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Author Topic: digital PTZ resets to top left?  (Read 12107 times)

RYAT3

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digital PTZ resets to top left?
« on: July 11, 2020, 06:46:59 AM »
As you can see, the digital PTV was lower right, on the sky. 

Sometime during the morning hours, it shifted to top left.  I also noticed this from day to night.  Looks more related to ICR enabling/disabling.

I've recorded this image for the last 5 hours. The move is also captured on the SD Card recording.





other settings


this is the full preview image, i did enabled this nightmode settings. (but the change did not happen her)



digital PTZ setup:



I did not define any preset points.


« Last Edit: July 11, 2020, 07:20:44 AM by RYAT3 »
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RYAT3

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Re: digital PTZ resets to top left?
« Reply #1 on: July 11, 2020, 06:28:58 PM »
That night profile is from 20:00 to 06:00.

7-11 morning - 04:21:51  moved
7-11 evening  - 20:00:xx  moved
7-12 morning - 04:19:50  moved
turned off ICR
7-12 evening  - 20:00:xx moved
turned on icr again.
turned off night mode
camera moved
7-13 morning - 04:21:51 camera moved
turned on night mode - Camera moved


So turning on/off night mode resets the digital PTZ, and the 2 times -  04:21:51 and 20:00:04 resets digital PTZ.





« Last Edit: July 13, 2020, 05:51:10 AM by RYAT3 »
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GreenBay42

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Re: digital PTZ resets to top left?
« Reply #2 on: July 14, 2020, 08:32:58 AM »
That is strange. I assume you have latest firmware.  Have you tried downgrading the firmware from the BETA I sent you? I wonder if this is a new issue in the BETA or latest official release.

You may want to contact tech support and have them issue a ticket (D-Track) for this problem.

Call the business product line - 1 (877) 354-6555 and they will have a tech call you back (6am-5pm m-f Pacific)
« Last Edit: July 14, 2020, 08:57:19 AM by GreenBay42 »
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RYAT3

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Re: digital PTZ resets to top left?
« Reply #3 on: July 26, 2020, 07:28:51 PM »
Hi

I thought about reverting back, but wanted to see if I could pinpoint it first.

Thought I figured it out when I accidently disabled recording to sd card as it had stopped.

I reenabled it and it still didn't do it.

It hasn't moved since your previous post.  Very strange.

I'm not sure what is different.

The whole thing made no sense - but it was doing it.
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RYAT3

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Re: digital PTZ resets to top left?
« Reply #4 on: August 31, 2020, 05:47:07 AM »
I installed the new official F/W 1.01.02 Released. This problem hasn't happened again.

I wish I knew what setting was causing it.

Maybe I'll do a reset one day and see if it shows up again.



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GreenBay42

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Re: digital PTZ resets to top left?
« Reply #5 on: September 01, 2020, 01:33:48 PM »
Let us know if you find out.
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RYAT3

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Re: digital PTZ resets to top left?
« Reply #6 on: November 23, 2020, 10:57:28 AM »
Quote from: GreenBay42 on September 01, 2020, 01:33:48 PM
Let us know if you find out.

I took the camera to a different location - didn't have the password written down, so I had to reset it finally.

Camera was resetting to the top left when view port was smaller than the actual window (1920x1080 to get the 30fps in 16:9).

Turned off camera profile stream  - 2 which was set to whatever it was (top left?)

Problem went away.

I suspect moving that profile image to match would fix the problem too.  But strange that it happened in the first place.
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