03 20:14:02 [UPNP]: WPS listening on port 8888
2018-07-03 20:14:03 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:04 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:05 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:06 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:14:07 [RC]: Wan(ppp0) Disconnect

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

[GreenBay42]

I edited out your WAN IP address. You don't need to advertise that

Reboot the modem. Not sure I have ever seen the limited connection status before. I will ask a tech.

[tom19693]

Reboot the modem.

I've rebooted a few times. Also factory reset and reinstalled firmware.

Thanks

[GreenBay42]

And still getting the limited connection?  I have asked a few techs and they said they have never seen that status. Very strange.

Who is your ISP?

What modem do you have?

Region - UK?

[tom19693]

And still getting the limited connection?

yes

Who is your ISP?

What modem do you have?

Region - UK?

Yes UK, I get openreach (BT) FTTP which comes into a ONT like the image below. (The box on the right is a battery backup)

The model name EchoLife HG8110H-20

[FurryNutz]

Has a LAN cable been swapped between the ONT and the 882?
Has a factory reset been performed on the 882 and setup from scratch. Walk thru the setup wizard while the router is connected to the ONT?

[tom19693]

OK so I got it working.

The problem is something to do with IPv6. If i set IPv6 to 'Local Connectivity Only' everything works fine. As soon as I change the setting to anything else the internet disconnects. I'll just leave IPv6 disabled.

Thanks for the help

[GreenBay42]

Thanks for the update and glad it worked out.

[FurryNutz]

Do you have IPv6 support natively from your ISP?

OK so I got it working.

The problem is something to do with IPv6. If i set IPv6 to 'Local Connectivity Only' everything works fine. As soon as I change the setting to anything else the internet disconnects. I'll just leave IPv6 disabled.

Thanks for the help